BMW Park Lane Opiniones 

885
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What made my experience the best I've had anywhere in a long while ? 1- Alvin Gomes Service Consultant I spoke to on the phone initially was patient and thoroughly helpful 2-On my visit to Cen... Ver más

Valorada con 1 estrellas sobre 5

A very disheartening experience @ BMW park royal.... took 3 weeks to get car booked in, then another 10 days to fix cooling system issue. I had to call BMW all the time for updates & received mini... Ver más

Valorada con 1 estrellas sobre 5

My review is about Motorrad Park Royal services. I was informed that BMW consolidated Battersea and Welwyn Garden City into Park Royal. This resulted in me having to chase the team there over several... Ver más

Valorada con 5 estrellas sobre 5

What makes companies great? People do, human beings, relationships. We moved for Westminster to North London 9 years ago, but we still drive over to Stewarts road BMW paying congestion and UL... Ver más

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Información sobre la empresa

  1. Concesionario de autos

Información proporcionada por diversas fuentes externas

BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

885 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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2,9

Todas las opiniones

(885)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Efficient and professional service

Thanks Linda at BMW Battersea for her updates and reminder. Efficient and professional service. Highly recommend!

29 de noviembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Morning Samantha, Thanks for taking the time to leave us a 5 stars review! We are delighted to read your comments and we will share it with Linda. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

I changed to BMW Park Lane after having…

I changed to BMW Park Lane after having a really bad experience with another Service Garage and they have been amazing. So pleasant to deal with and always helpful and efficient.

18 de noviembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Afternoon, Thank you for your wonderful review! We are delighted to read your comment and we will be sure to share it with the team. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

Abbey is always very professional and…

Abbey is always very professional and gives excellent customer service

23 de noviembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Afternoon Robinson, Thank you for your great feedback! We will share it with Abby. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

Chassis Restriction Error.

Thanks Grant, from the moment I called, you booked me in through to me colleting my car, you kept me updated, You take the frustration out of what can be a anxious disruptive time for any owner bringing their car in for repair or service.

Great customer focus and care, always.

Thank you.

22 de noviembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Afternoon Clive, Thank you very much for your 5 stars review! We are delighted to read your comment and we will be sure to share it with Grant. Best wishes, BMW Park Lane

Valorada con 5 estrellas sobre 5

i3 Service Visit

Visited for a routine service on my i3 while I waited. Great experience and handled professionally by Abby who even walked me out to my car to ensure everything was ok!

17 de noviembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Afternoon Ian, Thank you for taking the time to leave us a 5 stars review! We are delighted to read your comment and we will be sure to share it with Abby. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

BMW Battersea Service

As always amazing service from BMW Battersea! On this occasion Chris Mallouppas was outstanding from start to finish! Kept me updated and all my needs were met. Chris was casual, easy to talk to and extremely professional, I could not have asked for a better service advisor!

15 de noviembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Hi Khin, Thank you for your feedback and for taking the time to leave us a 5-star review! We will share it with Chris and the whole team. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

Huge thanks to your amazing team at BMW…

Huge thanks to your amazing team at BMW Battersea Service. Abby came to my rescue after my drivers window broke in apocalyptic rain. Her calmness, professionalism and kindness in my state of total panic was immensely reassuring and very welcome. Mark and Abby are total heroes. I really can't express my gratitude enough to your team -they are totally amazing. The car is now water tight - I'm a very happy and dry driver! Thank you all.

8 de noviembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Afternoon Beth, Thank you very much for taking the time to leave us a lovely 5 stars review! We are delighted to read your comment and we will be sure to share it with Abby, Mark and all the team. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

Linda and Ian made a possible stressful…

Linda and Ian made a possible stressful incident very efficient and painless. Highly recommended

9 de noviembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Hi Nico. Many thanks for taking the time to leave us a fantastic review. We are delighted to read your feedback and we will share it with Lisa and Ian. Regards. BMW Park Lane.

Valorada con 5 estrellas sobre 5

I recently took my car into BMW

I recently took my car into BMW Battersea for a service. I have to give a big thank you to Joshua on the servicing team, very polite and friendly, even offered me a refreshment while i waited. Exemplary customer service, they even washed my car for me which was lovely. Will definitely be coming back for my next service.

5 de noviembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Afternoon, Thank you very much for your wonderful review! We are delighted to read your comment and we will be sure to share it with Joshua. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

Another wonderful experience at BMW Battersea

Another brilliant service at BMW Battersea. My 420i M Sport Coupè required a brake fluid service in October. I thought that it was going to be a pricey experience, but previously purchasing a Emac Service Plan made my experience even more pleasurable. This was thanks to Linda Hegarty my After Sales Consultant, she advised me very well.
Linda was there to greet me on my recent visit, she talked me through what the service entailed and how long it was expected to take. The great experience even got better! BMW Battersea introduced a shuttle service to transport you to near by locations, so that you could carry on with your day as they took care of your vehicle. A card was handed to me with contact details for my return shuttle to BMW Battersea. This was very thoughtful considering there location.
On my return, greeted by Linda who handed over my beautiful clean serviced 420i M Sport Coupè.
Everyone who I encountered that day was professional and attentive, from driving through the gates to the meet and greet front desk, Linda and the shuttle driver.
My MOT is due shortly and I will definitely be using BMW Battersea again. Thank you for a wonderful experience 😊

28 de octubre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Morning Fiona and thanks for taking the time to leave us a 5 stars review! We are delighted to read your comments and we will share it with Linda and all the team. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

If I could give 10 stars I would…

If I could give 10 stars I would and it’s all thanks to Chris Mallouppas. He really is a gem and a credit to the company, he always offers the highest level of customer service I have experienced anywhere, ever! Chris is professional and knowledgeable and I can’t thank him enough. Thank you Chris

24 de octubre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Hi Yasmine, Thank you very much for your wonderful review! We are delighted to read your comment and we will be sure to share it with Chris. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

So very pleased with the highly…

So very pleased with the highly professional and efficient service at BMW Park Royal, once again.
Jordan is a real gem. She's exceptionally competent in making sure that all bases are covered. Excellent communication. Ensured that I drove off with an all singing and dancing car, 🙂.

19 de octubre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Hi Khalid, Thanks for taking the time to leave us a 5 stars review! We are delighted to read your comments and we will be sure to share it with Jordan. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

BMW Star Jordan! Go and visit

I was contemplating wether to take a service plan out for my new 4 series or to just pay every time a service was due. I stopped by BMW Park Royal and spoke with a service advisor named Jordan. She explained the service plan, what it offers, how it benefits me and I was convinced. After purchasing the plan she managed to fit me in the same day for a major service due to cancellation. Throughout the day she kept me informed with the works carried out and the car was cleaned very well when I collected it. I had a small issue with a side clip inside the vehicle at which point she brought a expert out who popped it back into place for me. Excellent customer service by Jordan. If you love your BMW the way I do and only trust certains around it then take it to Jordan she’ll look after you and your car. Thanks again for the help! I’ll definitely be bringing my other vehicles to your branch.

14 de octubre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good afternoon, thank you very much for your wonderful comments! We are delighted that you had a great experience, we will share it with Jordan and all the team. Best wishes, BMW Park Lane

Valorada con 5 estrellas sobre 5

Superb customer service

Superb customer service. A very professional team, prompt update with progress throughout. Very happy with service and special thanks to Ms Jordan Mullan.

13 de octubre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Afternoon and thanks for taking the time to leave us a 5 stars review! We are delighted to read your comments and we will share it with Jordan and all the team. Best wishes, BMW Park Lane

Valorada con 5 estrellas sobre 5

Car ready when required after been…

Car ready when required after been easily booked in and came back cleaned inside and out

11 de octubre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Thank you for taking the time to leave us a 5 star review! Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

Excellent service again from BMW…

Excellent service again from BMW Battersea. A good reason to own a BMW if you live nearby!

11 de octubre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good morning Martin, thank you for your wonderful comment! We are delighted that you enjoy our service. Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service as always! Professional, knowledgeable and very helpful.

28 de septiembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Thank you very much Ana for your 5 stars reviews. Best Wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

Annual service & m.o.t.

I took my car in for it’s annual service and m.o.t.Everyone was very helpful and efficient especially Jordan who even printed out details how I could go home by bus. Loved getting the video overview of my car’s inspection. Excellent experience.

28 de septiembre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Morning Jackie, Thanks for taking the time to leave us a 5 stars review! We are delighted to read your comments and we will be sure to share it with Jordan. Best wishes, BMW Park Lane.

Valorada con 4 estrellas sobre 5

Great service from Linda

Great service from Linda

Terrific service from Linda who kept me well informed of all the steps and developments re: my service. She also helped me save some £!

1 de octubre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Good Morning Ben, Thank you for your feedback! Best wishes, BMW Park Lane.

Valorada con 5 estrellas sobre 5

BMW Battersea recall notice.

Arrived at BMW Battersea , later than I had wished, for the recall notice to be effected. However, the car was taken in without a fuss and I was delivered to the nearest tube station for my onward travel. Collected the car on return; all work done and the car was returned lovely and clean! Good service and very helpful people.

3 de octubre de 2022
Opinión espontánea
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Respuesta de BMW Park Lane

Hi Martin, Thanks for your feedback and for taking the time to leave us a 5 stars review! We will be sure to share it with all the Battersea Team. Best wishes, BMW Park Lane.

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