Britishbathroomcompany Opiniones 

1208
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It’s been two weeks since my goods arrived, clearly were faulty items which I sent photos and reported immediately via email to their “customer service” which is supposedly to respond within 2 days. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The replacement plug for my stainless steel sink was sent out almost immediately after ordering it. It fits perfectly. I am very pleased, having had to fish out food potentially going down the waste... Ver más

Valorada con 5 estrellas sobre 5

I ordered taps for my bathroom basin sink and bath. The taps were excellent quality. The service from British Bathroom Company was super throughout. I accidentally ordered the wrong style and they... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fantastic service from start to finish! We couldn’t be happier with our new bathroom. The whole process was made so easy, and the service we received was brilliant from beginning to end.... Ver más

Información sobre la empresa

  1. Fontanero

Información proporcionada por diversas fuentes externas

We are a small family business based in Yorkshire and we provide Bathroom and Kitchen items at everyday Low Prices, our pricing is clear and our service is provided by real people giving the personal touch. We can provide bespoke quotations upon request.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 57% de las opiniones negativas

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3,6

Todas las opiniones

(1208)

236 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Recently purchased a Euroshowers Double…

Recently purchased a Euroshowers Double Corner Wire Basket to replace my previous one as the chrome had started to tarnish (after 6 years). Chose the British Bathroom Company as they less than half the price of other well known outlets. Item arrived well packaged within just a few days of ordering by DPD. Received regular updates by email throughout. Great customer service and wouldn't hesitate to order from them again.

21 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Placed an order with this company on…

Placed an order with this company on 4th August (15105). It didn't arrive within specified time, no update from the company. Cancelled the order on the 12th August, via their online system. No refund received. Contacted them via email on 20th August no response received. Tried on numerous occasions to telephone no one answers the phone. Now progressing with the bank. Definitely AVOID THIS COMPANY.

20 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Really happy with my order and the service received. I ordered a Scudo Muro High riser Basin Tap. The item was excellent quality and delivered quickly. I was kept informed of the progress of the order. Would use again.

22 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company has exceptional products…

This company has exceptional products and able to source unique items, ordered the Grohtherm SmartControl Concealed shower system with Rainshower SmartActive 310 in Brushed Cool Sunrise and its amazing! Thank you to Sam at British Bathroom company

15 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy and quick

Easy and quick, purchased a replacement toilet seat and cover for my toilet, came a few days later, well packaged and all in order!

Superb communication, kept me updated throughout. Very pleased.

26 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service

I accidentally purchased a silver KoGE 4-in-1 Swan Pull Out Spout Hot Water Tap instead of brushed brass. Sam kindly rectified the issue and changed it over with the minimum of fuss, arranging for the silver tap to be collected, free of charge. I can't recommend British Bathroom Company enough. Top team and excellent customer service!

4 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faster than the speed of light

It was easy to find the part I needed on the website and after placing my order the website automatically suggested fixings I might need as well. That was all great, but what was then brilliant was that the order arrived faster than the speed of light. I've not ordered from this company before but won't hesitate to do so again.

26 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Are they even there? No sign of human activity, no refund..

Placed an order for a product that was supposed to be available/in stock. After trying to call them to double check about my order I realised this isn't looking good as there was no option to get through to anyone and so I requested to cancel and refund.
Never received any human-written reply from them, just automated email informing about a refund that yet hasn't arrived (it is 25.08.2026 today!)

(Order #14483 (WEB14483) placed 21.07.2026, cancelled same day

21 de julio de 2026
Opinión espontánea
Logotipo de Britishbathroomcompany

Respuesta de Britishbathroomcompany

We’re sorry to see this review, but we do need to clarify a few points.

Since your order was placed, there have been at least four separate email responses from our team. You also contacted us regarding the availability of another item, and this enquiry was responded to as well.

We completely understand your frustration that the original item was unavailable and that you therefore chose to cancel the order. However, it is not accurate to suggest that there has been no human contact or response from us.

Your cancellation was processed, and we have also responded to your subsequent correspondence regarding the refund.

We are always happy to accept criticism where we have fallen short, but we would ask that reviews reflect the communication that has actually taken place.

Kind Regards

Sam

Valorada con 1 estrellas sobre 5

It’s a scam!

It’s a scam!! I haven’t received the product or my refund, and it has been almost two months. There is also no reliable way to contact them.

20 de julio de 2026
Opinión espontánea
Logotipo de Britishbathroomcompany

Respuesta de Britishbathroomcompany

Hi Marina,

We’re sorry to hear about your experience.

Please could you reply to our request for further information with your order number and details, so we can identify the order and get this resolved for you as quickly as possible.

Valorada con 5 estrellas sobre 5

Excellent experience

I was looking for an orange toilet seat to add a bit of excitement to our bathroom, and found what I wanted, a Euroshowers Orange Soft-Close Toilet Seat. Product information was clear, and delivery was prompt enough. I'm very happy with my purchase.

15 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bathroom toilet and towel holder by k-vit

After having our bathroom fitted we ordered the matching toilet and towel holder . We were very impressed with the delivery competative price with the products. Would certainly order from you again . Thank you.

22 de agosto de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent value

Ordered a wall mounted bathroom cabinet. After a little misunderstanding regards the courier, all was resolved quickly after a short email. It then arrived at the promised time, delivered with care and at a decent price compared to other outlets. We will certainly consider strongly should we require any further purchases in the ranges they provide.

20 de agosto de 2026
Opinión espontánea

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