Bose Opiniones 

Awful company having ordered an item was advised would be with me in 5 working days.

Ordered Sunday called Thursday was advised had been shipped and tracking would follow however did not materialise.

I placed another call on Friday and assumed the item was awaiting collection that evening by GHL and the order would be with me in 2 WD! More lies turns out still not shipped

Got an email that was usless saying an unexpected delay with the order no other updates or indication when it woukd be fulfilled

Called 8 days after the order and advised its shipping the following day

Lost confidence and trust being lied to advise strongly to avoid like the plague!!

Rogue company

I have a bose solo 5 system soundbar. I love it.

Terrible company. I bet they will go bust soon. Tried emailing their customer service team multiple times and have got no answers so far. Just awful! They promote their in-ear headphones as being trackable in case you lose them. Well… I lost mine and the system says it can’t be located unless it is in close proximity. That’s not how locating services work. They are a joke of a company which is a true shame since I used to enjoy their products. I’ll certainly not buy them again.

Would give them no stars if I could ordered a sound bar nearly 2 weeks ago has still not arrived and when I try to cancel order they say it’s not possible as it’s on its way. Customer service keeps assuring me that it will arrive but the item just keeps being moved around depots.

I stupidly dropped an ear bud into a drain. I rang the helping to sort it out and they offered me a new pair if I returned my old one with the case. Pay a small fee in comparison to the cost of a brand new pair. I have been an avid Bose far for over 25 years. This is the first time I needed to use the helpline and they were super efficient and helpful thank you team Bose

Stolen my warranty return. Confirmed received but won't speak to me without proof of despatch which their courier doesn't give. What a scam

600 Series Soundbar
I had a nearly 6 hour long exchange of messages on X last week without resolving my problem before I ran out of time.

When I had another look for help today I found the Bose help phone number.
Call answered promptly.
Adviser (Matt?) really polite, patient and helpful.
Found the problem - change of WiFi router, assisted with reconnection and advised on some setting changes to improve performance of my 600 series sound bar.
Interconnected systems are great when they work but very complex to fix connectivity issues.
Bose UK based service was first class.
I have use Bose professional products since 1987 and have many excellent home and personal devices. Build and sound quality has always been exceptional and so is their customer service.

I purchased a Bose QC Ultra 2nd Gen set of headphones at Gatwick South 2 weeks ago for £399.99.
I was very disappointed to find the same product can be bought in UK High Street.
For example
John Lewis £349
Argos £349.95
Curry’s £349
I have paid £399 Why? I thought the airport maybe cheaper, but at least the same as the high street
Not more?
Worse still I contacted Bose customer service several times with no reply. I have a couple of Bose products, but will Not be buying Bose again, very poor customer service

Worst company , products are expensive and service is poor. Been waiting for product for over a week now but they want me to wait another 2 days for a response. No where to email, live chat does not work. Feels like a scam.

Wanted to buy some Bose earbuds. I looked on the website a couple days later and they were £100 more. Contacted customer services and they told me that the product had been on sale and that is why the price was different. I explained there was nothing on the website that indicated they were on sale. They relentlessly told me to sign up for the newsletter as I could potentially get a discount that way in the future. Offered no support with the issue. I asked to lodge a complaint due to the patronising and unhelpfulness. Was told that they have no complaints system! They said they hold complaints themselves. I asked how I will hear back about it. They said I won’t and nothing will come of it.
Awful company with terrible customer service!

I pylurcased a pair of noise cancelling ear buds from Bose, they set me back well over 200 quid, within 12 months they had packed up, I contacted Bose and in all fairness they replaced them under guarantee, 18 months later the replacement pair have also packed up and no surprises to hear are no longer under warranty, they directed me to a Web page where I can replace them for the princely sum of £199!! I don't think so, I wouldn't touch your products ever again

Really bad ear buds. called Bose they sold me a discounted pair. Calling to make payment is been a headache. The call centre in asia has no idea what they are on about not helping. Really bad service. Bose I will never but any of your products again nor will I recommend you. Well done worst customer award goes to you and looking at the reviews your winning this worst company award.

I purchased and enjoyed two rather expensive Soundtouch speakers for about 4 years. I found the pre-sets very useful for the members of the family who are not quite so up with using a smartphone etc.

Then Bose simply pulled the plug and stopped supporting the pre-sets therefore making the Soundtouch system useless.

I will take delight in the ceremonial burning of the Bose speakers (figuratively speaking) and will never buy another Bose system in my lifetime.

The plus point is I have now invested in a Denon 600 and a Denon 200 that not only supports presets but actually sound far superior to the Bose. The HEOS software is a bit clunky but the presets work perfectly. Harmony and good sounds have been restored in my household

An incredible sound!!
There are many smart speakers available and whilst this one from Bose is not the cheapest, it certainly delivers the best sound quality I've ever heard and gives great value for money.
Domestic sound systems can deliver poor treble and bass, but this little baby gives the best of its type. Whilst bass response if absolutely incredible, the top-end notes cut through beautifully.
Download the Bose app and control can be from your smart phone or verbal. The app gives product support and allows EQ adjustment - not that I needed it - and more.
As a professional musician I like to hear every instrument with clarity and whether it can classical or any other type of music (and I've tried them all) the reproduction is second to none.
Volume adjustment can be verbal, from the phone, or by fingers on the trop of the unit.
The mic can be switched off for privacy.
Two units working together can give true stereo sound.
This little baby packs a powerful punch thanks to Bose great engineering and design.
Give serious thought to this product - you won't be disappointed.

If only I had read the reviews first before purchasing!!!

So the actual products are very good and can’t fault them. Earbuds, speakers great. It’s the delivery and customer service experience that’s lets them down. Ordered two products direct from Bose and on both occasions issues with the courier. To talk to Bose you have to use their chat bot thing and eventually you get out through to real agent!! You then have to give loads of details before they will talk to you. Log the issue, they say products been delivered it hasn’t. Ok it will be escalated!! They then email
You back to say the product is at a pick up location, which it isn’t, but you can’t reply to that email you have to use the chat bot thing again, going through the AI but before getting to a real person again, you provide all the reference numbers given, but they still insist on giving the info you have already given. I lost my rag on the second time with it and just ended the conversation.
I actual found the parcel at another pick up location after searching for it.
Buck up your customer service experience Bose!!!!

I love these Ultra Open Ear headphones as having in ear devices is an issue for me. They look good and the sound quality suits me perfectly.

However I have had to return each pair for a replacement and in one case twice. The most recent one had issues with the charging case after only 4 months. I have had to box it up for return, again.

Sad to say I wouldn’t recommend these. Very disappointing.

I bought a Bose soundbar in February 2026 and it worked perfectly until a few days ago when no sound came
I tried the reset advice without any luck then phoned Bose their agent wanted me to carry out a number of action which at 83 I found difficult and we both gave up
All I want is Bose to repair or replace the soundbar under warranty but it seems that they dont want to that
All I am left with is a ornament under the tv

qc ultra earpads are falling apart, not of wear, but due to quality of glue used. the bose support is only on WhatsApp, and they simply reject all claims and take no responsibility on products they sell. very disappointed.

Bose have just stopped me listening to my radio I paid a lot of money for SoundTouch 10 and now they don’t allow it to stream Radio so the six Preset buttons are useless. I’m going to burn it and never buy another Bose again. I strongly recommend nobody else buy one

My headphones stopped working so I contacted bose and no problem sent me a new set straight away. Excellent customer service I think