Bose Opiniones 

I am extremely disappointed with Bose UK. I placed an order weeks ago, paid over £540, and the entire experience has been a total joke.

The product NEVER even arrived in the UK. According to the official UPS tracking, the package was held at the export gateway in the Netherlands due to customs issues and was automatically returned to sender. I never received or even touched the item.

The merchant's system automatically generated a return order showing a partial refund. Not only have I not received a single penny back yet, but they are also attempting to improperly deduct a delivery fee for a service they completely failed to fulfill. Under UK consumer law, since they breached the delivery contract, I am legally entitled to a FULL refund.

Bose has provided ZERO communication and their customer service is non-existent. I have now been forced to escalate this to my bank to file a formal dispute/chargeback to get my full money back.

Avoid buying directly from Bose UK at all costs. Save yourself the stress and buy from reliable retailers instead.

Worst in UK. Bose and UPS - highly unprofessional combination for managing the delivery. Reporting fake delivery attempted no one at home even we are at home waiting for UPS and Bose in reality no one appear. They losing the parcel and failed yo deliver. Worst customer service.
No service than no mean to buy bose. It lose not bose.

Lifestyle Ultra Speakers.

New Speaker released and they don’t work. A software bug that wcould take a month to repair!! Really 🤣🤣🤣

Would give it -10 if possible order Ed earbuds gift wrapped paid excess postage it was a birthday present
Never arrived
Spent hours on chat they said it had been sent back to their warehouse!!! No attempt at delivery no apology no empathy foreign answer phone and chat do not buy anything from this awful company

Very Disappointed. Two perfect, excellent quality, Bose SoundTouch 30 speakers, now useless due to a software downgrade from Bose.
Then they have the cheek to constantly send me emails offering me to buy their new speakers.
I have always loved Bose but as I have no idea how long their products will work for, I can not trust them and will never buy a Bose product again.

I bought a Bose Soundtouch 30 smart speaker which cost nearly £400. It had 6 Pre set buttons which could lock in your favourite music and radio stations. Bose have now turned this feature off, rendering the speaker to a £50 Bluetooth/Aux speaker. I will never touch another Bose item again.

What a disingenuous company.

I will never, ever purchase a Bose product again until services are restored to the SoundTouch Speakers.

Bose have basically “Bricked” and laughed in the faces of millions of customers who own SoundTouch speakers to save a few pounds.

Customers are your most important asset. Bose sent “1 Email” and that was it, absolutely disgusting how it’s treated its customer base coming from a major manufacturer like Bose.

Bose couldn’t even direct me to another compatible service provider because Bose have blocked customers from using “Presets 1-6” on the SoundTouch Speaker.

This was definitely an attack on Bose customers who owned these speakers.

I hope Bose sinks beneath the waves.

Absolutely terrible how Bose drop support for products. My SoundTouch radio is only 10 years old and now defunct and will not connect to the internet, therefore no radio. I have to buy a new radio and it won’t be a Bose. Also annoying is that Bose has more than one app and it’s not clear which one to use.

Betrayal

Bose withdrew software enabling functionality.

Don’t buy new systems from them as they will undoubtedly pull the plug on future systems too when they want to sell you another ststem.

Invested into SoundTouch speakers all round our home but left with dysfunctional system. Long term buyer of Bose, but no longer

Do not trust Bose with your investment

My App is not working so called Bose customer services and they told me that the app is being updated this has been 3 weeks now!!
And that the pre set stations on my systems will no longer work as people do not use them.
Well I do I would have never purchased this brand if I had know this.

Pre-Ordered 3 new Bose Lifestyle products including the new Lifestyle Soundbar and 2 speakers with wall bracket. All failed to turn up as indicated by Bose and will now possibly arrive 5 days late. and advised my wall bracket is delayed. Customer services promised to check where my orders where as no tracking information was available which is. shocking service but never rang me back as promised. Wasted an entire work day and will be sending items back and changing to Sonos. Could have picked up the new product from my local Curry's store. The role out for the Bose lifestyle products is a logistical failure.

Bose has just stopped SoundTouch internet support meaning that my Bose SoundTouch radio no longer works. They may as well have taken a sledge hammer to the device - how can that be legal?

Bose soundtouch 20 no longer plays live radio. Which I have always used for my nervous dog to listen to whilst I'm at work. Bose support told me to leave my phone at home and stream off that or purchase a new bose speaker which streams live radio for another £300. No thanks ill get a £40 alexa

Just had an email telling me my Soundtouch device will cease to be supported or work properly from tomorrow. That's a device I bought in 2018 ie less than 8 years ago and which cost £400. An absolute scandal. Having bought Bose products all my adult life I can guarantee you I will never buy another one and I will become a negative influencer whenever the opportunity arises.

DON'T BUY BOSE....... YOU'LL BE LEFT HIGH AND DRY.

4 years ago I purchased a soundtouch speaker/ Internet radio . Last week I get an email saying in 3 days time bose will no longer support this model, meaning I now have a very expensive bluetooth speaker. Very poor service from an alleged premium company. I won't be buying ANYTHING from bose again

So disappointed with Bose, my SoundTouch speaker works perfectly (after all good quality speaker tend to last decades) however Bose have removed most of the functionality from the speaker because the technology is too old and expensive to support.

They offered a discount on a new product but that’s hardly the point, the one I have works perfectly.

Stopped supporting 8 x SoundTouch products £5k down the drain. Crooks and not a sustainable organisation. Shame on you

My Bose SoundTouch 10 speaker provided great quality audio, much better than Alexa speakers, but they have discontinued the online radio service for it which has made it as good as dead. What’s worse is they did it with no notice and I was unable to contact them when it stopped working, I only found out when I googled it. BOSE: I WILL NEVER BUY ANOTHER OF YOUR PRODUCTS. AGAIN.

This company doesn’t live up the standards when it comes to their marketing gimmick campaigns., They are advertising up to £300 discounts on trade in but when I tried to trade no discounts was given and when I complained to the company? No response. Very unprofessional service

Purchased, from a Bose dealer, some years back an Internet radio home system. Supposed to be future proof. This no longer works as they have told me 'a management decision was made to withdraw support' now I have an expensive silent item in my living room. Only compensate is a trade in giving me £20 off an overpriced unrelated Internet speaker.