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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Recently had a new boiler and tank installed by BRB Heating and cannot recommend them highly enough! Communication was excellent and job carried out in a clean and professional manner.Engineers were... Ver más

Valorada con 5 estrellas sobre 5

I am a long term customer and this is because everything is so well organised from booking an appointment to getting the work completed. Regular updates are very helpful and the engineer arrived as ex... Ver más

Valorada con 4 estrellas sobre 5

1st class installation team, friendly and helpful. 1st class communication throughout the process. Turned up promptly as scheduled and left the house clean and tidy Only downside is that the replacem... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always kept updated regarding installation date. Workmen arrived on time and completed the work to a high standard. They cleaned up after themselves therefore no mess left behind and made contact wh... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Equipos y soluciones de energía
  2. Servicio de instalaciones eléctricas
  3. Proveedor de equipos de calefacción
  4. Fontanero

Información proporcionada por diversas fuentes externas

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

286 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Top class service throughout..Installed…

Top class service throughout..Installed a new boiler for me in 2023 and serviced it yesterday under the conditions of the warmworks grant. Highly recommend.

20 de febrero de 2024
Opinión espontánea
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Respuesta de BRB Heating Ltd

Thanks for the great feedback

Valorada con 5 estrellas sobre 5

Friendly

Friendly, efficient service and very helpful.

20 de febrero de 2024
Opinión espontánea
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Respuesta de BRB Heating Ltd

Thanks for the great feedback

Valorada con 5 estrellas sobre 5

BRB are really good

BRB are really good, always first class service.I have been with them for just over three years only having to call them out once and that was no problem.They phone you every year for your boiler service and the staff are so nice.Nothing is too much bother.

19 de febrero de 2024
Opinión espontánea
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Respuesta de BRB Heating Ltd

Thanks for the great feedback

Valorada con 5 estrellas sobre 5

I highly recommend BRB Heating Ltd.

BRB Heating Ltd fitted a Wind powered Pump a couple of years ago and I was delighted with the work done and the guys fitting it. I took out an insurance policy with them and part of that policy is an annual check of system - the latest check happened on the 8/2. The guys were friendly,polite and professional - they did their job to a high standard checking with me if I had any problems with the system. I recommend a Wind Powered Pump - my electricity costs have halved over the time I’ve had it. I highly recommend BRB Heating Ltd.

8 de febrero de 2024
Opinión espontánea
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Respuesta de BRB Heating Ltd

Thanks for the great feedback

Valorada con 5 estrellas sobre 5

Great service

I had a job booked in for replacement valves, GRANT the engineer came in, saw I had a slight Leek (I didn't spot it) he fixed it straight away.. Very courteous engineer, very respectable of my property,, he did the job assigned to him, was very cheery and did a great job.. Would defo recommend BRB

7 de febrero de 2024
Opinión espontánea
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Respuesta de BRB Heating Ltd

Thanks for the great feedback

Valorada con 5 estrellas sobre 5

Had a full install of central heating…

Had a full install of central heating system on 02/02/2024 by BRB. All engineers were polite and professional while carrying out job. I was kept in the loop at all times by the engineers on progress etc. Would not hesitate to use / recommend this company again

2 de febrero de 2024
Opinión espontánea
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Respuesta de BRB Heating Ltd

Thank you for the great feedback we are glad you had a positive installation experience

Valorada con 5 estrellas sobre 5

Radiator replacement - full house

Full house radiator replacement (seven radiators). BRB were professional, helpful and efficient throughout.
Surveyor was helpful and took the time to answer all my questions when he came to my property to survey the job requirements. Replacement radiators were delivered on the day by a very efficient and helpful delivery company. The team who actually did the work were great. Did a great job. cleaned up after themselves and walked me round the house afterwards showing me exactly what they had done.
Excellent job from start to finish.

12 de enero de 2024
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Respuesta de BRB Heating Ltd

Thank you for the positive feedback we are glad the works went well

Valorada con 5 estrellas sobre 5

Staff were great

Staff were great. Everything done to a high standard and nothing was a problem. Talked me through what they were doing and cleaned up after themselves.

14 de diciembre de 2023
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Respuesta de BRB Heating Ltd

Thanks for the great feedback we are glad you had a positive experience

Valorada con 4 estrellas sobre 5

The electrical and plumbingwork staff…

The electrical and plumbingwork staff were clean quiet and courteous and very efficient. They cleaned up afterwards making a very good job. The only thing
against installation was the carpet fitter did not make a good job of relaying the carpet as i had to make good his mistakes and had to buy metal strip at carpet join. I am awaiting installation of roof panels.

28 de enero de 2024
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Respuesta de BRB Heating Ltd

Thank you for the feedback Mr McCulloch we will feedback the information regarding the carpets to our contractor to help us improve on this element going forward.

Valorada con 5 estrellas sobre 5

Brilliant BRB Heating Ltd

BRB Heating Ltd kept me informed every single step of the process. By phone or in person, every one I had contact with gave clear information in a professional and friendly manner making everything easy and stress free. I am so pleased with the results. A quiet, efficient heating system installed in one day and a cosy house to enjoy. Thank you so much.

10 de enero de 2024
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Respuesta de BRB Heating Ltd

Thank you for your wonderful feedback we are glad you had a good experience and benefiting from your new heating system

Valorada con 5 estrellas sobre 5

B R B the Best

I was delighted with the work carried out by an efficient team when installing a central heating system in my home There was little disruption and my home was left c.ean and tidy I can only praise your work team 10 out of ten I would highly recommend your company to any who asks me

5 de enero de 2024
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Respuesta de BRB Heating Ltd

Thank you for the great feedback and 5 star review

Valorada con 5 estrellas sobre 5

10/10 Service and professionalism

I cannot recommend BRB enough. The team who installed my central heating were prompt, professional and did the job in the time they said. There was no tidying up afterwards as the guys made sure everything was tidy. Cannot thank the team enough the guys were so pleasant and helpful from start to finish.

22 de enero de 2024
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Respuesta de BRB Heating Ltd

Thank you for the great feedback and 5 star review

Valorada con 1 estrellas sobre 5

No show

No show. Booked for 0800 - 1300. I had to contact them to discover they had made a mistake with the booking. That’s five hours of hanging about waiting pointlessly.

18 de enero de 2024
Opinión espontánea
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Respuesta de BRB Heating Ltd

Dear Geoff, We sincerely apologise for the inconvenience you experienced with our service, and we appreciate you taking the time to share your feedback. We understand that your time is valuable, and we regret any frustration caused by the scheduling error.

It is disheartening to learn that we fell short of meeting your expectations, and we take full responsibility for the mistake in the booking process that led to the no-show. We understand the importance of punctuality and reliability, and we deeply regret the inconvenience you faced during the five-hour wait.

To address this issue and prevent it from happening in the future, we will be conducting a thorough review of our booking procedures and implementing additional checks to ensure such mistakes are minimised. We value your feedback as it helps us identify areas for improvement, and we are committed to learning from this experience to enhance our services.

As a gesture of goodwill, we would like to offer you a discounted service appointment should you wish to rebook your service visit with us. Please contact our customer service team via admin@brbltd.com or phone 01418920775 to arrange this or discuss any further concerns you may have.

Once again, we apologise for the inconvenience caused and appreciate your understanding. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements to provide you with a better experience in the future.

Thank you for bringing this matter to our attention. Nicola

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