Ordered on line and followed up with telephone call to confirm I was sending schematic to support cutting instructions to Brooke who is always very helpful. Order was delivered very quickly and everyt... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Everything is good about this company: v quick response to emails, answers the phone for real with helpful service, rapid turnaround of accurately cut metal (for me some modest orders of galvanised s... Ver más
La empresa ha respondido
Great items at a great price. I think delivery is a little steep though given the size and weight, but customer service is excellent. Would use again and recommend.
La empresa ha respondido
I ordered some weathering steel for use as cladding for my home build office. BMO have kept in touch without being pushy since my initial enquiry and provided some useful information on the product.... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
From crafting to cladding, we supply sheet metal to artists, architects, auto repairers & more. We love metal and the amazing things people make with it.
Información de contacto
Unit 26-29, Shelley Road, Newburn Industrial Estate, NE15 9RT, Newcastle upon Tyne, Estados Unidos
- 01912 646464
- sales@buymetalonline.co.uk
- www.buymetalonline.co.uk
4,8
Excelente
2 mil opiniones
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Good and Bad !!
Decent sheet metal quality.
However, my order was overlooked, as I needed to send a "where's my metal sheet" email.
Oddly enough it was shipped the next day (!!) which was fine but delayed my project by a week.
£15 p&p is excessive for a 40" x 40" sheet of 0.8mm mild steel sheet, if ordering below the minimum cost for free postage.
Being emailed about 5x times for a purchase review, gives me the impression that Buy Metal Online is more interested in their star rating than customer service.
14 de agosto de 2024
Respuesta de Buy Metal Online
Good Morning,
Thanks so much for taking the time to review our service. As stated on our website our lead time is 3-5 working days from order, we managed to deliver your order within this time period. We do also offer an express service of 1-2 working days should you need it any sooner however this is more expensive.
Thanks again for your order!
The BMO team
Exactly what I ordered
Exactly what I ordered, cut to the exact size needed.
Helpful discussion and movement of my delivery date to suit me.
When the courier service missed a transfer, I was called to rearrange with an apology albeit not the supplier's fault.
Would definitely use again!!
13 de agosto de 2024
Respuesta de Buy Metal Online
Hi Julian,
Thank you for taking the time to leave us a 5* review we really value your positive feedback. We look forward working with you again.
The BMO Team
Respuesta de Buy Metal Online
Hi Pawel,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Avoid! I have not received the metal I bought…
I have not received the metal I bought (galvanised steel sheet). The customer number on the email the sent cuts off immediately and they have not respondeded to my email. I am starting a PayPal dispute
8 de agosto de 2024
Respuesta de Buy Metal Online
Good Morning Philip,
Thank you for taking the time to leave us a review; your feedback is welcome as we are always looking to improve our service.
Following your conversation with the customer service team yesterday, we would like to inform you that your order was dispatched two days after it was made. According to our tracking, delivery was attempted but unfortunately refused, resulting in the goods being returned to us. We have raised this failed delivery issue with DX, as they seem to have attempted delivery at the wrong address. We sincerely apologise on behalf of DX for this inconvenience.
Please be assured that your order is scheduled to be re-dispatched today for delivery tomorrow.
Thank you for your understanding and patience.
The BMO Team
Great level of service and the final…
Great level of service and the final product was excellent
6 de agosto de 2024
Respuesta de Buy Metal Online
Hi Paul,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Mild Steel Sheets
Just wanted some thin metal sheets and buying from here was straightforward and cheap, they even cut the sheet I bought into three pieces free of charge. Spoke to someone on the phone who advised me what was best to buy after letting them know what I needed it for.
Sheets were ready to collect in less than 48 hours
1 de agosto de 2024
Respuesta de Buy Metal Online
Hi Tom,
Thank you for taking the time to leave us a 5* review we really value your positive feedback. I'm pleased the team were able to assist you.
The BMO Team
Ease of placing order
Ease of placing order, extremely straightforward process from material selection, size specifications (If cutting required) to final placement of order.
Delivery was fast and on time. Very well packaged too, ensuring no damage to materials.
31 de julio de 2024
Respuesta de Buy Metal Online
Hi Graham,
Thank you for taking the time to leave us a 5* review we really value your positive feedback. We are pleased your delivery was fast and in perfect condition.
The BMO Team
Respuesta de Buy Metal Online
Hi Adam,
Thanks very much for taking the time to write a review, All feedback is very much appreciated as we are always looking to improve our service. I'm sorry to hear your order had a lot of scratches, we have fed this back to our warehouse team as it should not have been sent out in this condition.
If you would like an exchange please contact our sales team who can arrange this for you.
The BMO Team
Delivery time that was promised not…
Delivery time that was promised not met. Massive let down.
30 de julio de 2024
Respuesta de Buy Metal Online
Hi Tanweer,
Thanks very much for taking the time to write a review, All feedback is very much appreciated as we are always looking to improve our service.
I'm extremely sorry that you received your order later than expected.
We do aim to get all orders to our customers within 3-5 working days and do apologize your order was 1 day late. However, we use outsourced couriers so that we can ship UK wide. We did book your delivery for the 4th working day as the pallet company was at full capacity delivery dates where pushed back. Feedback has been passed onto the courier as they should always call you to keep you informed of any delays on their behalf.
Please take our sincere solitude again for any inconvenience caused if this occasion.
The BMO Team
Metal arrived well packed and on time
Metal arrived well packed and on time. I was able to buy a small amount of metal so no excess metal taking up space.
30 de julio de 2024
Respuesta de Buy Metal Online
Thank you for taking the time to leave us a 5* review Paul! We really appreciate your positive feedback. I'm pleased your order arrived quickly.
Kind Regards
The BMO Team
Excellent company
29 de julio de 2024
Respuesta de Buy Metal Online
Hi Ben,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Good Company
They made a mistake with my order but Brooke acknowledged it and reassured me a new order will be on the way soon.
Yes it does mess with my planning but mistakes do happen.
What matters is that it was handled in the correct manner. Well done
20 de julio de 2024
Opinión espontánea
Respuesta de Buy Metal Online
Hi Louis,
Thank you for taking the time to leave us a 5* review we really value your positive feedback. I'm pleased the team has addressed the issue with your order and organised a replacement.
The BMO Team
Respuesta de Buy Metal Online
Hello Martin,
Thank you for taking the time to leave us a 4* review! We're always looking to improve our service, so we'd love to know what we can do to get a 5*.
Kind regards,
The BMO Team
Excellent!
17 de julio de 2024
Respuesta de Buy Metal Online
Hi Dan,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Respuesta de Buy Metal Online
Hi Ian,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
After problems with the courier they…
After problems with the courier they were very efficient in sorting the problem for me. Good product and exactly what i wanted at a good price
10 de julio de 2024
Respuesta de Buy Metal Online
Hi Simon,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Respuesta de Buy Metal Online
Hi Julian,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
No minimum order required
The product I wanted, in the size I wanted, with no minimum order. Product was dispatched and delivered very quickly with a very reasonable delivery charge.
12 de julio de 2024
Respuesta de Buy Metal Online
Thank you for taking the time to leave us a 5* review Douglas! We really appreciate your positive feedback.
Kind Regards
The BMO Team
Respuesta de Buy Metal Online
Thank you for taking the time to leave us a 5* review Paul! We really appreciate your positive feedback. I'm pleased your order arrived quickly.
Kind Regards
The BMO Team
Very well packaged
Very well packaged , very good product, quick delivery thanks you
4 de julio de 2024
Respuesta de Buy Metal Online
Hi Mr Tye,
Thank you so much for taking the time to leave us a 5* review! We really appreciate your positive feedback.
Kind Regards
The BMO Team
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