We bought an oven from Appliances Direct and paid the extra for them to install. At no stage during the ordering process was there any opportunity to find or request a delivery date. When we tried to... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
First purchase from the company, everything was as advertised, delivered next day, product brand new unopened. Even got a call to check on delivery and if all as expected, and offering insurance for t... Ver más
La empresa ha respondido
Ordered a reconditioned iPhone because it was at least £200 cheaper than buying one new in any other store. I am delighted with the item, it is as good as new. Delivery was very fast – next day and co... Ver más
La empresa ha respondido
This is the second laptop we have bought from you in the last few months (and previous purchases some years ago). I had bought myself a Dell; this was an HP for my wife (Dells reminded her too much of... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Información de contacto
Neptune Way, HD2 1UA, Huddersfield, Reino Unido
- www.buyitdirect.co.uk
4,1
Muy bueno
14 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I haven't received my product (fridge…
I haven't received my product (fridge and freezer) and haven't been given updates on when they plan to deliver
2 de julio de 2026
Respuesta de Buy It Direct
Hi D A Steel,
Thank you for your review.
Please accept our sincere apologies for the delay in delivering your fridge freezer and the lack of updates regarding your order. We understand how frustrating this might have been.
We did speak to you regarding this and arranged for a replacement order to be delivered on 06/07.
We appreciate you taking the time to share your feedback, and it will be reviewed internally to help improve our delivery service and communication.
Kind Regards,
Dyann
DPD Delivery was very bad
DPD Delivery was very bad.
Driver blatantly lied that he attempted delivery
2 de julio de 2026
Respuesta de Buy It Direct
Hi,
Thank you for your review.
Please accept our sincere apologies for the poor delivery experience. We understand how frustrating this might have been.
Tracking shows that your order was delivered today.
We appreciate you taking the time to share your feedback, and your comments will be reviewed internally and passed to the relevant team to help improve our delivery service.
Kind Regards,
Dyann
Kind Regards,
DYann
Easy and speedy
Our existing washer of 16 years started showing errors, and in my experience these were due to motherboard disintegration. Rather than getting unknown service engineers to mull over the problem scratch theirs heads and therefore run up call-out fees, we decided to go new. We had had a tumble dryer through the same system last year so we were expecting something similar. It was even better. We ordered the washer and included the full installation, removal of the old washer and taking away of the rubbish. It was available for delivery 3 days later just after the weekend. We had 2 confirmation emails in the meantime and the guys arrived at 8.30am on the day and were gone by 9.00am. Brilliant. Everything working and the washing hadn't even built up.
1 de julio de 2026
Respuesta de Buy It Direct
Dear Customer,
Thank you for sharing your experience with us! We are delighted to hear that you had a seamless and efficient service when purchasing your new washer from us. It's great to know that the installation process, including the removal of the old washer and rubbish, was hassle-free and completed promptly by our team.
If you ever need any more household appliances, we recommend visiting Laptops Direct for a wide range of options to suit your needs.
Best regards,
Lee
Very helpful on the phone all queries I…
Very helpful on the phone all queries I had resolved very quickly. No hesitation should I wish to use them again as l know it will go swimmingly.
29 de junio de 2026
Respuesta de Buy It Direct
Hello,
We are delighted to hear that you had a positive experience with resolving your queries quickly over the phone. We are thrilled that you are considering using our services again with confidence. If you ever need assistance in the future, we recommend visiting Laptops Direct for a wide range of laptop options.
Best regards,
Ivy
all went well no issues
9 de mayo de 2026
Respuesta de Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that everything went smoothly for you. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Take care!
Lee
I bought a fridge freezer that cost…
I bought a fridge freezer that cost over £600. It lasted 14 months then they did everything possible to refuse repair under the 2015 consumer rights act. Avoid as most reviews on other sites only rate them less than 2/5.
30 de junio de 2026
Opinión espontánea
Respuesta de Buy It Direct
Hi Jo,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Useless Company
Bought myself a new phone, paid for next day delivery, waited and waited for a dispatched email and an out for delivery email and i got nothing. Rang customer service and asked where it was me they said it was out of stock, i never got a notification or anything to say that it was out of stock and was left completely unaware of this. I am very disappointed, i didn’t get offered my £10 back for next day delivery and didn’t get an apology.
Terrible won’t be using them again.
24 de junio de 2026
Respuesta de Buy It Direct
Hi,
Thank you for your review.
Please accept our sincere apologies for the delay with your order and the lack of communication regarding your phone being out of stock. We understand how frustrating this might have been.
Tracking shows that your order was delivered on 26/06. We refunded the delivery fee today as an apology. The funds will clear in your account within 3-5 working days of it being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
They sent the wrong instructions
They sent the wrong instructions, then sent an email which would't open, got there in the end by watching a utube video.
26 de junio de 2026
Respuesta de Buy It Direct
Dear Customer,
We are sorry to hear about the inconvenience you experienced with the instructions and email. We're glad to hear that you were resourceful and found a solution by watching a YouTube video.
If you ever need assistance in the future, we recommend visiting Laptops Direct (laptopsdirect.co.uk) for a wide range of laptops and tech products.
Best regards,
Lee
Respuesta de Buy It Direct
Thank you for your positive feedback! We're delighted to hear that you are happy with the item you purchased, the reasonable price, and the fast delivery. If you're looking for more great deals, we recommend checking out Appliances Direct for a wide range of appliances.
Best regards,
Molly
I have to say I was highly impressed
I have to say I was highly impressed, I ordered the BBQ on Friday 1:30pm and it was delivered by 11am on Saturday, exceptional service!
29 de junio de 2026
Respuesta de Buy It Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that you were highly impressed with the quick delivery of your BBQ. Providing exceptional service is always our priority, and we are delighted that we could meet your expectations.
If you ever need anything else, feel free to visit Laptops Direct for a wide range of electronic products.
Best regards,
Lee
Delivered as arranged
Delivered as arranged, installed quickly - it works and registered
Happy customer
26 de junio de 2026
Respuesta de Buy It Direct
Hello,
We are delighted to hear that your order was delivered as arranged and installed quickly. It's great to know that everything is working well and has been registered successfully. Thank you for sharing your positive experience with us!
If you ever need any more products, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of appliances to choose from.
Best regards,
Lee
Follow up review to what has been a…
Follow up review to what has been a awful experience with buy it direct from start to finish have attached return label for dpd collection 29/06/2026 I have had the time to look at the packing it is in awful condition with no base to the box it remains as it arrived untouched in the frankly falling apart box we're has it been before me? This is just another element of a very sorry affair from a company who I genuinely believe do not give a dam about product care customer care genuinely any dam care .
28 de junio de 2026
Opinión espontánea
Respuesta de Buy It Direct
Hi Philip,
Thank you for your review.
Please accept our sincere apologies for the disappointment following your experience with your order and return. We appreciate you sharing your further concerns regarding the condition of the packaging and how this has affected your confidence in the product and our service.
We carefully review customer feedback internally and ensure it is shared with the relevant teams to help improve our products, packaging, and overall customer experience.
Kind Regards,
Dyann
Scam / Cowboys avoid
Pay for next day saturday delivery get the below 1 hour after they close stating we wont get it tomorrow, we wont know anything else until Monday (3 days later) and we cant even contact them...
Scam company time to raise a charge bac
This is for an order in excess of £1k aswell.
"We're really sorry about the delay. We are investigating the problem with your order and will update you with a new delivery date by 3pm on 29/06/2026. Unfortunately, your order won't be delivered tomorrow."
26 de junio de 2026
Opinión espontánea
Respuesta de Buy It Direct
Hi Joe,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Respuesta de Buy It Direct
Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our on-time delivery service. Your recommendation means a lot to us! If you ever need anything else, feel free to visit Laptops Direct for a wide range of laptop options.
Take care!
Lee
Bought an air conditioning unit on 8th…
Bought an air conditioning unit on 8th June within 16 days it was clear it simply cannot cool the space it's supposed to. Raised a return request and was told their terms don't allow returns on commercial items. I bought this in my personal name as a consumer. The Consumer Rights Act 2015 gives me the right to reject a product that isn't fit for purpose within 30 days no terms and conditions can override that.
I have now sent a formal letter citing the relevant legislation. If this isn't resolved promptly I will be escalating to trading standards.
Disappointing experience from a company that should know consumer law. I'd urge anyone in a similar position to know your rights before accepting a refusal.
** So they asked me for photos which I sent to their WhatsApp number, they confirmed they had them on the phone and came out with the same old rubbish we don’t refund a commercial item. Funny how everything is done over the phone, they don’t seem to like to leave a paper trail. Then today I get an email saying Here's a note to let you know, we've closed your recent case about a return. This company are a bunch of scammers and they use overseas customer service to fob you off**
24 de junio de 2026
Opinión espontánea
Respuesta de Buy It Direct
Hi Nano,
Thank you for your review.
Please accept our sincere apologies for the disappointment and frustration you've experienced with your return request. We understand how frustrating this might have been.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
Kind Regards,
Dyann
Arrived when they said and the delivery…
Arrived when they said and the delivery man was really helpful and pleasant, the TV is very nice too.
21 de junio de 2026
I bought a reconditioned freezer for…
I bought a reconditioned freezer for the garage. It was a good price but one or two more dents than expected. But,it’s great for the garage and saved some money. It was so easy to order the freezer and we collected it just a few hours later, would definitely buy from them again.
18 de junio de 2026
Great prices and service!
20 de junio de 2026
Buy it Direct
Two guys delivered and fitted my washer a hoover h wash that was supplied by this outfit ,I am pleased with it and will happily shop with them again my only grumble is they rang me three times to check my address then just casually mention extra warranty cover which you can add when you buy the machine you just click it but I hadn't done that because I didn't want it they ask you why you don't want it but they
don't make a note of it so you get another call ,the last caller said I'll take you off the list and I've not had another call since so easily remedied and great product
11 de junio de 2026
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.