Great to borrow Lego rather than buying all the time - it saves money and space and is more eco friendly! We have had several lovely sets from Brick Borrow and really enjoy making them. Postage is f... Ver más
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Consulta las opiniones de los clientes
Brick borrow is great I do only have 1 issue that is I have spent a few whole days just refreshing the available page to get a big set but every time I get the set in my cart and go straight to checko... Ver más
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I have subscribed to the monthly mystery set on BrickBorrow and I have to say I have not been disappointed. The sets I have received have been varied but all were interesting and variously challenging... Ver más
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It’s a fantastic idea. I’d never built Lego before getting the subscription and now I’m hooked! Great for getting off phones, great for spending time with others and switching off from stresses of... Ver más
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Información sobre la empresa
Escrito por la empresa
Welcome to Brick Borrow - a sustainable monthly subscription service to borrow LEGO® at affordable prices.
Información de contacto
Reino Unido
- www.brickborrow.com
4,4
Excelente
707 opiniones
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I’ve just received my first brick…
I’ve just received my first brick borrow set and I’m really impressed. It arrived quickly, in branded packaging and was packaged well.
We got the gabbys dolls house Lego set and the children have played with it all day ☺️
24 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hey Danielle!
Thank you so much for your lovely review! 💛
We’re so pleased to hear your first Brick Borrow set made such a great impression and that it arrived quickly, well packaged and ready to enjoy.
It’s wonderful to hear the children have been loving the Gabby’s Dollhouse set and playing with it all day - that’s exactly what we love to hear!
Thank you again for being part of Brick Borrow. We hope you enjoy many more builds with us!
Signed up and got a set
Signed up and got a set. Missing figure, told them about it but it didn’t matter as we had already had dismantled it. Sent it back the day after we got it, we are now on 7 days including weekend that we are not able to pick another set. So my suggestion is, don’t say on the £14.99 monthly deal that it’s unlimited, it’s only going to work out at 2 sets, if you’re lucky. Would I recommend? No!
24 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Sue.
Thank you for taking the time to leave your feedback.
We’re really sorry to hear your first experience with Brick Borrow wasn’t as smooth as it should have been. We completely understand how frustrating it must feel to receive a set with a missing figure, even if you had already dismantled the set by the time this was raised with us.
We’re also sorry to hear you’ve been waiting to choose your next set. Once a set has been returned via Royal Mail, we are unable to intercept until the set has been returned back to us. Once the set is received back with us, we have a 48-hour turnaround to check it back into the library so your next borrow can be selected.
We’d really love to look into this properly for you. Please reach out to our customer service team at hello@brickborrow.com with your account details, and we’ll be happy to help.
We’re sorry this wasn’t the experience you hoped for, and we’d really appreciate the opportunity to help.
Interesting use of resources
Interesting use of resources
If Brick Borrow put as much effort into responding to feedback and as they do writing a detailed rebuttal to every single negative review they could probably offer a much better service
19 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Sarah.
Thank you for your further feedback.
We’re sorry you feel this way. We have already responded to your original review and tried to address the points raised as openly and fairly as possible.
Our intention is never to dismiss feedback, but to clarify the situation where helpful and show that we do take customer experiences seriously.
We’re always looking at ways to improve the service, and if there is anything specific you would still like us to look into regarding your account, please do contact our customer service team directly at hello@brickborrow.com and we’ll be happy to help.
Brilliant idea
Brilliant idea wasn't able to build bigger sets as weren't in stock when wanted but overall great experience great customer service and loved the sets could build ideal if you haven't got space to display
23 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Sally!
We’re so pleased to hear you had a great overall experience with Brick Borrow and that you enjoyed the sets you were able to build.
We completely understand your point around the bigger sets not always being available when you’re hoping to borrow them. They are some of the most popular builds in the library, so they can be borrowed very quickly when they return, but we do appreciate how disappointing it can be when there’s a particular set you have your eye on.
It’s wonderful to hear your kind words about our customer service too, and we’re so glad Brick Borrow has been a good option for enjoying LEGO without needing the space to display every build afterwards.
Thank you again for being part of Brick Borrow - happy building!
Such a lovely idea- my children loved…
Such a lovely idea- my children loved being able to choose a new set each month and a much cheaper way of trying lots of different sets. The company is excellent and are very quick to repond to questions and queries. We were never quite quick enough to be able to borrow one of the bigger sets- my only feedback would be was if there was a way to join a waiting list for the bigger, very popular sets (such as Hogwarts castle) as we had hoped to be able to borrow something like that. In spite of that though, would highly recommend Brick Borrow and was such fun having a succession of Lego projects on the go!
23 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you so much for your lovely review!
We’re so pleased to hear your children enjoyed choosing a new set each month and that Brick Borrow gave you a fun, more affordable way to try lots of different LEGO builds.
It’s also wonderful to hear your kind words about our team. We always try to respond as quickly and helpfully as possible, so that really means a lot.
We completely understand your feedback around the bigger, very popular sets such as Hogwarts Castle. They are some of the most in-demand builds in the library, so they can be borrowed very quickly when they become available. We have looked at waiting lists before, but one of the things we really want to protect is allowing members to build at their own pace, without the pressure of returning a set within a fixed time frame.
That said, the larger sets do continue to rotate back into the library regularly, and we really appreciate your patience and understanding.
Thank you again for recommending Brick Borrow - we’re so happy you had fun with lots of LEGO builds along the way!
Brick borrow is a great way to enjoy lego
Brick borrow is such a great idea and such a fun way to enjoy building lego without the costs and needing to find space for all the builds you make! It's such a well organised,easy service to use and I built some sets that I may not have thought about buying but really enjoyed building. Theres a huge library of lego sets to choose from and varying choices of subscriptions to suit everyone. I would thoroughly recommend using brick borrow.
22 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hey Amanda!
We’re so pleased to hear you think Brick Borrow is such a great idea and that you’ve found the service easy, fun and well organised.
It’s wonderful to know you’ve been able to enjoy builds you may not have chosen to buy outright - that’s exactly what we love about borrowing, as it gives you the chance to try something new without the cost or storage worries afterwards.
We’re also really happy to hear you’re enjoying the variety in the library and the different subscription options available.
Thank you again for recommending Brick Borrow - happy building!
We are really enjoying Brickborrow as a family of 3
We really enjoy Brickborrow we love picking out a new set each month! We take turns picking each time so it’s always something different we get to build! We love it great initiative 🫶🏼
21 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you so much for your lovely review, Jenna!
We’re so pleased to hear you’re really enjoying Brick Borrow and that choosing a new set each month has become part of the fun.
Taking turns to pick sounds like such a lovely way to keep every build different and exciting! We love that it’s something you can enjoy together.
Thank you again for being part of Brick Borrow and for your kind words!
Great customer service and respond quickly to messages
A really cool subscription that my daughter loves. The customer service is great and they are very responsive to messages.
It is great for someone who loves lego but lacks the space to display them all.
I would highly recommend!
21 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hey Michael!
Thank you so much for your lovely review!
We’re so pleased to hear your daughter is loving Brick Borrow and that the subscription has been a great fit for her.
It’s wonderful to know you’ve found our customer service responsive and helpful too - we always want the experience to feel easy and friendly from start to finish.
We completely agree that Brick Borrow is perfect for LEGO lovers who want to enjoy lots of builds without needing all the extra space to display them afterwards.
Thank you again for your kind words and recommendation!
Great service, could be better
I love Brick Borrow as I refuse to pay for a Lego set! Outrageous prices.
I've recommended it to a lot of people and gave a couple people gift cards. They always love it.
Their customer service is spot on too, they always reply and promptly too!
They've got plenty of Lego sets for all ages and if there are pieces missing, they sort you out straight away.
The monthly subscription cost and £5.95 shipping cost massively outweighs the cost of actually buying sets.
That being said, as I've had a subscription for a while now there are a couple things I've noticed that would make this service even better -
1. I've never been notified once my Lego set has been returned, so I check daily.
2. I've had a subscription for 8 months and I've never had a notification to say the sought after Lego sets are back. They have a system due to the popularity but sooner or later, I'll be ending my subscription because of this.
3. The biggest bug bearer of all, finding a set you want! You can only filter by "All" or "Available" and the brand. That's it. You can't sort or filter by the amount of pieces, the suggested age for the set or absolutely anything. I've asked and they have no plans to change this which baffles me. There are 100s of sets, so everytime I need to pick one, it takes me ages 😅
21 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hey Abi!
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We’re so pleased to hear how much you love Brick Borrow and that you’ve recommended us to others, as well as gifting memberships too. That really does mean so much to us.
It’s amazing to know you’ve found the subscription good value compared with buying LEGO sets outright, and we really appreciate your kind words about our customer service. We always want to be quick, helpful and responsive, especially if a missing piece ever pops up.
Thank you as well for your feedback around return notifications, alerts for popular sets and website filtering. This is something that we are looking into and we hope to share more updates on this soon!
Thank you again for your support, recommendations and honest feedback. We’re really happy to have had you as part of Brick Borrow and truly appreciate you sharing what would make the service even better!
We love this subscription
We love this subscription, its so nice to be able to borrow and build sets without having to buy and store them. I have given 4 stars as the main reason we joined was to try and build hogwarts or the home alone house but in the time I was subscribed they never became available. We had a few sets where there was a piece or 2 missing, most of them We were able to build without them, and the one time we couldnt complete a build we reported it and they sent out the piece quickly for us to complete the build. Other than that the sets were all great, clean and most of the time complete. Really pleased with the value for money.
21 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you so much for your lovely review, Amy!
We’re so pleased to hear you’ve loved the subscription and that Brick Borrow has helped you enjoy building without needing to buy and store every set afterwards. It’s also great to know you’ve found the service good value for money.
We completely understand your disappointment around Hogwarts and the Home Alone House not becoming available while you were subscribed. They are both incredibly popular sets and can be borrowed very quickly when they return, but we do appreciate how frustrating it can be when there’s a specific build you’re hoping to get.
We’re sorry you had a few sets with a piece or two missing, but we’re glad that most of the builds could still be completed and that our team were able to get the replacement piece sent out quickly when it was needed.
Thank you again for being part of Brick Borrow and for sharing such helpful feedback!
Recommended
Recommend - we joined for the summer holidays and it has been a really good way to have a variety of sets to build at a reasonable price. We also don’t have space to keep dozens of complete sets, so this feels much more sustainable too. There are hundreds of sets to choose from, so we haven’t struggled to find ones appropriate to my children’s ages that were available to borrow. My only request/suggestion would be to improve the filtering/search on the website to make it easier to find sets, eg filtering by age groups, types of build.
21 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Karen! Thank you so much for your lovely review!
We’re so pleased to hear Brick Borrow has been a great option for the summer holidays and that you’ve enjoyed having a variety of sets to build at a reasonable price.
It’s lovely to know you’ve found plenty of sets suitable for your children’s ages, and we completely agree that borrowing can be a much more practical and sustainable option when you don’t have the space to store completed builds at home.
Thank you as well for your feedback around improving the website search and filtering. It is something that we're looking into as we continue with our improvements.
Thanks again for recommending Brick Borrow and we hope you enjoy the next builds!
⭐⭐⭐⭐⭐ Absolutely brilliant company
⭐⭐⭐⭐⭐ Absolutely brilliant company – couldn’t recommend BrickBorrow enough!
I’ve had such a fantastic experience with BrickBorrow. The communication is consistently excellent and their customer service is genuinely impeccable, you always feel like the customer comes first, which is becoming increasingly rare these days.
James and Cameron in particular are always incredibly helpful, friendly and responsive. Nothing ever feels like too much trouble, and whenever I’ve had a question or needed help, they’ve gone out of their way to make everything simple and stress-free.
The whole BrickBorrow concept is brilliant too. It’s such a great way to enjoy different LEGO sets without having to constantly buy, store and then eventually sell them, and the service around it makes the whole experience even better.
It’s very clear that they genuinely care about their customers and about providing a great service rather than simply taking your money. I really can’t fault them.
Amazing company, amazing customer service and a genuinely great idea. I wouldn’t hesitate to recommend BrickBorrow to anyone who loves LEGO!
19 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Wow! Thank you so much for such an incredible review!
We’re genuinely blown away by your kind words and are so pleased to hear you’ve had such a fantastic experience with Brick Borrow.
It means so much to know that our communication and customer service have stood out to you, we'll be sure to pass this feedback along!
We’re also so happy that the Brick Borrow concept has worked so well for you. Being able to enjoy different LEGO sets without having to buy, store or resell them is exactly what we hoped to offer.
Thank you again for your amazing support and recommendation.
We’re so grateful to have you as part of Brick Borrow - happy building!
No longer out of reach!
My (adult) son put me onto Brickborrow. I can now build those kits that I believed to be out of reach and not worry where I’d store them when completed. Best of all worlds.
18 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello, Malcolm!
Thank you so much for your lovely review!
We’re so pleased your son introduced you to Brick Borrow and that it’s helped you enjoy sets that previously felt out of reach.
Being able to build those bigger or more expensive kits without worrying about the cost or where to store them afterwards really is what Brick Borrow is all about.
Thank you again for being part of Brick Borrow!
Have been using Brickborrow for over a…
Have been using Brickborrow for over a year and a half now. I started off getting one set at a time but recently have my partner has got into Lego so we get 2 sets at a time. Whenever we’ve had an issue for example a missing piece the customer service has been amazing and spot on.
18 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello, Matthew!
We’re so pleased to hear you’ve been enjoying Brick Borrow for over a year and a half - that really does mean so much to us.
It’s lovely that your partner has now got into LEGO too, and that you’re both able to enjoy building with two sets at a time. That’s exactly the kind of shared fun we love to hear about!
We’re also really glad our customer service has been helpful whenever you’ve needed us, especially with things like missing pieces. We always want to get any issues sorted quickly so you can get back to enjoying your build.
We hope you continue enjoying the builds together!
Best way to lego
We love brick borrow. Great choice of sets. Can put reminders on ones you want. Excellent customer service too - very responsive and helpful.
14 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you so much for your kind review.
We’re so pleased to hear you love Brick Borrow and that you’re enjoying the choice of sets available!
It’s great to know you’re finding the reminder feature useful for the sets you’d like to build next, and we really appreciate your kind words about our customer service. We always want to be as responsive and helpful as possible.
Thank you again for being part of Brick Borrow - happy building!
Good idea, poor and frustrating execution
I'll start with the good. In the 6 months or so I've had my membership, I have managed to borrow a few decent sets. For the most part the sets have arrived in good condition and while there is usually a missing piece or two these have not usually impacted the build too much.
Unfortunately I won't be renewing my subcription or recommending to friends as the borrowing process is just too difficult.
The best sets, which are advertised all over the website, are very difficult to actually reserve. There is no transparency how many of a given set exist, how long a member has had them, when they are on their way back etc. You cannot reserve sets and even if you get one of the good sets in your basket, normally you won't make it to checkout before its already gone. You are basically going to be spending a lot of time refreshing the webpage hoping you will see a set first and rush to the checkout before someone else. There can be weeks of this if you are looking for specific sets.
There is a very rudimentary notification system for when sets become available, but it is unclear exactly how this works (BB themselves do not seem to fully know as I have had conflicting responses from them) and it is currently experiencing ongoing issues meaning alerts for sets that I started my membership to borrow are not being sent. BB have said their team are looking into this but there has been no movement for months now. Regardless, even if the alert works, for any decent set by the time you go on the website (even if instantly upon recieving the email), the set will already be gone.
There are some other minor issues, like the length of time it takes for the company to send replacement pieces (it is usually best to just try and push forward without the piece as waiting for the replacement will completely stall the build), and the very lackluster options for searching and filtering the website (you cannot for example filter/sort by number of pieces), however I could look past these if requesting and borrowing sets was easier as I think the price otherwise is fair.
I have contacted Brick Borrow multiple times about the difficulty in securing big sets and the issues with the alerts. They have always responded promptly but never really offered any real help or changed anything. I see on other reviews here that many other people have pointed out the same issues I am, but the responses from Brick Borrow do not indicate they are interested in changing the borrowing system.
It is a shame as it is a really good idea that works well if you don't have much space to store Lego, but the whole website and requesting process needs some serious attention to be a viable service.
18 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Sam,
Thank you for taking the time to leave such detailed and honest feedback.
We’re pleased to hear that you were able to borrow some of our larger sets during your membership, however, we’re really sorry, that the overall borrowing experience has left you feeling disappointed and that you don’t plan to renew.
We completely understand your frustration around the more popular and larger sets. These are the most in-demand builds in the library and can be borrowed very quickly when they become available. As members are able to keep sets for as long as they need, availability can vary and it can sometimes be difficult to predict exactly when specific sets will return. We do, however, hold multiple of each sets and do see them rotate regularly in the library and we are always looking to purchase and secure more copies.
That said, we appreciate that this doesn’t make the experience any less frustrating when there are particular sets you joined hoping to build. We also take your comments around notifications, search filters and the checkout process seriously, and this is something that we have been looking into and making improvements to.
We’re sorry to hear you’ve also had issues with missing pieces and the time taken for replacements to arrive. While we always aim to get missing pieces sent out as quickly as possible, we know that even a short delay can interrupt the enjoyment of a build.
We’re grateful that you’ve contacted us directly and that you’ve acknowledged our team has responded promptly, but we’re sorry that you feel we haven’t been able to offer the help or improvements you were hoping for. Your feedback is genuinely useful and gives us a lot to consider as we continue to review and improve the service.
We would really love the opportunity to speak to you and discuss the issues that you have experienced. If you are happy to, please do reach out to our customer service team and I will give you a call to discuss.
Thank you again for giving Brick Borrow a try and for recognising the value of the concept. We’re sorry it hasn’t worked as well for you as we would have liked, and we really appreciate you sharing your experience so clearly.
Happy Grandson
Our grandson absolutely loves the variety of sets he gets to build. He's always excited to open and start a new set.
17 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello, Paul!
Thank you so much for your review.
We’re so pleased to hear your grandson is absolutely loving the variety of sets he gets to build. That excitement of opening up a new set and getting started is exactly what Brick Borrow is all about!
We hope he continues to enjoy lots more brilliant builds with us!
Great concept and great customer service!
A great concept and a really good way to experience different Lego themes and sets without breaking the bank. Their customer service is excellent, with emails answered promptly (even at evenings and weekends) and issues resolved quickly and easily.
14 de julio de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you so much for your lovely review, Emma!
We’re so pleased to hear you think Brick Borrow is a great concept and that it’s helped you enjoy different LEGO themes and sets without the cost of buying them outright!
It’s also wonderful to hear your kind words about our customer service - they will be so pleased to hear this. We always try to respond as quickly as we can and make things as smooth and easy as possible whenever help is needed.
Thank you again for being part of Brick Borrow and for your recommendation!
The best idea for little Lego lovers!
Brick Borrow is just such a brilliant concept and idea!
With a young LEGO lover, the fact that we can borrow LEGO for her to build, enjoy and then not need to store is amazing! We take photos of the finished product and then add to a scrapbook so she can keep track of all the creations she’s made!
Just a brilliant idea and great value for money!
Thank you so much! 100% recommend Brick Borrow for anyone who loves Lego!
13 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Clare!
Thank you so much for your wonderful review!
We’re so pleased to hear you think Brick Borrow is such a brilliant concept and that it’s been a great fit for your young LEGO lover.
Taking photos of each finished build and adding them to a scrapbook is such a lovely idea and such a special way for her to remember all the creations she’s made.
We’re really happy to hear you’re finding the service great value for money too. Thank you again for your kind words and recommendation - it means so much to us.
Happy building!
The process has been easy and lots of…
The process has been easy and lots of fun. There are lots of sets to choose from, and while some of the ones we like may not currently be available, there are usually plenty of others that we can get instead. The customer service has been very fast and helpful.
13 de agosto de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you so much for your lovely review, Alex!
We’re so pleased to hear you’ve found the process easy, fun, and that you’re enjoying the choice of sets available.
We completely understand that some favourite sets may not always be available straight away, so it’s great to hear you’ve still found plenty of other builds to enjoy in the meantime.
Thank you as well for your kind words about our customer service. We’re always happy to help and really appreciate your support.
Thanks again for being part of Brick Borrow!
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