What made my experience the best I've had anywhere in a long while ? 1- Alvin Gomes Service Consultant I spoke to on the phone initially was patient and thoroughly helpful 2-On my visit to Cen... Ver más
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Consulta las opiniones de los clientes
A very disheartening experience @ BMW park royal.... took 3 weeks to get car booked in, then another 10 days to fix cooling system issue. I had to call BMW all the time for updates & received mini... Ver más
My review is about Motorrad Park Royal services. I was informed that BMW consolidated Battersea and Welwyn Garden City into Park Royal. This resulted in me having to chase the team there over several... Ver más
What makes companies great? People do, human beings, relationships. We moved for Westminster to North London 9 years ago, but we still drive over to Stewarts road BMW paying congestion and UL... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.
Información de contacto
70 Park Lane , W1K 7TT, London, Reino Unido
- 020 7409 3355
- CUSTOMER.PARKLANE@BMWPARKLANE.CO.UK
- www.bmwparklane.co.uk
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Efficient and professional service
Thanks Linda at BMW Battersea for her updates and reminder. Efficient and professional service. Highly recommend!

Respuesta de BMW Park Lane
I changed to BMW Park Lane after having…
I changed to BMW Park Lane after having a really bad experience with another Service Garage and they have been amazing. So pleasant to deal with and always helpful and efficient.

Respuesta de BMW Park Lane
Abbey is always very professional and…
Abbey is always very professional and gives excellent customer service

Respuesta de BMW Park Lane
Chassis Restriction Error.
Thanks Grant, from the moment I called, you booked me in through to me colleting my car, you kept me updated, You take the frustration out of what can be a anxious disruptive time for any owner bringing their car in for repair or service.
Great customer focus and care, always.
Thank you.

Respuesta de BMW Park Lane
i3 Service Visit
Visited for a routine service on my i3 while I waited. Great experience and handled professionally by Abby who even walked me out to my car to ensure everything was ok!

Respuesta de BMW Park Lane
BMW Battersea Service
As always amazing service from BMW Battersea! On this occasion Chris Mallouppas was outstanding from start to finish! Kept me updated and all my needs were met. Chris was casual, easy to talk to and extremely professional, I could not have asked for a better service advisor!

Respuesta de BMW Park Lane
Huge thanks to your amazing team at BMW…
Huge thanks to your amazing team at BMW Battersea Service. Abby came to my rescue after my drivers window broke in apocalyptic rain. Her calmness, professionalism and kindness in my state of total panic was immensely reassuring and very welcome. Mark and Abby are total heroes. I really can't express my gratitude enough to your team -they are totally amazing. The car is now water tight - I'm a very happy and dry driver! Thank you all.

Respuesta de BMW Park Lane
Linda and Ian made a possible stressful…
Linda and Ian made a possible stressful incident very efficient and painless. Highly recommended

Respuesta de BMW Park Lane
I recently took my car into BMW
I recently took my car into BMW Battersea for a service. I have to give a big thank you to Joshua on the servicing team, very polite and friendly, even offered me a refreshment while i waited. Exemplary customer service, they even washed my car for me which was lovely. Will definitely be coming back for my next service.

Respuesta de BMW Park Lane
Another wonderful experience at BMW Battersea
Another brilliant service at BMW Battersea. My 420i M Sport Coupè required a brake fluid service in October. I thought that it was going to be a pricey experience, but previously purchasing a Emac Service Plan made my experience even more pleasurable. This was thanks to Linda Hegarty my After Sales Consultant, she advised me very well.
Linda was there to greet me on my recent visit, she talked me through what the service entailed and how long it was expected to take. The great experience even got better! BMW Battersea introduced a shuttle service to transport you to near by locations, so that you could carry on with your day as they took care of your vehicle. A card was handed to me with contact details for my return shuttle to BMW Battersea. This was very thoughtful considering there location.
On my return, greeted by Linda who handed over my beautiful clean serviced 420i M Sport Coupè.
Everyone who I encountered that day was professional and attentive, from driving through the gates to the meet and greet front desk, Linda and the shuttle driver.
My MOT is due shortly and I will definitely be using BMW Battersea again. Thank you for a wonderful experience 😊

Respuesta de BMW Park Lane
If I could give 10 stars I would…
If I could give 10 stars I would and it’s all thanks to Chris Mallouppas. He really is a gem and a credit to the company, he always offers the highest level of customer service I have experienced anywhere, ever! Chris is professional and knowledgeable and I can’t thank him enough. Thank you Chris

Respuesta de BMW Park Lane
So very pleased with the highly…
So very pleased with the highly professional and efficient service at BMW Park Royal, once again.
Jordan is a real gem. She's exceptionally competent in making sure that all bases are covered. Excellent communication. Ensured that I drove off with an all singing and dancing car, 🙂.

Respuesta de BMW Park Lane
BMW Star Jordan! Go and visit
I was contemplating wether to take a service plan out for my new 4 series or to just pay every time a service was due. I stopped by BMW Park Royal and spoke with a service advisor named Jordan. She explained the service plan, what it offers, how it benefits me and I was convinced. After purchasing the plan she managed to fit me in the same day for a major service due to cancellation. Throughout the day she kept me informed with the works carried out and the car was cleaned very well when I collected it. I had a small issue with a side clip inside the vehicle at which point she brought a expert out who popped it back into place for me. Excellent customer service by Jordan. If you love your BMW the way I do and only trust certains around it then take it to Jordan she’ll look after you and your car. Thanks again for the help! I’ll definitely be bringing my other vehicles to your branch.

Respuesta de BMW Park Lane
Superb customer service
Superb customer service. A very professional team, prompt update with progress throughout. Very happy with service and special thanks to Ms Jordan Mullan.

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Car ready when required after been…
Car ready when required after been easily booked in and came back cleaned inside and out

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Excellent service again from BMW…
Excellent service again from BMW Battersea. A good reason to own a BMW if you live nearby!

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Excellent service
Excellent service as always! Professional, knowledgeable and very helpful.

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Annual service & m.o.t.
I took my car in for it’s annual service and m.o.t.Everyone was very helpful and efficient especially Jordan who even printed out details how I could go home by bus. Loved getting the video overview of my car’s inspection. Excellent experience.

Respuesta de BMW Park Lane
Great service from Linda
Great service from Linda
Terrific service from Linda who kept me well informed of all the steps and developments re: my service. She also helped me save some £!

Respuesta de BMW Park Lane
BMW Battersea recall notice.
Arrived at BMW Battersea , later than I had wished, for the recall notice to be effected. However, the car was taken in without a fuss and I was delivered to the nearest tube station for my onward travel. Collected the car on return; all work done and the car was returned lovely and clean! Good service and very helpful people.

Respuesta de BMW Park Lane
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