Prompt delivery of my walking boots. I was kept informed of delivery date. I did have to return an item to store, very helpful staff
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Consulta las opiniones de los clientes
I went in to buy a jacket with various requirements in mind. The woman I first spoke to showed me a £160 Gore-Tex jacket. I asked if fluorocarbons were still acceptable. She rolled her eyes. She show... Ver más
La empresa ha respondido
The shop was fairly well stocked and well presented but the help from Lou made all the difference. She approached with a friendly and easy manner and engaged in a helpful, but non-pushy, conversation.... Ver más
La empresa ha respondido
Firstly, I don't normally leave reviews etc on Trustpilot, but after visiting Blacks in Newport hight street I felt I had too. The level of service I received from Annie & Michelle was nothing more... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de ropa deportiva
- Tienda de bolsos y equipaje
- Tienda de artículos de campamento
- Tienda de artículos para correr
- Zapatería
Sobre Blacks - Newport
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
28 High Street, PO30 1SS, Newport, Reino Unido
- 01983 216907
4,8
Excelente
242 opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service today at the Newport
Great service today at the Newport, Isle of Wight branch as usual.
Always find the staff to be helpful, polite and knowledgeable.
2 de mayo de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Delivered jacket before scheduled time
Delivered jacket before scheduled time. One happy lady !!
13 de abril de 2024
Respuesta de Blacks - Newport
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent customer service by assistant…
Excellent customer service by assistant very helpful and polite.
4 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Went in just to browse but staff were…
Went in just to browse but staff were super helpful and kind. Great variety of items and very well stocked. Fay was a great help. Would 100% go back
29 de marzo de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Really helpful and knowledgeable
Really helpful and knowledgeable. Friendly staff
19 de enero de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The staff were really good and helpful…
The staff were really good and helpful with the warranty on my boots. Fantastic service.
21 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Excellent service from the staff
Excellent service from the staff whilst purchasing a new pair of hiking boots.
7 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Staff a bit lazy?
I went in to buy a jacket with various requirements in mind. The woman I first spoke to showed me a £160 Gore-Tex jacket. I asked if fluorocarbons were still acceptable. She rolled her eyes. She showed me to 3 racks of jackets but didn't bother to point out (or look for) ones that met my requirements. She spent about a minute with me... not that there were any other customers in the shop, but 2 other members of staff!
Anyway, I bought a much cheaper jacket that I'm fairly satisfied with and a few other cheap bits.
6 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Hi Bruce,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@blacks.co.uk quoting your review reference 6413 as the subject and provide the store address, date and time visited the store, staff name or description, purchase receipt, details of your complaint, your name and contact details so we can assist you further.
Regards,
Faiza,
Blacks Online Reviews Team.
Excellent
Friendly welcoming staff, great selection of quality outdoor brands at good prices.
3 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Great customer service
Staff at the IOW store are always helpful and knowledgeable about the products. I purchased a pair of boots. Thank you to Ollie and Sue for great customer service.
1 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
So helpful
I was served by Alfie today and he couldn't have been more helpful.
I was looking for a new pair of hiking boots and Alfie was both knowledgeable and extremely helpful. Nothing was too much trouble. Thank you!
1 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very helpful staff
Very helpful staff. Matt, in particular, brought my attention to a sale item which matched my needs perfectly.
12 de enero de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Matt was very helpful and honest when…
Matt was very helpful and honest when trying on a range of performance tops. He was friendly and didn’t put any pressure on a sale.
4 de enero de 2024
Opinión espontánea
Respuesta de Blacks - Newport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
I was served by Sue prior to Christmas…
I was served by Sue prior to Christmas at the Newport IOW Branch. Sur was very helpful in helping us find what we were after for my son who is a Scout. Polite, courteous & knowledgeable on the brands pros & cons.
14 de diciembre de 2023
Opinión espontánea
Respuesta de Blacks - Newport
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Michelle at Newport, IOW
I was recently visiting the Isle of Wight, and had forgotten to bring my thermals!
Thankfully after a quick online search I found Blacks (Newport).
I was helped by a lovely lady called Michelle, who knew exactly what I was after and helped tremendously.
She was both friendly and professional, she is a true asset to the store.
13 de diciembre de 2023
Opinión espontánea
Respuesta de Blacks - Newport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Always helpful
My husband is nearly blind,and Blacks is his favourite shop,we get most of his clothes and footwear in our shop in Newport,the staff are very helpful, especially Michelle who has been there years now and finds just what he needs
15 de diciembre de 2023
Opinión espontánea
Respuesta de Blacks - Newport
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Great staff, availability of stock, fair prices!
First of all, every member of staff that served me were extremely helpful, kind and knowledgeable on all the clothing and equipment I wanted to know about. I was served by Michelle, she was lovely; friendly, approachable and had all the answers to my questions.
They also had a good range of boots and shoes, from different brands and styles.
And the pricing was fair, with sale items being clear and eye catching, and good range from cheaper, entry-level items, to more expensive and premium. It had everything I was looking for and more!
26 de diciembre de 2023
Opinión espontánea
Respuesta de Blacks - Newport
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Michelle was friendly and efficient…
Michelle was friendly and efficient helping us find and choose a north face t shirt for my son for Xmas.
4 de diciembre de 2023
Opinión espontánea
Respuesta de Blacks - Newport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Michelle was really helpful and…
Michelle was really helpful and knowledgeable about the products.
28 de diciembre de 2023
Opinión espontánea
Respuesta de Blacks - Newport
Hi Pam,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you are satisfied with the service provided.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Amber,
Blacks Online Review Team.
Friendly staff
Helpful friendly staff as always when I visit. Will always come back when in need of outdoor wear
28 de diciembre de 2023
Opinión espontánea
Respuesta de Blacks - Newport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
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