Broadway Candy Opiniones 

161
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordering was super easy. Value for money too with bulk orders With minimum delivery charge I received my parcel the next day. The product itself was very good. I ordered the original South African Mac... Ver más

Valorada con 5 estrellas sobre 5

Arrived within 48 hours of order. Very good service. Drizzilliious rice cakes are amazing. Birthday cake is my favorite, then cinnamon, then store's bites. These are family favourite which I have... Ver más

Valorada con 5 estrellas sobre 5

My order arrived on time and was safely and securely packaged. I haven't opened them all, but what I have are delicious. The flavours are exactly what they say on the tin, and they are good value fo... Ver más

Valorada con 4 estrellas sobre 5

I ordered from Broadway Candy in spite of the poor Trustpilot reviews because it was the only place I could find a product. As it turned out, my order was shipped in a timely fashion but the package... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de golosinas

Escrito por la empresa

Broadway Candy offers a wide range of snacks and confectionery, imported from countries all over the world including America, Australia and South Africa. Visit our online store to find a mix of popular, in-demand brands, such as Reese's, Jolly Rancher, Coffee Mate and more, as well as some hidden gems you don't yet realise you can't live without!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 60% de las opiniones negativas

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4,3

Todas las opiniones

(161)

83 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Having used Broadway Candy a good few…

Having used Broadway Candy a good few times I have really nothing negative to say only positive, recently had to contact them about an order problem (not their fault) and they were right on it no arguments, no quibbles😉
Selection, prices, delivery, customer service is all good and will continue ordering from them
Thank you Broadway Candy

24 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stale Food and Expired Dates

Second time purchasing from this company, this time though the crackers I purchased were out of date by a month, nothing on their website mentioned this or I wouldn't have bought them. Have tried emailing them numerous times and no response. Won't be recommending them to friends or family and certainly won't be buying from them again.

8 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Will not reply

Have tries to contact firm with numerous emails and phone calls order I recieved short 32 bottles huel ready to drink no reply

5 de mayo de 2025
Opinión espontánea
Logotipo de Broadway Candy

Respuesta de Broadway Candy

Hi Michael, the last communication we received from you was on 7 April requesting a cancellation of your Huel subscription. Having scoured our inbox, no other emails have been received from you since then.

Valorada con 1 estrellas sobre 5

Product Expired By 6 Months!

First and last time I’ll order from this company.Sent me an item that was over 6 months past the expiry date.Judging by the other 1 Star reviews,they either don’t check the dates,or send it anyway hoping you won’t notice.

3 de mayo de 2025
Opinión espontánea
Logotipo de Broadway Candy

Respuesta de Broadway Candy

Hi there please could you send us your order number so we can investigate this matter for you?

Valorada con 2 estrellas sobre 5

Expiry date problem

I recently ordered as part of a larger order some very nearly expired pretzel pieces, they were advertised as expiring on the 03/04/25 ( I've had expired pretzels before and knew what I was doing ) at a discount price.
I ordered them on the 2/4/25 and received them on the 4/4/25 so good service , however the pretzels were dated expiring 15/3/25 so not the date stated but nearly 3 weeks earlier !
I complained to the company who insisted that they had correctly advertised the expiry date which according to my receipt they had not .
This went back and forth for around a dozen emails as they didn't seem to grasp the problem.
At one point I was offered a 50%refund on my order and at another I received a prepaid return form when all I wanted was the right dated items ...
I have since been promised a refund for the pretzels but no replacement .
As said before It's taken over a dozen emails to arrive at this point which could have been avoided if the correct items had been sent originally.
Customer service seems in my opinion rather haphazard and hard to deal with.

4 de abril de 2025
Opinión espontánea
Logotipo de Broadway Candy

Respuesta de Broadway Candy

Hi Mike, I'm so sorry to read about your experience. I see that you have been refunded for the incorrectly dated pretzels. Thank you for bringing your concern to our attention, we will strive to ensure that nothing like this happens again.

Valorada con 5 estrellas sobre 5

Ordered my son a American candy box for…

Ordered my son a American candy box for his birthday. Items was packed really well and good selection and quite a lot of it for the reasonable price 😀 will be definitely ordering again 😀 fast delivery too

11 de marzo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not what I expected

The box was great but the box was so small and it doesn’t show what’s on the website. But still great candy.

11 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid! They won't refund missing orders!

I made an order with Broadway Candy through their TikTok shop. I never recieved the items. I was given tracking information that showed the items were delivered to someone else with a photo of a front door that is not mine.

I requested a refund & explained that I had not received my items which was declined immediately. I tried this once more for it to be declined again.

So Broadway Candy think it's ok for me to lose the money and the items? Very poor customer service. If you read the reviews below mine I'm not the only one that's had issues.

I eventually got my money back through the bank. So beware of Broadway Candy once they send the items they do not care where it ends up or who loses out.

8 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time buyer……very impressed x

This is the first time ordering from here, and I have to say I’m VERY impressed. I ordered on Weds (late afternoon) and the products were delivered before lunch the very next day! I have been looking for reasonably priced Jolly Ranchers for years, and the price of them from here is amazing! I will certainly be back. From a very happy customer, currently stuffing my face with Cherry Hershey Kisses 😋

6 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Thank you very much for my order. My items arrived within 1 day !!!!. This was my first time ordering from here, I recommend this place

5 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t send order and didn’t reply to my…

Don’t send order and didn’t reply to my emails
I’ll remove this one u hear a replie

13 de diciembre de 2024
Opinión espontánea
Logotipo de Broadway Candy

Respuesta de Broadway Candy

Hi Lisa, having looked through our email inbox, I can see that you received a reply from us on 30 December at 13h54 with a proof of delivery image attached, and a follow up email reply on 9 January 2025 at 12h06. I'm sorry that you feel your experience was a negative one but it appears that your order was delivered and we did respond to your emails.

Valorada con 1 estrellas sobre 5

Short dated condiments beware

They sell short dated condiments without informing you that you're being short changed and will expire before you consume them. You would normally expect a year if purchasing soya sauce from a surpermarket but Broadway's policy is to only inform customers of the short expiry date if it's less than a month.

I purchased 200 sachets of gluten free soya sauce for a few trips to South East Asia over the next year. They arrived, and expire in 3 months. I have bought sriratcha and sweet chilli sauce from other suppliers and they don't expire until 2026.

I contacted Broadway as it's unrealistic to use two sachets a day, before they expire, particularly when I bought them with the intention to use throughout the year. They replied about their month policy. This would mean that I would only be made aware that i was buying short dated stock at the point I would need to consume 7 sachets a day! They will only refund me if I pay the cost of postage for the return. Therefore, not able to return them as I will be further left out of pocket by paying the postage for both receiving and returning the goods that weren't fit for purpose at no fault of my own.

Looking at other reviews mentioning receiving short dated stock I can only presume that they purchase bin price stock from wholesalers and then sell on what is sub standard stock. It's deceitful to sell usually long life goods, with a short expiry date, whilst failing to inform customers of this prior to purchase.

10 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

great service

great service - quick delivery service and great quality products and for the price they are giving it for.

8 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company is fantastic

This company is fantastic , lovely products good value and great customer service , they sent my order with Evri but they lost it,broadway candy replaced the goods straight away no quibble what wonderful customer service

7 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Used Broadway Candy for the first time, and very pleased I did. Order was processed quickly and delivered timely. No faults or issues.

30 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a few items

Ordered a few items, 2 chocolate bars had 2 weeks date on, cereal had 3 weeks date on and the box of chocolates I've bought as a Xmas present have 31 dec 24 best before. Won't be ordering again

13 de octubre de 2024
Opinión espontánea

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