Bunnings Opiniones 

bought a few things online from bunnings it came up pick up order. I rang bunnings and the guy said no worries we can change that and they delivered my order the next day❤️❤️❤️Also the guy explained they didn't have some of my order and could the balcatta store deliver rest of my order when it comes in,I said no worries. wow talk about fast delivery came the day after love the bunnings team excellent polite customer service didn't even ask me for any delivery fee I did spend 583.00dollars. so happy they delivered both orders in 2 days great team malaga and balcatta great communication guys. 🥰❤️❤️❤️

I ordered a Ryobi Brad nailer to be delivered. I never received the nailer and after 10 days phoned the bunnings store where the tool was ordered from and found bunnings to be understanding and offered to send another one, I needed the nailer in a hurry so asked for a refund which they done straight away. I then went to bunnings and purchased another one. I thank Bunnings for the great service. As for the one they sent I have no idea.

I want to say a huge Thankyou to Paul in the Tools Dept, he made my day! He was so helpful, knowledgeable and kind. I can’t thank him enough for his fantastic customer service and kindness.

Recently brought a jumbuck barby.what a joke.grill plate missing.return next day. They didn't believe me wanted photos and receipt to prove it was missing. Then 3rd return take barby back .wheel it through the store and prove no grill.they replace it and I get home and set it up and drip tray missing.very rude and not helpful.

Hi, I have visited our local store a few times! Order date 03/06/2026 special order or not its been 4 months and 13 days? Time to dispute the order due to goods not received one would think? Bunnings was paid and im still awaiting an order? Poor form and very unaustralian

Today I was at Bunning to purchase some pool items and a 9kg swap and go bottle in the car. I saw that Bunnings sells gas as well. So I asked 2 different staffs for price match with BCF that has specials going on and the price for the same product is $24.00. The price at Bunnings is $34.00 to swap. None of the two staffs bothered to call BCF but just said they will not match the price.
Research your product price before you purchase from Bunnings, they not the cheapest and will not price match as they claim. I have found this on few occasions.

I went to the Edwardstown SA store and was very disappointed with their rat pest control product offering. NO rat bait blocks or rat kill pellets; just useless mouse control stuff. A very limited & poor quality offering.

I ordered tool storage for the garage online and paid on full. Receipt stated it would be delivered between 9 and 11 October and so eone would be in touch shortly.
By 12 October, not a peep from the Alexandria warehouse (I have never shipped there on store) but they were apparently looking after it. I rang the store on 12 October, spoke to a staff member who didn't know when it would be delivered, so I cancelled it.no communications, no customer service. She agreed to cancel it and said I would get the refund within 2-5 days direct to the card I used to pay for it.
No further communication or customer service until 8 pm 14 October where Bunnings is advising me that it will be delivered 15 October. No explanation as to why the refund hasn't been processed and why the request for cancellation was ignored. I finally have the name of the team member responsible for the poor service and a phone number.
All messages, including the receipt, are all DoNotReply.
Appalling customer service. No communication and ignoring me when I cancelled it.
Do better Bunnings Alexandria.

Recently visited Bunnings Parafield SA to look at outside garden chairs. I was shocked at the amount of bird poo on nearly all of the garden settings let alone what appeared to be fertilizer odour. Some of the nearby shelves were mostly empty and in disarray. Very disappointed.

Staff service great in general. Occasionally one member gives wrong location for a product but they always try their best in my experience. Help provided to me today by staff without asking to loading 20 kg bags of cement mix into my car was much appreciated as I am 85.

My 36V Ryobi battery was getting old and tired being made in the 32 week of 2024 so I decided to buy a new tool and battery priced at $600, the battery being $250 of that cost.
Upon opening the new package I find the new battery stamped at 23rd week of 2023, it's already out of its 3 years warranty.

Ordered a product via Marketplace and 10 days later the product has still not ven shipped.

We went into the Maroochydore store to swap a gas bottle. The service was great, the young lady at the entry helped us straight away. She called for assistance, the guy walked in, in than 2 minutes. I think his name was Aaron, but not sure. He was really helpful, and even shook my hand when leaving. Staff make bunnings easy and these two young people made it exactly that, so thankyou.

1. When you ring you cant talk to someone about a product straight away when you have a few small questions to ask. They just take name and number.
2. Noone returns your call for a minimum of a week or not at all. Too bad if you need something urgently.
Clearly they don't want your sales.
3. Even when you use the AI chat. You receive a txt about that concern and there again no one gets back for 4 or 5 days.
It's no excuse that there is extra demand then normal as that will always be the case. Clearly more staff is needed. As bunnings are losing lots of business. AI isn't even helpful.
The expectation is that they could at least ring back the same day. So a decision can be made accordingly.

Hi there,
I have just moved to Sydney from Newcastle and I frequent Bunnings regularly at Gladesville..
This week at Gladesville Bunnings, once again, I was extremely impressed with the outstanding service from the young team that are obviously being mentored by the legendary “ANDY”, the magnificent chap from Tiawan…
Travis the young gentleman who looks like Edward from twilight gave me the most fantastic service I’ve ever had from a young man in his early 20’s, then there was Brian, …over in the trade department, “On his first day, who was a wealth if knowledge and gave me some great ideas about what lengths of wood I would need to build some shelving, he was brilliant!!!!!
Last but not least is “paddy, who resembles “HARRY STYLES” out of “One direction” who also cut all my plywood to size with professionalism and wonderful customer service…
Being an ex McDonalds manager, and having trained hundreds of teenagers of my lifetime, I must give credit to whoever is picking these young, vibrant “switched on” charismatic employees, they are such great friendly workers that always give 100% service every time anyone comes to spend thier money in your store..
These young people are the face of your Bunnings brand, and seriously…
…they are doing an amazing job..
Cheers
Jason Fletcher

Went to Bunnings Sunshine to buy a toolbox and trolley set but the staff had no interest in assisting me. They rolled their eyes and disappeared when I needed help. I waited 20 minutes for someone to come so I walked out and told them I was going to Supercheap across the road. Supercheap had plenty of staff, who were happy to help. I got better value for money from Supercheap as well. Bad luck Bunnings, you have lost my custom FOR LIFE. I remember a time when if someone came in willing to spend $800 staff used to jump at you. One star is too good, it should be zero stars.

Devious overpriced crap. A pair of small hinges $13. Went to the $2 shop and the same size hinges were $2.50.

A RIP OFF CON STORE.

My wife has a bad back and needs to sit down at times. There are no seats anymore in the greenfields store. The explanation is that the benchs are a trip hazard!! No consideration for the many people who may need to rest. Not good Bunnings! And what about all the trip hazards with stock in the isles?

I went to the little Cafe to get coffee and the young girl Jade took the first coffee order and then I wanted a coffee with skin milk and Jade snapped at me and said that we don't have any. I asked if they had any other light milk and Jade snapped again and said that they didn't. Jade was very very rude to me. Not good Bunnings.

I've been shopping at Bunnings for years and defending it against the naysayers who predicted they would destroy their opposition first, then the prices would increase and the service deteriorate. Well! Here we are years later and little opposition. It seems my experience lately is much the same as many others. Hard to find product (even when the website suggests it is there). Have we noticed how staff (once happy to serve) are now ducking for cover and taking phone calls to look preoccupied as you approach them with a question. I have been nicely surprised by the odd staff member that is willing and knowledgeable when approached, but this would be an anomaly these days. You can determine a lot about the management of a business by the response you get as a customer from the staff. In the distant past, we as customers were sure to get a friendly smile and a helpful directive; now we have to be content with a confused walk about the aisles in the hope the website is accurate regarding stock available. Maybe one day another hardware chain will venture into this land with the same vision as Bunnings did some years ago and give them the opposition that will force them to rethink better service to a frustrated public.