I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... Ver más
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I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... Ver más
La empresa ha respondido
Great customer service from the team I dealt with (Ian & Danny) very helpful & knowledgeable on product. Excellent handover on collection of my new car, explaining the vehicle in depth. Followed up a... Ver más
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The purchase of my new vehicle and trade in of my old one was executed to my satisfaction with efficiency. My sales advisor was most courteous and cheerful. I was very happy with the whole exper... Ver más
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The customer service was very good as always and the car was ready within the time stated with everything working well. I'm struggling to update the satnav map on my Renault Zoe but have booked a sep... Ver más
La empresa ha respondido
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Barnsdale Drive, MK4 4DD, Westcroft, Reino Unido
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Having had my car called in under warranty after a red warning light came on, I spent the following 2 weeks chasing for an update on when it would be fixed. I called 5 or 6 times a day and no one ever picked up. Eventually on day 5 I spoke to someone who said they would check and phone me back. But no one did. Finally 5 days on and I got a message to say the car was ready to collect. Only to be told they couldn’t find anything wrong with the car. Shocking customer service.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Work was carried out, I was keep advised on progress
Car was valeting after work completed

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
The sales team were all very helpfull and explained everything very well.
Would definately use them again to buy my next car.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
I was asked to be at the dealership at 8:30 and I would be out by 10am. On the dot, the keys were handed back in my and the car was washed. Excellent

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Professional and friendly from start to finish. Looking for a car we had visited many car dealers. Constantin made the whole process of buying a new car seamless, he was friendly and clearly knew his cars. He listened to what we wanted from our new car and delivered. Its mainly down to him we purchased from Renault.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Great sales man, very happy with his service from start to finish. Love my car 🙏

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Thank you Danny
You made buying my car a smooth, organised process.
You were, kind, approachable, informative and very professional.
I am very happy with my new car.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Excellent service from start to finish thank you

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Tony Johnson dealt with the purchase of our new Renault Arkana.
Meeting him the first time was a pleasure and he explained everything about the car.
The next time all paperwork done and signed effortlessly.
He arranged a speedy delivery date and once collected spent time to explain all the features and how they work.
Excellent service from beginning to end.
Thank you

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Front office excellent - cheerful and efficient: and servicing and MOT all seem to go well. But the valet was poor - nice car wash but inside not cleaned properly.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
We found the whole experience easy and comfortable with no pressure, would highly recommend Brayleys

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Great service by Constantin at Brayley MK who listened to my requirements and limitations and patiently went through available cars until found one suitable and within my means.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Ive just received my car and I am beyond happy! Joe has done an absolutely amazing job throughout the whole process and has made everything so smooth and easy for me to understand.
I would highly recommend Joe to anyone looking to get a car, he's friendly, quick to reply to emails/calls and is great at his job!
Thank you Joe/Brayleys

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Almost impossible to get through to the service department. Have been calling for weeks. Also no response on their online booking portal. This is not the first time this has happened. Same issue whenever I need to get one of our cars booked in.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
The team at Brayley Renault MK are always so friendly and helpful - I’ve come back to buy my second car from them as I had such a good experience the first time. In particular they have excellent communication and I felt really looked after the whole time. I got exactly what I wanted and would definetly come back to buy a third in the future.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Danny was really good. He gave me so much information, and answered all my questions. The handover to my new car went very smoothly.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Ringing to talk to someone was a complete nightmare as I had to ring 10 times and just kept saying department busy and I had to call new car sales I was told that service is short staffed. I appreciate this is the case, but I would have expected after 10 times to have the opportunity to talk to someone.
On the plus side when my wife took the car the gentlemen who washes the car helped her find a parking space and the gentlemen on the service desk was helpful and friendly. She did sit and wait which was a totally of 30 mins but during this time she observed the phones ringing whilst others were making tea in the kitchen and the service desk employee was dealing with customers and some customers waiting.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
Very polite and helpful showed us how everything works and said if we have any issues just give him a call, and he will organise a tuition session.

Respuesta de Brayleys Cars - Brayley Renault Milton Keynes
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