Boots Hearingcare - Cambridge Opiniones 

64
TrustScore: 4.5 sobre 5

4,4

Boots, 28 Petty Cury, CB2 3ND Cambridge, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Good welcome. This was my second appointment, so the detailed tasing, explanation and advice, with as suggested my wife present. The audiologist was excellent and helped me to make my decision and let... Ver más

Valorada con 5 estrellas sobre 5

The whole experience was so much better than I had anticipated. Getting old and infirm is not easy but the treatment I received was so unhurried, gentle and I really felt I was tested well and felt ve... Ver más

Valorada con 3 estrellas sobre 5

The annual visit was OK. Relatively brief, and now my hearing aids are a little all over the place. BUT my big gripe is that I have emailed Boots Hearing twice to ask about having moulds fitted to my... Ver más

Valorada con 5 estrellas sobre 5

Rose was fantastic in explaining everything clearly. Her approach to my needs and best solution was addressed without rushing into forcing me to make decisions hastily. My appreciation for her calm... Ver más


Información sobre la empresa

  1. Tienda de audífonos
  2. Audiólogo
  3. Servicios para personas sordas
  4. Servicio de reparación de audífonos

Escrito por la empresa

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Información de contacto

  • Boots, 28 Petty Cury, CB2 3ND, Cambridge, England, Reino Unido

4,4

Excelente

TrustScore: 4.5 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(64)

1829 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Poor Organisation

The experience with the 2 audiologists was fine but I only had 3 appointments with them and they canceled 2 of those at less than 24 hours notice. The first cancellation which was to pick my new hearing aids up was followed by a total communication debacle in their booking department. I can understand one short-notice cancellation but they did the same thing again this week. They don't seem to appreciate that I have to arrange time off from work to get to these appointments which I can't do at short-notice. I told them to forget it in the end as I don't need a follow up appointment. The prices are very good but the whole thing has been a somewhat shambolic experience.

30 de mayo de 2024
Opinión espontánea
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Respuesta de Boots Hearingcare - Cambridge

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

Valorada con 4 estrellas sobre 5

Rose was brilliant

Rose was brilliant she was very patient and understanding of my general struggle to fully understand all what was going on.
A few days after the tests I received the first email back up including details and videos of the cleaning procedures. Which was very helpful.
I have now logged on and ordered the Kits.
Not sure if I could buy them in store as I think that would help especially at the time of returning to collect the aids or at least get quick guidance of what would be required.
Pleased with the aids and now getting use to them
Philip

7 de marzo de 2024
Valorada con 5 estrellas sobre 5

Brilliant. Very professional approach by Rose

Rose was fantastic in explaining everything clearly. Her approach to my needs and best solution was addressed without rushing into forcing me to make decisions hastily.
My appreciation for her calmness, explanation and approach.
I will recommend her to my friends and family.

25 de febrero de 2024

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