Blacks - Newport Opiniones 

242
TrustScore: 5 sobre 5

4,8

28 High Street, PO30 1SS Newport, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Prompt delivery of my walking boots. I was kept informed of delivery date. I did have to return an item to store, very helpful staff

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I went in to buy a jacket with various requirements in mind. The woman I first spoke to showed me a £160 Gore-Tex jacket. I asked if fluorocarbons were still acceptable. She rolled her eyes. She show... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The shop was fairly well stocked and well presented but the help from Lou made all the difference. She approached with a friendly and easy manner and engaged in a helpful, but non-pushy, conversation.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Firstly, I don't normally leave reviews etc on Trustpilot, but after visiting Blacks in Newport hight street I felt I had too. The level of service I received from Annie & Michelle was nothing more... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Newport

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

242 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(242)

3562 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

We had a faulty walking boot,without…

We had a faulty walking boot,without any fuss Michele resolved our problem and replaced with the same boots. All carried out helpfully and friendly. We only shop here as we know there will always be a professional service and quality products.

27 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

I visited Blacks needing some camping equipment. Michelle was very knowledgeable, gave great recommendations, nothing was too much trouble. Would recommend anybody who needed advice when visiting the Black store to go and find Michelle!

9 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Good customer service

Shell was friendly and had good product knowledge, she helped me find a goretex jacket that would protect me from the elements whilst i am out hiking up culver.

23 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

As a scout leader in our local group I…

As a scout leader in our local group I was looking for some advice with regards cooking equipment and was impressed by your members of staff especially Michelle .. I will use your store again as didn't feel pushed in anyway and found her to be very helpful and knowledgeable. Michelle and other members of your isle of wight team are a credit to your company so thought you should know .
Kind regards
Jim

8 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

We always choose Blacks whenever we need to purchase any “outdoor” equipment. We do this mainly because of the staff and the variety of items. We recently bought a coat for my husband and was assisted by Michelle who was very helpful and her knowledge was amazing, she helped us choose the right coat for his needs. We will definitely continue to use Blacks

16 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I went in to get a gift for someone not…

I went in to get a gift for someone not knowing what to buy them. Michelle helped me so much in helping me decide what would be best for them. They loved the gift and that's all thanks to michelle and her great customer service.

5 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent knowledgeable service

I wanted a pair of walking shoes. Matt P took me through the options and made sure that my choice was exactly what I was looking for without spending more than I needed to. I was delighted with the outcome and gratified to be advised by such a proficient salesman.

22 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

From the moment I walked through the…

From the moment I walked through the door, I was looked after professionally. Great technical knowledge from Michelle. Fantastic product. 👍👍

6 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Warm and friendly staff helped me…

Warm and friendly staff helped me select a suitable coat for a gift
Matt P provided excellent service

22 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Matt P went the extra mile to make sure…

Matt P went the extra mile to make sure I had the right stuff for an upcoming trip. Brilliant service I highly recommend.

15 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I had a very good experience

I had a very good experience
Louise was very kind and helpful xx

24 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Very help staff especially Matt.

17 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly Staff

Efficient, friendly staff. Served by Sue. Would absolutely visit this store again. Great service!!

11 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Kilimanjaro Trek Prep

I was prepping quite last minute for Kilimanjaro and Fay in the store was incredibly helpful essentially going through my itinerary with me and insuring I had everything I needed.
She even took the time to go through the stock room to find suitable equipment for me for later that week Served me very well, not overselling, but adequately providing with an excellent level of knowledge and customer service.

17 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional service today by the store…

Exceptional service today by the store manager, Fay, extremely helpful ,got exactly what I wanted for a very good price ,highly recommend
Picked up some new black Merrills. Looking forward to getting out there walking having dry feet.

30 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service and help in the Newport store

I went to the store early in the day needing a particular jacket urgently. The staff were really helpful especially Alfie who persisted in finding exactly what I needed. His colleague Fay joined in at one point to ensure everything in order. All done very quickly and pleased with the purchase

17 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service by knowledgeable…

Excellent service by knowledgeable staff member (Fay).

13 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience today

Great experience today,lou was very helpful in helping me choose a pair of walking boots, didn't mind me trying on several pairs

12 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Matt at the Newport store gave us…

Matt at the Newport store gave us excellent service and advice. The store is well stocked and it was the only one of three shops visited where they had what I wanted. The staff upstairs and down were polite and friendly.

6 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Newport

Respuesta de Blacks - Newport

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

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