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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Since moving into McArthur’s Yard apartments in 2024, it’s been one of the best rental experiences I’ve had. Andy Peters (Property Manager), has been fantastic—always friendly, approachable, and quick... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been working with Bristol Resident for over 10 years and as landlords we have found their service second to none. Any issues are dealt with quickly and efficiently by our contact Aimee who nev... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This lettings company are the best! They look after our property and our tenants in exemplary manner which means our tenants stay with us. But, should they decided to move out, I am certain new te... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team at TBRLC are 1st class and our property manager, Amy Garrod, has been outstanding. We have experienced many property managers over the years from other companies, and all were okay - however... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de inmuebles
  2. Compañía de administración de propiedades
  3. Agencia inmobiliaria

Escrito por la empresa

The Bristol Residential Letting Co is an independent letting agency that specialises in lettings and property management and deals exclusively with properties located in Bristol. Focusing purely on the Bristol rental market we are able to provide our tenants and landlords with an unparalleled level of local expertise. By choosing a local independent company with high street offices, our customers get to work with a team of professionals who are easily accessible, are able to make decisions quickly and who really care about the people and properties they look after. As members of the Association of Residential Letting Agents (ARLA) we are fully regulated, have client money protection and by being members of The Property Ombudsman can offer our customers complete piece of mind.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

683 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 2 semanas

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Valorada con 5 estrellas sobre 5

Bristol Residential is very efficient…

Bristol Residential is very efficient and professional. They are great and efficient to find me a tenant and their back office is fast and professional in preparing the agreement. I highly recommend them.

31 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thank you for taking the time to leave us a review. We’re glad to hear you’re happy with the level of service.
David Stanbury - Tenancy Manager

Valorada con 5 estrellas sobre 5

Excellent service all round from a really friendly team

The Bristol Residential Letting Company have been managing my property for me for over 5 years and I can’t speak highly enough of the service they provide. From initial marketing and interviewing tenants, through to overseeing maintenance and inspections, their service is excellent. My designated property manager, Gemma McLaughlin, consistently goes above and beyond. She gets back to me almost instantly with any email queries and was especially helpful recently when we needed to replace several kitchen units, which took a lot of coordination between delivery drivers and contractors.
I also feel that they provide an excellent service for my tenants. For example, on one occasion when the boiler broke down, they provided local gym passes for the tenants so that they could access a hot shower during the couple of days it took to get the boiler replaced.
I have no hesitation whatsoever in recommending this letting company. They make the whole property letting process completely effortless.

27 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and reliable Bristol letting agency ...

We have used the letting agency of Bristol Residential for many years and have been really pleased with the professional service provided by them. They have managed our apartment within the city with efficiency and friendliness, and we can always rely on them to find the right local and international tenants for us. Our personal manager, Andy, is always there when we need him, which is very reassuring.
,

20 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Dear Markham & Myra,

Many thanks for your kind words, it is really appreciated.

I am glad to hear you are moer than happy with the service you receive, long may it continue.

Best wishes,

Andy Peters
Senior Property Manager

Valorada con 5 estrellas sobre 5

Good letting agents

Amy from the Clifton office was very helpful throughout our tenancy and was punctual in sorting out any issues we had.

1 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thank you Cameron for your lovely review, good luck in your new home, wishing you all the best for the future. Kind regards Amy

Valorada con 5 estrellas sobre 5

Responsive and pleasant to work with!

I lived in one of their properties for three years and found them lovely to work with. My property manager, Andy Peters, would respond quickly to inquiries/maintenance requests and was communicative when needing anything from me. He made living here very easy and I'd recommend this letting company to anyone looking for a new place!

17 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Dear Brady,

Many thanks for you 5* review and kind words.

I am glad you enjoyed your time at The Iron Foundry and were more than happy with my management.

All the best in the future.

Andy Peters
Senior Property Manager

Valorada con 5 estrellas sobre 5

Excellent Management and Support

Since moving into McArthur’s Yard apartments in 2024, it’s been one of the best rental experiences I’ve had. Andy Peters (Property Manager), has been fantastic—always friendly, approachable, and quick to help whenever anything comes up. The whole place is really well managed, and any issues we’ve had have been sorted out quickly and smoothly. Really happy living here!

6 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Dear Paulo,

Many thanks for your review, it is really appreciated.

I am glad you enjoyed your rental experience at McArthur’s yard and found my management to be excellent.

All the best in your new home.

Andy Peters
Senior Property Manager

Valorada con 5 estrellas sobre 5

Very good property managers

I have worked with Bristol Residential for a number of years. Good company, well managed by the owners, and good reliable people and service. Very responsive.

17 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thank you for your lovely review Tino, Kind Regards Amy

Valorada con 5 estrellas sobre 5

Freya is fantastic

Freya has been fantastic throughout our tenancy. She’s always been friendly, professional and helpful. It’s really reassuring to have someone so approachable and proactive managing things, and we really appreciate all the help and support she’s provided since day one.

14 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thank you so much for your lovely review Michaela, it means a lot! Very happy to help 😊
Freya Reynolds - Property Manager

Valorada con 5 estrellas sobre 5

Brilliant property manager

Our flat was managed by Charlie L - he has been fantastic; responsive, accommodating and really helpful. We’re sorry to leave him behind!

13 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thanks for the lovely review Lizzie, best of luck in your new home
Regards
Charlie

Valorada con 5 estrellas sobre 5

Great service from TBRL and Charlie Locke in particular

I continue to be pleased with the service I receive from this company. Charlie Locke is always responsive and proactively makes suggestions for options when resolving a problem. The routine stuff he just gets on without even involving me where that's appropriate.

13 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Hi Tony,
Thanks for the review, great to hear you’re happy with everything.
Regards
Charlie

Valorada con 2 estrellas sobre 5

DO NOT rent your home with this company

This company is so helpful when you are searching for a home, and then is absolutely terrible once on contract. They leave items weeks to months unfixed and unfinished. The client is forced to do all follow-up individually with the contractors. It's curious what they are actually managing vs just accepting a paycheck from landlords. In addition their staff is rude and often unresponsive. This company is a scam.

10 de marzo de 2026
Opinión espontánea
Logotipo de The Bristol Residential Letting Co

Respuesta de The Bristol Residential Letting Co

We’re sorry to read that you feel this way about your experience.

Providing a professional and responsive service to both our tenants and landlords is very important to us, and it’s disappointing to hear when someone feels we have fallen short.

Property maintenance can sometimes involve third-party contractors and access arrangements, which unfortunately can lead to delays outside of our direct control. That said, we do actively manage repair requests and always aim to keep tenants informed throughout the process.

We also take feedback about communication very seriously, as our team works hard to provide a courteous and helpful service. The majority of our reviews reflect this, but we know there is always room to improve.

As we cannot identify your tenancy from this review, we would genuinely welcome the opportunity to look into the situation further.

Please contact me directly so we can review the issues you’ve raised and see how we can assist.

Kind Regards
Amy Sheppard
Branch Manager

Valorada con 5 estrellas sobre 5

Excellent client and tenant support.

Excellent client and tenant support.
We valued the work of the BRL team at all levels from admin and legal, property management and emergency responses.

10 de marzo de 2026
Opinión espontánea
Logotipo de The Bristol Residential Letting Co

Respuesta de The Bristol Residential Letting Co

Good afternoon Jan,

Thank you for taking the time to leave this review, we are glad to hear you are happy with all aspects of the service we provide!

Kind regards,
Joe

Valorada con 5 estrellas sobre 5

Reliable and friendly

We have used Bristol Residential Lettings for some years now and have always been extremely satisfied with the service especially from Greg at the Southville office who has been our contact for the past few years and has always been accommodating and resolved any issues we might have. He is prompt to reply to any requests and gets the job done.

9 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thanks Malcolm and Lorraine for your review. It is great to hear you are still happy with the service we provide.

Greg Mander
Senior Property Manager

Valorada con 5 estrellas sobre 5

Property Management by the Bristol Residential Letting Agency

Charlie Locke and his colleagues at the Bristol Residential Letting Agency have provided me with an excellent property management service over the last 6 years. With a very personable manner, Charlie is knowledgeable, provides all the information I need, is willing to offer his professional opinion, and is easy to communicate with. Whatever issue arises, he lets me know in a timely manner, is willing to have a conversation about possible solutions and promptly acts on decisions made. Charlie is similarly responsive to queries I raise.
Overall, I'm very happy with the friendly, approachable team and the service provided by the Bristol Residential Letting Agency and would recommend them to other landlords and prospective landlords in Bristol.

7 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Hi Annie,

Thanks for the lovely review, it’s a pleasure managing your property for you.

Regards
Charlie

Valorada con 5 estrellas sobre 5

Property in good hands

Our property manager, Phebe, has been very helpful in assuring the smooth management of our property. She communicates clearly and nothing is too much trouble. We wanted a mostly "hands off" service for the property and Phebe has been great with that.

3 de marzo de 2026
Opinión espontánea
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Respuesta de The Bristol Residential Letting Co

Thank you for the lovely review – I’m so pleased you’re happy with the service!
Phebe Young - Property Manager

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