Bord Na Mona Recycling 

Both people I dealt with were very helpful.

Well elaine the woman I dealt with was very pleasant and had a wonderful telephone manner made me smile 😊😊😊

Like other reviewers if there was a zero rating that’s exactly what I would give this crowd. I joined when they were AES and never had any issues. Since I’ve joined this shambles of a company I’ve been charged extra weight almost every month. I’m constantly receiving text messages threatening the non collection of my bins and the latest message stated I owe extra money from January to March ..it’s almost June ..!! Any interactions I’ve had with staff over the phone I’ve found the male call takers to be rude and abrupt. I have changed service providers based on the absolute disregard this company have for their customers. I will not be paying a cancellation fee they can take me to court for the 50 euro. My advice go with any other service provider stay away from this lot.

Absolutely terrible experience.. charged for extra weight on a Monday never informed of it sent a final notice on Wednesday.. terrible customer service. Stay away.

I liked that I got through very quickly and Olivia was very helpful and pleasant and took my payment over the phone.
What I didn’t like was the text message sent to me that I owed money and my collection would be cancelled. As far as I was concerned I had paid in December/January but it mustn’t have completed. But for BNM not to let me know sooner is as much at fault. I find their Portal not user friendly.

I have found BDM always very helpful with any queries I have had.

could not believe i was charged for cancelling because of a house move. paid for this service for 6 years but that counts for nothing.

I got a letter threatening collection agency, if immediate payment not made, following cancellation of services last month.
Note : decision to cancel BNM services due to failure by BNM to collect bins.
In talking to customer service staff, 4 of them, all said the collection agency followup doesn't happen, except in continuous non-engagement.
So why put that in your first letter ?

Very helpful

I had to wait 30 minutes before I got speaking to someone, then I paid him and we got cut off ,he never phoned me back.
Their online service is not working for me and I paid them 412.00 euros for 1 year when June comes I will be going with a different bin company

For the first time I wasn't put on hold when I paying my refuse collection collection. The gentleman was very helpful and afraid I didn't get his name...shame 🤔
I live in Allenwood and I am very very happy with Board Na Mord Recycling.

Not just a recent experience, but an overall one ,when are u going to get the online system working, even if u try to log in ,u get " too many attempts " if u change password it still don't work,used to be able to pay through phone ,not any more u have to ring the office, and u could be number 20 in the queue, please hold..disaster

This is probably the worst experience I ever had with any company. Hired the service for less than two months and they missed picking up the trash 3 times (and they come only once ever 2 weeks, meaning I was stuck with the trash for more than one month).
I claimed several times, the people are customer care are rude and all the answers they give are like "we're investigating" "we will contact you once we have an update", but they never come back.
I was forced to cancel the service and request a refund as they did not fulfill the only task that I was paying them for.

Absolutely ridiculous, changing my fathers bin company ! I called to see if there was enough credit on his card to leave bin out they could not tell me as he was not there but last time I phoned they could! Sure enough I could make a payment never heard so much rubbish in my life . Also guy on phone sounded fed up and yawning more umph in a turtle !!!

I am leaving this review purely based on the experience I had on the phone with Melissa in accounts this morning, her service was amazing, exactly what you need on a Monday morning!she was polite, co-operative and we even had a bit of a laugh, all got sorted and was a great overall customer experience! The customer service world needs more Melissa's!

Good over the phone Customer service, their website needs work to automate allot of things but overall a good experience

Horrific company to deal with unless youve hours to spare !
A nightmare to pay bills, recieve invoices or set up direct debits. Not to mention the continuous wrong communication messages and missed collections.
Customer service continuously say they will look into things and phone you back but never do.
Avoid the hassle and go with another company.

Couldn't make payment online or by automatic phone contact. Had to go through (really professional and helpful) agent. She said they were having problems with online payments. Recycling bin with no lid reported a number of times with no solution. Missed and re scheduled collections. Feeling of poor customer service recently.

I had an incredibly frustrating experience with BNM Recycling. Initially, I was told that my payment hadn’t been received for several days, so I ended up paying a second time—now they have €100 of my money. Despite being promised a kitchen caddy, I never received one. I also had to wait 13 business days for my bins because of their stock issues, and then they charged me for a week when no bins were provided. On top of that, they failed to collect the bins on the designated day. To make matters worse, they’re now asking for a €50 cancellation fee. The customer service representative, Tj, only responds to parts of my emails, and they haven’t been helpful at all. This entire process has been a huge waste of time and incredibly frustrating. I do not recommend BNM Recycling.

Missed collections, changes of collection day at the last minute, empty bins left haphazardly on the road causing an obstruction not where they were, plus expensive.