Bristolcameras Opiniones 

The are a wonderful company for all your photography needs. Bristol Cameras are also very affordable for camera accessories. They are marvellous at stocking those hard to find items for your camera, (such as a missing rubber eye-cup for my trusty Nikon).
I must also highly commend Bristol Cameras Mail order Team, I had to contact them to amend an error on my part, and they were very helpful and swapped over the item I needed without issue. 5 Stars, they should get should 10 Stars.

Ordered my goods, said “available to order” “genuine uk stock” i didnt realise these were different things, “available to order” seems to mean they can order it, not that its in stock.

Ordered saturday, rang wednesday, eventually got through and was told would be with me by end of the week, friday arrived was emailed that was being refunded as supplier had more demand than product.

Should have researched company more before ordering, luckily managed to get from amazon for slightly more on a next day.

Really helpful staff, I had an online order that was stagnant for a couple of days. I gave them a call and they offered me an alternative part, apologised they didn't have an arrival date for the item I had ordered. I liked the old school chat over the phone, then had my order arrive for me next day. Couldn't have been happier! I have bought quite a few things from here the prices are competitive with other retailers and they are happy to advise you on your potential purchases.

Had some problems with my bank, phone up the shop to get help to reorder, staff very helpful , never had any issues with staff very good and efficent with my order sent out within 24 hrs, have bought from them before mainly large format film , always the best price,always ready with advice they know their stuff!

I ordered a Paterson tank, was cheaper than amazon, ordering was simple and it was delivered in less than a week. Overall a great experience and would definitely use them again

I placed and order with Bristol Cameras for colour film, which I needed for a photographic trip starting in six days' time. When I explained the situation the people at Bristol Cameras very kindly despatched the film on the same day, to ensure it would reach me in time.

Great customer service. I purchased Pentax Papilio III 6.5x21 WR binoculars at a great price, and they were delivered within 48 hours. I'm very pleased with the binoculars. I would definitely use Bristol Cameras again.

I used Bristol Cameras regularly when living in Wiltshire and more so since moving to the Highlands. They always have great prices, affordable postage and quick delivery. They hold stock when others do not. They deliver to the Highlands without unnecessary high postage costs, unlike many other photographic suppliers.
I cannot highly recommended Bristol Cameras enough. They are 10/10, with a gold star. Just brilliant!

Great company - added a note to my order that it was needed for my daughter’s birthday and they were able to dispatch the next day. The item was delivered quickly and the item was great - box and item were both in perfect condition. Thank you!

Never had a problem with Bristol Cameras. I buy all my film from them and their prices are very competitive.

Bristol Cameras seems to be one of the few independents left that have a proper relationship with Ricoh Pentax and fully supports the system - not just big items but little things like focusing screens too which make a real difference. Stock is genuine UK not grey import, competitively priced, delivered on time every time and everything has been spot on. They are lovely to deal with should you need some advice too and communication is excellent.

I really appreciate Bristol Cameras supporting the Pentax system and hope it continues into the new D-MX era!

It was an online order and everything was dealt with satisfactorily.

ordered my husbands present, was a great price, is brill quality and the delivery was fast, with email updates about dispatch etc. also v well packed for protection and eco too.

They have the lowest price of the camera I have been looking for. Item delivered and I am very happy with my purchase. The only thing that I can say is that it took a couple of days before they have managed to give a tracking number. They do update you about the order that it has been dispatched via email but it took a couple of days before they have sent the tracking number so I got a bit worried. Other than that I am happy with the service.

Ordered a Canon interface cable on 30th July 2026 no further correspondence after ether invoice. Reached out multiple times via email no response. The cable still hasnt arrived or response and we are now in september. Terrible experience. Avoid!

I ordered a Canon ET-54B Lens Hood from Bristol Cameras for £8, plus £4.50 postage. The item was clearly advertised as “IN STOCK” when I placed the order.

My payment was taken and I received an order confirmation, but then nothing. No dispatch confirmation, no tracking information and no meaningful communication.

After several days, I called them. Their website does not appear to provide a customer service email address or contact form, only two telephone numbers, and getting through was not easy.

When I finally spoke to someone, I was told that although my order had been accepted, they could not actually find the item. I was given a very vague explanation that it may have been lost from stock or possibly stolen, and that they would try to obtain another one. There was no clear timeframe or guarantee that they could fulfil my order.

I initially agreed to wait another 2–3 days.

The following day, however, I checked their website again. The same product was still advertised as “IN STOCK”, but the price had suddenly increased from £8 to £14.50.

I called again and, after several attempts, eventually got through. I asked why my existing order had not been dispatched if the website stated that the item was in stock. The answer was again that they could not actually find it.

I questioned why they continued advertising the item as “IN STOCK” when they already knew they could not fulfil my order, particularly while increasing the price by £6.50. I was told that they did not believe this was illegal.

I cancelled my order. At this point, I simply had no confidence in the company.

I am also concerned that the website does not provide an email address for customer contact. This appears inconsistent with the requirements applicable to online traders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which require online sellers to provide an email address for customers.

More importantly, advertising an item as “IN STOCK” when the company has already acknowledged that it cannot locate or fulfil the item raises serious concerns under the UK rules on misleading commercial practices, including the Consumer Protection from Unfair Trading Regulations 2008.

The £8 price and the £4.50 postage are not the issue. The issue is the lack of transparency, poor communication, inaccurate stock information and the unexplained price increase while an existing order remained unfulfilled.

For a company describing itself as “UK's 1st Choice of Digital Cameras and Accessories”, this was a very disappointing experience.

I would not order from Bristol Cameras again.

03.09.2026, 16.38 - Reply to the reply from Bristolcameras:

Thank you for your response. However, there are still some important points that your reply does not address.

Firstly, it does not explain why your website does not provide an email address for customer contact, which is a separate issue from the fulfilment of my order.

More importantly, there is a clear contradiction regarding the stock. When I contacted you, the item was still advertised as “IN STOCK”, but at the increased price of £14.50. I was told by phone that the item could not be located and that the stock investigation was still ongoing.

You now state that the stock had been found yesterday and was due to be dispatched today. However, when I spoke to you today, I was told that the item was still being investigated and could not be located. These two accounts do not appear to be consistent.

I also note that the item is now once again advertised at the original £8 price. This does not change the fact that, while my existing £8 order remained unfulfilled, the product was advertised as in stock at £14.50.

My concern has never been the £8 itself. It is the lack of clear communication, the conflicting information regarding stock, and the price changing while an existing order remained unresolved.

I appreciate the refund, but these issues remain unexplained.

My order was dealt with efficiently and received in good time with everything in one parcel. Having phoned for advice I was given helpful suggestions which helped my choose the right products for my needs

Customer Service is excellent, the next day delivery was spot-on, the actual binoculars (Pentax Papilio 3) are beyond my expectations. I already own the Papilio 2 model (which are excellent), the upgrades on the version '3' are well worth the purchase. These are the best binoculars in my stable.

Order was dispatched and delivered quicky, and the price and selection were excellent. But the goods (4 bottles of darkroom chemicals) arrived in worst packaging I've seen in a long time. a re-used paper box with 3 pieces of tape holding it together, a couple of bits of (deflated) inflatable packing and a "lithium battery" sticker is hardly appropriate for 3 litres of mixed chemicals.

Not terribly impressed, but I got my goods, but I'll be getting my chemistry somewhere else.

Edit:
Seller has replied that they use only recycled boxes for packaging, this is a commendable practice, and worth encouraging, but there really ought to have been a bit more stuffing in the box, attention to detail matters when shipping chemicals. I'm pretty sure Royal mail feel the same.