Lee is very polite and very helpful whilst I was trying to buy some new walking shoes. It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to mov... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Because I have no carry bag ! When I buy products the crew person mean staff they didn’t asked me carry bag for item so I carry with out bag things . Services also poor and staff also specifically ca... Ver más
La empresa ha respondido
Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.
La empresa ha respondido
Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with c... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- también en la categoría
- Tienda de artículos de campamento
- Tienda de artículos para correr
- Tienda de bolsos y equipaje
- Tienda de ropa deportiva
- Zapatería
Sobre Blacks - Shrewsbury
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
27-28 Shoplatch, SY1 1HS, Shrewsbury, Reino Unido
- 01743 297272
4,9
Excelente
719 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Brad and Don in the Shrewsbury store…
Brad and Don in the Shrewsbury store were excellent- allowing me to exchange goods that I had- and it turned out would not fit my cool box- for ones that did.
9 de agosto de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Excellent service from Lee when buying…
Excellent service from Lee when buying walking shoes today.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Lee at blacks was friend and helpful…
Lee at blacks was friend and helpful when I needed to choose shoes. He gave good advice about waterproofing and wear.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I was looking for some walking shoes…
I was looking for some walking shoes and I found some I liked at 'Blacks' and at a very competitive price. Lee served me and couldn't have been more helpful. Very pleased.
5 de septiembre de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Excellent Service
Customer service by all the staff was excellent in particularly Charlotte.
I bought more than I went in for ie an umbrella.
4 de septiembre de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Served by lee
Served by lee, 100% top bloke, would happily return for when i need things in the future!
1 de agosto de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Went in to buy a tent and camping…
Went in to buy a tent and camping equipment. Alex was extremely helpful with great knowledge of the products and had helpful and informative recommendations.
11 de agosto de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
I came in for a second pair of walking…
I came in for a second pair of walking boots for summer. Lee was really well informed about the types I wanted and what was available. A really good, relaxed buying experience.
5 de agosto de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
I went to buy some trekking sandals…
I went in to get some trekking sandals I'd seen a few weeks ago, and they were on sale (£10 off yay!), I asked the assistant if I could try them on, she was back from the stock room with my size in about 30 seconds. The assistant - Madeline - was efficient and helpful and checked I was happy with the fit. I was so I bought them. I was in and out of the branch in about 5 minutes.
4 de agosto de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Good knowledgeable friendly service…
Good knowledgeable friendly service from Dan.
1 de agosto de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A very pleasant experience.
If it wasn't for Lee and his very useful advice I may not have bought these Meindl walking shoes.
1 de agosto de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great shopping experience today at…
Great shopping experience today at Blacks from Lee and Josh. Needed to try different camping chairs, and find a waterproof jacket and gillet for festival camping. I was able to leave my purchases in the shop whilst I drove round and Lee carried out my chairs to the car.
25 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
New rucksack
Went into the Shrewsbury store looking for a new rucksack. Dan assisted me by getting some of the rucksacks down from high level. He also gave me information about the rucksacks and duffel bags I was interested in allowing me to make an informed choice.. fantastic service
22 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Excellent advice and customer service.
Good value and - more importantly - excellent advice and customer service from Lee.
18 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Positive experience
I bought some walking trainers from Blacks in Shrewsbury - it was an easy experience, they had the size that I wanted in all the styles I liked and Charlotte was very helpful.
8 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
We were helped by Molly, Josh and Don. Well done.
We were helped by Molly, Josh and Don. They were all able to provide helpful and practical advice on the equipment that we purchased. This is what makes a difference between stores. Well done and keep it up.
7 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Josh was really helpful
Josh was really helpful. Happy to fetch shoes but not overcrowd me. Friendly and kind.
7 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service
Charlotte was very helpful, on the phone and then in store. Excellent service.
5 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Went in to search for walking boots and…
Went in to search for walking boots and was helped by Lee who was incredibly knowledgable and helpful.
4 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Good experience
Really needed some strong work shoes, I was helped by Charlotte who was very knowledgeable, helpful and chatty. Very happy, thanks Charlotte.
4 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.