Brantano UK Opiniones 

Arrived on time. Product good

I purchased a pair of muck boots in November. Unfortunately they started to come apart. I contacted Brantano with photographs and without further question they are giving a full refund. Cannot fault their customer service.

I ordered shoes on the 1st December 2025.
10 minutes later I tried to cancel the order as I ordered the wrong size, but nobody answered the phone. I sent an Email to cancel the order. I called again the following morning and was told I couldn't cancel the order as the shoes were being prepared for despatch.
The Royal Mail tried to deliver to me, but I was out. I instructed the Royal Mail to keep them in the local Post Office for me to collect.
2 Days later the Royal Mail delivered the shoes to somebody else and Emailed me proof of delivery.
I sent the proof of delivery to Brantano and told them that I want my money back.
Brantano said that the Royal Mail delivered the shoes in the "correct vicinity" and that I need to check with all of the houses on my street. There are over 100 houses on my street!
Brantano said they need to investigate further with the Royal Mail and refused to issue me with a refund.
Brantano have proof from the Royal Mail that they delivered to the wrong house and I haven't a clue where. So Brantano have my money and I have nothing in return.
Brantano are behaving as though I have the goods, when blatantly I do not! They are thieves, scammers, not to be trusted.

I WILL NEVER BUY FROM BRANTANO EVER AGAIN.

They are a disgrace and I am now considering either reporting this to the police or taking legal action against them.

I am utterly appalled.

UPDATE 13TH JANUARY 2026

I have just found that Brantano is owned by Gardiner Bros & Co (leathers) Ltd, company registration number 00534801. Their address is Unit 4 Indurent Park, Haresfield, Stonehouse, England, GL10 3EZ.

I will be reporting them to the Police and I will be issuing a court claim against them. If they fail to pay, I will then instruct High Court bailiffs to enter their property to obtain payment or goods to the value of the full debt, which will include legal costs and interest.

The purchase was fine but the return process is poor. The return label included did not scan at the post office. I emailed them but had no response whatsoever. Does not inspire confidence so I won't use again. Now stuck with a pair of shoes that I can't wear.

My shoes arrived couldn't get my foot in them even though I ordered the same brand same size and themselves ones fitted and the logo was upside down then had to pay £7 postage to send them back

Good Service
Easy to order and delivery quick.

Order arrived quickly and without trauma. Good quality product, good communication. Very happy

Hi, I purchased a pair of HiTech waterproof walking boots last year, but they have started leaking. I emailed Brantano a week a go with this query to check the warranty etc., but I have not had a response. Not even an automated message back. This really poor customer service. Can someone at Brantano respond please?

Paid for 24hr delivery (it was refunded but not the point) turned up 4 days after that and the package had been opened why? 2 stickers holding it together postman didn’t care not there problem take it up with who sent it 1st time using Brantano definitely the last aswell with all the problems with delivery and parcel opened luckily I only ordered 1 thing so could see it was there do I trust my package to be safe if I ordered again the answer is NO .

Paid over £100 for boots that didn't arrive! Yet they took off the payment, didn't give me a confirmation of purchase email, nor did I get the boots...!?

Update: I eventually got what I ordered, but the experience still wasn't great! It was on me for not placing my email correctly, still the website needs an email confirmation plugin!?

Great website easy to view and find.Delivery is perfect thanks to all.

I purchased skechers boots that were cheaper from Brantano than buying them direct. The delivery was very quick. I would definitely buy again.

I was a little sceptical when reading the reviews but decided to take the risk as they had exactly what I needed.

Item is exactly as described, great price and arrived super quick. Really pleased with the purchase or my off road trainers.

Excellent customer service. I had to return a pair of Skechers boots as they did not fit.
After contacting by email, I received a prompt reply and my refund.

Great choices at great prices. Good delivery.

Horrible and rude customer service. Parcelforce lost the parcel and after a month and multiple phone calls they claim it is now sent back to the sender.

The sender refuses to acknowledge and continually repeats the tracking which I can also see but is incorrect claiming they attempted to deliver which they didn't - we have cameras all around our property and delivery attempts have not been made.

A good business vs. bad business is established when something goes wrong. As the seller, these guys can claim compensation through Parcelforce which I can't but they refuse to take any responsibility.

Would have been a customer for years and I ordered shoes for my kids and wife but never again am I dealing with this amateur business.

Brantano were very quick to provide an invoice and dispatch the item (skechers trainers) to me. The item arrived promptly, was the correct size and in perfect condition. The price was very competitive too.
Nice job.

Good quality footwear at a low price and a speedy delivery

No problem exchanging for smaller item. Would have appreciated free returns though
Competitive prizes.