Brayleys Cars - Brayley Honda Leatherhead Opiniones 

262
•
TrustScore: 4.5 sobre 5

4,6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always very welcoming and helpful when you walk into the dealership. The staff are friendly and knowledgeable whether it is those on the front desk, the technicians or the sales people. It is good... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've always found Brayleys Leatherhead first rate. Tina and Orla, with whom we have most contact, are very friendly, knowledgable and helpful.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Five stars for reception and service staff. One off for message with my Wellness Check. I didn’t understand the technical terms (eg canister empty) so had to phone reception for an explanation.

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario de automóviles usados
  4. Tienda de reparación de automóviles
  5. Tienda de repuestos de automóviles usados

Escrito por la empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Información de contacto

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, Reino Unido

  • 01372 360099

4,6

Excelente

TrustScore: 4.5 sobre 5

262 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 27% de las opiniones negativas

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4,6

Todas las opiniones

(262)

3418 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Pleasant service

Pleasant service; lift home and lift back to collect car.
Car cleaned

20 de octubre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Duncan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Great service

Great service

20 de octubre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Derek, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

a very good service and a good sales person

the service from the sales team was good from the start till the hand over i got the new car

18 de octubre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

No surprises

On time, good communication, no unnecessary work done without authorisation. Car works afterwards, MoT filed quickly

2 de octubre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Mark, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 1 estrellas sobre 5

Go somewhere else!

I bought a 2015 Jazz from here in August.
It is a big company and their website says all their used cars have 'main dealer preparation' and 'customer satisfaction is at the heart of everything they do.' So I was not as vigilant as I should have been!
The salesman was, at best incompetent. When I drove the car the fuel gauge was on empty and it had to be jump started. I should have walked away then. I didn't, I did one of the most stupid things of my life, and bought it.
When I got it home I discovered it didn't have an owners manual or service history. I was told they were at another branch and they would chase them up. I have not received either of them.
I looked under the bonnet and found the bonnet support clip was missing, the screenwash bottle had no cap. I dipped the oil and found there was too much in the engine.
The next time I drove the car I noticed the drivers seat belt warning light didn't go out and the front brakes were noisy. The firtst time I took the car on the motorway a peice of trim fell off!
Brayleys have since grudgingly replaced the clip, screenwash cap, trim and part of the seatbelt, though the light still doesn't go out as it should. I have spent about seven hours driving to and from the dealers and hanging around whilst these things were fixed.
The excess oil I had corrected by my local garage also the front brake pads and discs replaced, Brayleys couldn't find anything wrong with them but the noise has now stopped.
I was naive and gullible and got ripped off.
If you're looking for a used Honda, do yourself a favour and GO SOMEWHERE ELSE.

13 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top guys

Been using the Leatherhead garage for many years. The staff are always so polite and efficient and ai never have any complaints about the servicing. Shout out to Orla and Tina for their friendliness

23 de septiembre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Mrs Forbes, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 4 estrellas sobre 5

Brayley MOT's and services my 15 yr. old CRV.

Brayley MOT's and services my 15 yr. old CRV each year and it then requires little or nothing more in providing availability and reliability for the next year.
I consider this appropriate testament to Honda quality and back up to their customers.
Only criticism, Brayley no longer offer me collection and deliver at my postcode.

15 de septiembre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Bruce, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Valorada con 5 estrellas sobre 5

Excellent service as usual

19 de septiembre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Lynda, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valorada con 5 estrellas sobre 5

We use brayley Honda regularly and they…

We use brayley Honda regularly and they always have a fantastic customer service.
The service department are always friendly and helpful. Top Honda dealer.

15 de septiembre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Lesley, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

I have been using Brayley Cars to…

I have been using Brayley Cars to service and MOT my Honda for several years. The reception staff are very helpful and friendly, and the mechanics carry out the work to a high standard. The car is always left in excellent condition. Thank you.

12 de septiembre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Helen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Late notice booking due to breakdown…

Late notice booking due to breakdown handled professionally and courteously by Tina. Repair completed far in advance of expected timeline.

4 de septiembre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Great service as usual

Great service as usual. Wouldn't go anywhere else for my Honda service.

4 de septiembre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Andrew, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 4 estrellas sobre 5

Car was collected and returned on time…

Car was collected and returned on time and the staff were very polite and the paperwork was all in order.

3 de septiembre de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Stavroula, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

A service you can trust

Excellent booking service and in house service from dropping off to picking up. Regular updates by phone on the progress of the work.
Orla and Tina are friendly and helpful.

7 de agosto de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Jane, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valorada con 5 estrellas sobre 5

Excellent service provided

Excellent service provided! Car picked up on time and returned washed and cleaned!

We were kept informed about what was required and were not pressurised to accept extra work.

We will definatly use them in the future.

29 de julio de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valorada con 5 estrellas sobre 5

I went to Bradley Honda Leatherhead…

I went to Bradley Honda Leatherhead yesterday for changing some parts given I received a letter for recall.

I arrived at 8am as I was told it would be very busy if I arrive later in the morning or afternoon.

I was well received by the staff and I got call from them at around 1pm where everything was fixed and the car was washed a vacuumed!

5 stars services! Thank you!

24 de julio de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Siu, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Excellent service

Always helpful and informative. My car was serviced and MOT'd, cleaned and ready for me so quickly. Excellent service all round as always

22 de julio de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Isobel, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Honda Leatherthead

The two ladies t Honda Leatherthead are always a delight to deal with. They are friendly, knowledgeable & helpful.

16 de julio de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Lizzie, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Brayleys Honda

Dealing with Glenn was a pleasure. It is so nice these days to experience great face to face service. He was also always easily available on the phone when needed. Would definitely recommend Brayleys and Honda in general.

28 de junio de 2025
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Keith, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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