I bought a three year old Vauxhall Grandland from Bridgend in Kilmarnock and am fairly pleased with the car,however a few things left a bit of a bad taste.
I was promised all the things that were missing would be replaced, ie the inflation kit out of the boot and the car mats. On the day I picked the car up i found a £2 foam aerosol in the boot instead of the inflation kit and no mats. The salesman promised they would be delivered to my local garage and he would phone me to pick them up. Needless to say a month later they haven't appeared.
The main reason however for the poor review is I was promised a tank of fuel. The salesman actually drove to the petrol station to fill it while I was waiting.
When I got in the car to drive the 12 miles home the dashboard screen had been changed so the petrol guage wasnt ahowing and not knowing how to change it I didn't realise the car was less than three quarters full until I got home. The guage had been showing when I test drove the car a few days earlier. I filled the car after driving the 12 miles from the garage and it took £25. Its a pretty poor show after spending £15000 on a car and i wouldn't buy from them again.

The salesman, Liam Charlton, explained everything I needed to know about the vehicle and he handled all the paperwork correctly. One or two niggles with the vehicle but I am confident these will be put right

Very happy with the service and it was a great pleasure doing business with them

On first approach, was made very welcome, from Stewart and a young boy training, just let us look around at our leisure, anything we asked was made very clear without the normal salesman pitch, and explained everything clearly

I was very happy with the service.and was made feel at ease

Very helpful salesman who gave excellent customer setvice

Amazing staff

DANNY IS A FIRST CLASS SALESMAN FRIENDLY , CHATTY , AND KNOWS HIS CARS .SAIL WAS EFFORTLESS ; A PLEASURE TO DEAL WITH THIS COMPANY .

Salesman Andy Watson is a credit to your sales team no pressure and made the sale very smooth ,I will say though preparation of my new vehicle when I went to pick it up wasn’t the best .

Very dishonest. Full of empty promises

Brilliant friendly and professional service. All work that was asked by finance company to be done on car was done they even did the timing belt too. Jordan our sales rep was fantastic at keeping us up to date and didn’t even mind when I kept messaging him constantly as I was nervous as last car I bought from another dealership broke down within two weeks. He was so patient and understanding. Jordan even picked us up from train station when went to pick car up. Even when I phoned to say oil light was coming on intermittently and I had it checked and was told it was over filled Kevin in sales was no problem bring it in and we will get it sorted brilliant

MR G Gavin as always was most helpful in making my wife and I comfortable to explain our requirements and view a particular car which was the most suitable for our needs and explain the extended equipment contained in the car and gave us an acceptable offer as a trade in and purchase of our new vehicle, Also, thankfully, made all the necessary arrangements required for the exchange.

Delt with jordan hendry recently when buying a corsa. What a fantastic salesman. Gave us time to look round and wasnt pushy. He kept us updated when car would be ready and answered all our questions immediately. Jordan was always open and honest with his opinion so we always felt at ease. Made buying a new car a lot easier and stress free

Could not have found a better car. And many thanks to Peter McLaughlin for his first class service

Staff very polite and helpful

GREAT SERVICE REASONABLY PRICED AN ALL ROUND PLEASANT EXPERIENCE GOT TO THANK OUR VERY FRIENDLY AND EFFICIENT SALESMAN

The sales person new his cars and went above and beyond which was required

It’s ok, nice sales team.

Mykell the car salesman was very helpful and friendly. We didn't feel pressured in any way to make a purchase and we are very happy with our Ford Ranger