Britishbathroomcompany Opiniones 

Respuesta de Britishbathroomcompany

14 may 2026

We sincerely apologise for the delays and frustration caused with this order.

The cistern was delivered as advised, however unfortunately there was then a further issue affecting the bath set which delayed the remaining items beyond the originally expected timeframe. We fully appreciate the impact this has had on your work schedule and understand your frustration.

We would however respectfully disagree with the suggestion that delivery times were intentionally misrepresented. The information provided was based on the latest updates available to us at the time, although unfortunately the situation then changed due to further stock allocation issues.

We believe someone from our team has now been in contact with you directly to explain the situation and work towards a resolution, including compensation towards the inconvenience caused.

We sincerely apologise again that the experience fell below the standard both yourself and ourselves would have expected.

Respuesta de Britishbathroomcompany

13 may 2026

We fully accept that the service provided regarding the delivery timeframe on this order has fallen short of the standard we aim to provide and we sincerely apologise for the delays caused.

However, we do strongly disagree with the suggestion that emails and calls are simply ignored. The latest email received from yourself today at 10:44am was responded to within approximately one hour with an explanation regarding the delay to the order.

That said, we completely accept that you should not have needed to chase the order in the first place and understand the frustration this has caused, particularly where it has impacted your own business and customer arrangements. Unfortunately on this occasion the order has not progressed as smoothly as either yourself or ourselves would have expected.

We appreciate the feedback and apologise again for the inconvenience caused.

Respuesta de Britishbathroomcompany

13 may 2026

Hey,

Thanks for the feedback.
We fully appreciate the frustration caused where an order has gone beyond the estimated delivery timeframe and we apologise for the delays experienced.

However, we would politely disagree with the suggestion that communication has been “zero”. All emails sent to ourselves receive an automatic acknowledgement advising that responses will be provided within 48 hours, which we consistently work to maintain.

Spring is by far our busiest period of the year and, as a small team, our phone lines can become extremely busy throughout the day. Unfortunately, if all members of staff are already assisting customers on calls, you may struggle to get through at certain times.

We would genuinely like the opportunity to resolve this for you, however at present this is unfortunately a nameless review with no order details attached, making it very difficult for us to investigate or assist further.

Please either update the review with your order details or contact us directly so we can look into this properly and provide a resolution.

Respuesta de Britishbathroomcompany

11 may 2026

We are genuinely sorry to hear about your experience and appreciate you taking the time to leave feedback.

Firstly, we apologise for the delays experienced with the original delivery, and then again with the condition the item arrived in. This is certainly not the level of service we aim to provide.

Having reviewed the matter today, the delay with the refund was unfortunately caused by our system showing the item as pending return back to us. As we have now confirmed the damaged trim is to be disposed of rather than returned, the refund has been processed in full today.

We also apologise that communication was not as prompt as it should have been throughout the process. Whilst we appreciate your frustration, we would like to reassure customers that this was an administrative issue rather than any intention to withhold funds.

Thank you again for bringing this to our attention and we are sorry we let you down on this occasion.

Respuesta de Britishbathroomcompany

9 may 2026

Hi,

We are sorry to hear you were disappointed with your experience.

Whilst we fully accept there was a delay with your order, we do feel your comments regarding there being “no apology” on the call may be somewhat unfair, as our team do always aim to apologise and assist where delays or issues arise.

We are pleased however that once the matter was brought to our attention, the order was immediately upgraded and dispatched on a next day service to resolve the issue as quickly as possible.

As a gesture of goodwill, we have also refunded your £5.99 delivery charge.

We apologise again for the inconvenience caused and appreciate your feedback.

Respuesta de Britishbathroomcompany

9 may 2026

Hi,

Firstly, we are very sorry for the experience you had with your order.

You are quite right — “it was only a toilet seat”, which probably makes it even more frustrating that it took so long and required multiple follow-ups to get resolved properly. Whilst issues can unfortunately arise from time to time with stock and dispatching, that is certainly no excuse for us getting it wrong on both the initial delivery and the replacement process.

We do appreciate you raising the issue with us, as feedback like this genuinely helps us identify where things have gone wrong and improve processes to help prevent the same situation happening for other customers in future.

We apologise again for the inconvenience caused and appreciate your patience throughout.

Respuesta de Britishbathroomcompany

7 may 2026

We sincerely apologize for the frustration and inconvenience you experienced with your order and refund process. This is not the level of service we aim to provide, and we completely understand your disappointment after having to follow up multiple times without clear communication.

We regret the delays surrounding the cancellation and refund, and we’re sorry that you felt forced to escalate the matter further in order to receive assistance. Your feedback has been shared internally so we can review what went wrong and improve both our response times and customer support processes moving forward.

We appreciate you bringing this to our attention and again apologize for the overall experience.

Respuesta de Britishbathroomcompany

5 may 2026

Thank you for your feedback, and we’re very sorry to hear about your experience.

This certainly doesn’t reflect the level of service we aim to provide, particularly with the delays, delivery issues, and the lack of follow-up regarding the partial refund.

We would very much like to investigate this further and get things resolved for you. Unfortunately, we’re unable to locate an order under the name provided, so we’d really appreciate it if you could contact us directly with your order details. This will allow us to look into exactly what went wrong and ensure the matter is properly addressed.

Please get in touch with our customer service team at your convenience

Respuesta de Britishbathroomcompany

5 may 2026

Thank you for your feedback, and we’re sorry to hear about your experience.

We completely understand your frustration with the delay and the need to chase for an update. This isn’t the level of service we aim to provide, and we apologise that you were left feeling this way.

While we would expect that an apology was given during your call, it’s clear that this wasn’t conveyed in a way that reassured you, and for that we’re very sorry. We’ll take this on board to ensure our communication is clearer and more proactive going forward.

Thank you again for your feedback, it’s appreciated and helps us improve.