BritishMadeInteriors Opiniones 309

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Ordered some curtains that also offered a free cushion in the same material. Curtains delivered and are good but even after 2 phone calls and an email from Danny stating he would personally resolve... Ver más

Valorada con 5 estrellas sobre 5

Beautiful curtains, well made and fit perfectly. Are not as quick as people like Blinds Direct but the material is lovely and the workmanship excellent. Could be more proactive about letting you know... Ver más

Valorada con 5 estrellas sobre 5

A rare find! Excellent website - very easy to use and comprehensive. Helpful, enthusiastic, knowledgeable people. First class quality product and all UK made, at sensible prices. I had a small pro... Ver más

Valorada con 5 estrellas sobre 5

An absolute pleasure to find this company. I wanted to order two cushions to match curtains recently bought from elsewhere. I only wish I knew about this company beforehand! Excellent in every wa... Ver más

Información sobre la empresa

  1. Fabricante y proveedor de cortinas
  2. Tienda de persianas

Información proporcionada por diversas fuentes externas

Made to Measure Curtains and Roman Blinds


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

309 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

I'm so glad I found this company

I'm so glad I found this company! The curtains I bought from them last year are beautiful and very well made. I've just ordered some more and needed to clarify something over the phone - Anna was so pleasant and helpful.

26 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Couldn't be happier!!!

Couldn't be happier with my purchase and the customer service!! The team were happy to walk me through everything I needed and even made a few cushions in custom sizes that weren't available on the website. Speedy responses to emails and quick to arrange calls to answer all of my questions. Would definitely buy from them again!

1 de junio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Unreliable measurements, shaky customer service

Okay, took a long time to sort out. Would have been nice to get some instructions for hanging up pencil pleat curtains. I only got a link to a Dunelm video after weeks with customer service.

We ordered a single curtain of 100cm width, and a pair for total pole track width of 288cm. What we received instead was one curtain of 260cm with and 2x 262 cm width. Even with their instructions on pleating the curtains, I am not clear on why all curtains have the same standard width.

Customer service initially replies pretty fast, with Jules promising to look into this and get back to us with a solution the next day. Of course we don't hear from them, when I reach out, I am told all curtains are sold in standard width of 137cm and I have been given double width - this is just the nearest approximation and all made to measure services would do this. I asked why then customers are asked to put measurements in cm and are not told anywhere on the website, that the "made to measure" curtains are in fact standardised width. I get this incomprehensible reply:
"Hi it works where it gives you the nearest width to your requirement and if you want fuller it sometimes offers a premium option also but again with the fabric being 137cms its not a exact science and that would be the same with any company so your larger pair of curtains are just under double fullness but I can understand the smaller one might be quite full I can look at makling this one not as full shall I leave you to have a think as we close at five and I need to leave but will be back in Monday and we can speak then best wishes Jules"

I found it quite annoying that I kept being told they would get back in touch but then only did after an initial one star review. But then management did keep reaching out.

14 de abril de 2023
Opinión espontánea
Logotipo de BritishMadeInteriors

Respuesta de BritishMadeInteriors

Hello Greta,

I am sorry to see your review is still unchanged on Trustpilot.

Following your complaint we spoke over the phone and I explained that the curtains you had ordered were pencil pleat curtains and so quoted and supplied by widths of fabric.

All made to measure curtains are quoted and manufactured based on widths of fabrics and whole widths have to be used in curtains due to how the designs are printed, the two sizes you ordered both fell with the same width bracket and so each curtain was supplied.

On our curtain ordering page, the numbers of widths are displayed under the price and this is exactly what you will get if placing the order.

I hope you will take the time to update your review or to get back in touch with us if anything else is unsatisfactory.

Many thanks,

Chris

Valorada con 5 estrellas sobre 5

First class service, highly recommended.

I am absolutely delighted with my beautiful curtains and cushions. British Made Interiors provides a first class service and a quality, well-made product, delivered on time (a day early in my case!). Staff are a joy to deal with - knowledgeable, friendly and helpful and respond quickly to emails and phone calls. Highly recommend this company.

16 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy customer

Ordering a easy, the curtains arrived on time.
I am really pleased with the finished product - the complimentary cushion is s nice touch.
I would definitely order from British made interiors again.

13 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely delighted with the service…

Absolutely delighted with the service from this company. They have a fantastic range of products to choose from and go the extra mile on live chat to help with choice and any technical questions. The made to measure curtains were delivered on time and carefully packaged. We are really pleased with the quality of work and the gorgeous material. Highly recommended. Will definitely use this company again.

11 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you again

Thank you again! Despite all odds - Christmas time, the manufacturer initially sending faulty fabric etc - British made interiors pulled out the stops and delivered our blinds in time. Super impressed, super happy and super relieved that all the boom and gloom in the media about the economy isn't true where British Made Interiors are concerned!

9 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A rare find!

A rare find! Excellent website - very easy to use and comprehensive. Helpful, enthusiastic, knowledgeable people. First class quality product and all UK made, at sensible prices. I had a small problem with a broken clip on one of three roman blinds (my error), but a short call produced replacement parts next day. Pleasure dealing with this company.

6 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous Quality Curtains

I can confirm the reviews are correct about this company they deserve five stars. I ordered a set of blackout curtains for a big bay window, they arrived and I am thrilled with them they are a very well made quality pair of curtains. I have just received my second order of eyelet curtains and again they are brilliant. Really happy with our purchase, customer service was always very helpful with a speedy response by phone and email. Delivery service also very good. I'd always order from them in the future and reccomend to others. Thanks again

4 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service is the best

Customer service is the best! We bought 3 sets of Roman blinds, through no fault of their own there was a slight issue with 2 of them. The team sorted it out without any issue at all and went above and beyond expectations. We love the blinds and the team are just great to deal with. We will be ordering 2 sets of curtains next knowing we are in great hands. Thank you!

19 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful curtains

This company made me the most beautiful set of curtains. Very well finished. They were also good at communicating and providing advice. I’d highly recommend them

19 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience again !

Just installed my third order of Roman blinds from this company and yet again received outstanding service at every step, along with perfect fit and beautifully made blinds . Would thoroughly recommend them.

5 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant Company

Outstanding service and top quality curtains. There was a small issue with one of our curtains, but Chris gave us his personnal attention until resolved. It's very unusual to find a company with such great customer service. Highly recommended.

19 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Worth the wait

Although it is 3 months since I bought my curtains I’ve only just hung them after redecoration. It was worth the wait beautiful fabric and extremely well made they look fabulous. I shall enjoy them.

17 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was delighted with my order

I was delighted with my order. The blinds are first class and well packaged for delivery. The order process on your website was easy to use and felt assured on how my order was being processed as I was able to check on the progress. Delivery was efficient and fast from time of order (approx 4-5 weeks). I would have no hesitation in getting any future orders from yourselves or recommending British Made Interiors to others.

3 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Curtains!

We have now ordered 4 pairs of cutains from British Made Interiors, and are really pleased with all of them. Great prices, well made and a wide range of well know fabric brands. I'm sure we'll be ordering some more soon!

2 de agosto de 2022
Opinión espontánea

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