Brayleys Cars - Brayley Honda St Albans Opiniones 

621
•
TrustScore: 4.5 sobre 5

4,7

Lyon Way, AL4 0LQ St Albans, England, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Once again great service from here this time for aftersales. A BIG Thank You to LEWIS our salesman who has gone above and beyond once again to help. Aftersales is just as important as sales some co... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I asked for a waiting service and MOT but on attending found out your central bookings had not done this and it was down for a full day Honda St Albans were very good and allowed me to wait for 4 ho... Ver más

Valorada con 5 estrellas sobre 5

I trust Brayleys having bought a car from them, 8 years previously. I was told it was a solid vehicle and it was. I had no hesitation approaching them when l needed another car A special mention for... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Because my car had not been drivenfor nine months I bookek ed into Brayley's Honda for a detailed health check. All personel spoken to during the check in process were helpful and understanding of m... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario de automóviles usados
  4. Tienda de reparación de automóviles
  5. Tienda de repuestos de automóviles usados

Escrito por la empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Información de contacto

  • Lyon Way, AL4 0LQ, St Albans, England, Reino Unido

  • 01727 722000

4,7

Excelente

TrustScore: 4.5 sobre 5

621 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 27% de las opiniones negativas

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4,7

Todas las opiniones

(621)

3418 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Polite attention

Polite attention. Details of the service arrangements fully explained. Also automated pre booking electronic process was very useful.

22 de octubre de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

I asked for a waiting service and MOT…

I asked for a waiting service and MOT but on attending found out your central bookings had not done this and it was down for a full day
Honda St Albans were very good and allowed me to wait for 4 hours till all was done, skipped the complimentary wash at end.

16 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff who explained everything in detail and in whom I have complete confidence. I have been using Brayley Honda for years and have always been happy

15 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Good customer service

14 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Great service

Always great and professional service.

14 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Jo, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valorada con 5 estrellas sobre 5

I trust Brayleys having bought a car…

I trust Brayleys having bought a car from them, 8 years previously. I was told it was a solid vehicle and it was. I had no hesitation approaching them when l needed another car A special mention for Dom. Thank you for your time and your care. I didn't feel rushed or pressured. You made the purchase straight forward

12 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Sharon, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Once again great service from here this…

Once again great service from here this time for aftersales.
A BIG Thank You to LEWIS our salesman who has gone above and beyond once again to help.
Aftersales is just as important as sales some companies dont get that but I can honestly say Hyundai StAlbans certainly do and I wouldn't hesitate in recommending anyone buying a car from here.
Excellent service all round 👏 👍

13 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Mandy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Very happy with the service I received

The Staff were very friendly and helpful. I went to a smaller place in Welham Green and the people were welcoming and friendly. The MOT was very quick, I had enough time to go for a coffee and breakfast by the time I got back to the garage the MOT had been done. My car passed so I was very happy.

7 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Terry, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Everything was handled professionally…

Everything was handled professionally and smoothly. Only one concern. I asked for the telematics control unit to be enabled so that I could use the Honda + App. On arriving home I tried the App but it appears that the telematics unit has not bee enabled

6 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Graham, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valorada con 5 estrellas sobre 5

Staff were very professional and…

Staff were very professional and helpful when I needed assistance to have the MyHonda+ app working properly.

5 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Rienk, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Excellent customer service as usual.

Excellent customer service as usual.
Everyone is always very helpful and willing to take the time to explain everything clearly.

5 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Jo, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valorada con 5 estrellas sobre 5

First class treatment

Because my car had not been drivenfor nine months I bookek ed into Brayley's Honda for a detailed health check. All personel spoken to during the check in process were helpful and understanding of my cocerns and the car was booked in within a couple of days. It was collected by the company at the agreed and delivered as promised. First class treatment

2 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Robert, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Service Supervisor Manoj Nayee was very…

Service Supervisor Manoj Nayee was very friendly and helpful in explaining issues, with my old Honda, and offering solutions.

1 de octubre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Top people

Just a great friendly team who are very helpful and give the advice that is needed. I always leave with a smile and looking forward to getting my next car with them.

28 de septiembre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Michelle, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valorada con 5 estrellas sobre 5

Purchased a brand new car

Purchased a brand new car, and the entire process and interaction with the salesman, Perry, was seamless, efficient and very professional. His friendly attitude was excellent and he was able to answer all of my questions about the car and the buying process.

24 de septiembre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Friendly,helpful and polite sales …

Friendly,helpful and polite sales staff. The service department also provide an excellent service.

17 de septiembre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

An exceptional, quality service.

The whole service was seamless from beginning to end. The staff were friendly and knowledgeable and Callum took the trouble, not only to go through the paperwork after the service but to take me to the car to make certain that I was happy.

18 de septiembre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Debra, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 4 estrellas sobre 5

The natural choice

I ended up at Brayleys for servicing after my previous Honda dealer disappeared overnight. St Mary Cray is not close to home but never regretted it. So when my Honda was written off in an accident, it was a no-brainer. All went well with a new car until we encountered the awful online Honda ID system. Kingsley at Bayleys did his best, but I ended up signing the same paperwork seven times only to find that my order had been cancelled again by the system. When we finally found a solution (another Honda ID, set up at my suggestion with a different email), it was great and everything was done in about half an hour but there seems to be no way to sell a car to an individual when the system fails. Given that the car was there waiting and I had the money ready to pay for it, it was frustrating and wasted everyone's time. So it's 5 stars for Brayley but Honda need to use systems that are as reliable as their products! (this review is tagged as unprompted, but was prompted by an email from Brayleys although they have had no input into the content or advance sight of it).

4 de septiembre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Dave, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Valorada con 5 estrellas sobre 5

Very straightforward process

Very straightforward process, excellent staff on the desk. First annual service completed in an hour and a half. Phone call on completion

16 de septiembre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Everything with the standard three year…

Everything with the standard three year service and MOT went smoothly according to plan

10 de septiembre de 2026
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda St Albans

Respuesta de Brayleys Cars - Brayley Honda St Albans

Hi Andrew, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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