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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I was given one of their watches as a gift by my parents, I was very grateful to receive said gift though upon getting my hands on the watch I could tell immediately that they had been ripped off. Ext... Ver más

Valorada con 5 estrellas sobre 5

This is a great company and a great product. My first watch came with damage, but the company was quick to replace the product and solve the problem. I would recommend purchasing a quality watch from... Ver más

Valorada con 1 estrellas sobre 5

Paid £160 over 2 weeks ago and no correspondence from them. Phone lines not functional and no response from multiple emails STAY AWAY

Valorada con 5 estrellas sobre 5

The hunter pocketed watch that I bought just over two months ago stopped working a couple of weeks ago. Having read some reviews about poor after sales service I was dubious about getting any redress.... Ver más

Información sobre la empresa

  1. Fabricante de relojes

Escrito por la empresa

Brelsen is a pocket watch manufacturer and retail seller based in the United Kingdom. Brelsen aims to embody the avant-garde, precision and bold style, that have marked the world history of the pocket watch industry. We invite you to explore our legacy, through our timepieces and innovations.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

244 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(244)

25 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Prompt service

Prompt service: I ordered it on June 2 and received it on June 12; from London to my little Texas town, that's fast. Excellent product: great looks and quality. Brelsen is doing well, some of which include great service and attention to detail. Handmade quality products are rare to come in our times.

12 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Well i bought this as a gift for my…

Well i bought this as a gift for my son, hes always liked pocket watches. Within 3 hrs of giving him the watch part of the cover fell off which was quite embarrassing. I asked Brelsen for a refund due to not wanting to not seeing the value i spent on this extremely poorly made item. They insisted i take another instead of the refund which i also refused and asked for a refund yet again. Eventually they did give me my money back and i asked if they wanted the watch posted back and got no reply. These items as extremely poor quality and extremely poorly put together. Youd be better going to temu or wish tbh, i think they all come from the same place. Their delivery is pretty poor too. When you buy it it says but in the next 3 hrs for next day delivery but when you actually buy it says itll arrive in around 5 or 6 days. I think thats more to do with the delivery coming from China rather than the UK. Temu or wish game the same quality for far less ££.

20 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor Product, Terible Customer Service

The watch I bought was faulty. However, as it was a gift it took me a while to get it off the person I gave it to and return to Brelsen. Even though I had informed them it was faulty a couple of weeks after I had bought it, when I came to return it they said it had passed warranty (by 2 weeks!) and therefore they would not replace it.
They look smart but they are cheap and mass produced, don't be sucked in by all the marketing, it's expensive for costume jewellery.

24 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick Delivery

I was a little concerned reading some of the reviews, however I had no issues. My Dad's 70th prezzie arrived quick and it looks just like the photos. I am really pleased with with the pocket watch, it has beautiful detailing on it.

22 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought a beautiful pocket watch for our…

Bought a beautiful pocket watch for our son, for being best man at our wedding and it was absolutely gorgeous. Amazing quality and superb value for money, the engraving was very high quality. Very happy with our purchase.

7 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

Great Quality , arrived quickly and just a beautiful piece.. 2nd time buying from this company and can truly recommend..

8 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have 8 Breslin Pocket watches in my…

I have 8 Breslin Pocket watches in my collection every one is well made and works perfect the last two were quarts. I must say I prefer wind up watches I never wind them fully 5 or 6 winds keeps the watch ticking for about eight hrs. To me they are the best made watches you can buy. I have pocket watches I have paid a lot more for and have stopped working and cost in one instance more to repair than what I paid. Yes you have to wait a bit longer for delivery but in my case worth it and I would highly recommend this seller every time.

17 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought a pocket watch for my husband

I bought a pocket watch for my husband. It lasted a year, at which time it would not wind up anymore. I contacted the company, which told me that it's probably the BATTERY in this WIND UP watch. I tried to reply to their email, but it would not send due to a mailer daemon return. So no I would not recommend this pocket watch. I have since purchased another brand pocketwatch. Never buying another one from them.

18 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam company

Say they posted out watch with tracking number but not posted. They don't have any means of contact other than a support email, I have sent 18 separate emails over last 48 hours. No response at all. I guess they are a scam company. Please avoid

6 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful customer service - no watch and no money

The ordered pocket watch hasn't been delivered to my address. I reported it to the customer service and they told me to chase it up with the courier myself and have ignored my past 3 emails I sent them (and Ive been patient- it's been over 2 weeks now). I requested a refund and they've ignored it.

26 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect product, perfect service

I have ordered the Onyx Black Double Hunter Mechanical Pocket Watch. The watch itself is absolutely beautiful and my son was so happy to receive it as a gift for his departure to a new job in Antarctica! The delivery from Brelsen was spotless, quick and safe, nicely and safely packed. I could not recommended it more enough- if you want to buy an elegant gift for someone you love.

28 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Royal Silver Pocket Watch

Hi ,

I today received a
ROYAL SILVER DOUBLE HUNTER MECHANICAL POCKET WATCH

For a Christmas gift from my Daughter
I followed the instructions to the letter and to my total disgust the Watch failed to work.
I have completed all on line correspondence but as it’s Christmas Day I cannot get to an open post office until after Christmas.
I am absolutely disgusted with the quality of this product and I DO NOT want the same item returned back to me.
I believe I am on the 14 Days receipt today , so I hope I get help !!

Hi ,

Please see bellow , I have sent prior E mails re this Watch as it failed to work.
I was preparing it for return postage when to my Horror , I opened again and it just feel apart.

I NO LONGER request a REPLACEMENT I now want a FULL REFUND

My Daughter is totally Distraught as like I said before this was a Christmas Gift .

Please address ASAP

25 de diciembre de 2023
Opinión espontánea

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