BuyPaints&InteriorsOnline Opiniones 

92
•
TrustScore: 3.5 sobre 5

3,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered Crown wood stain yesterday (Monday) and it came before noon today (Tuesday). I have ordered from this firm before and find they have provided me with a very good service. I tried to purchas... Ver más

Valorada con 1 estrellas sobre 5

Utterly useless, NO covering power at all. Expect to apply multiple layers to get ANY sort of coverage of a lighter base coat. It took 6 coats to cover a white door. I know from experience that a norm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered 3 X 5 litre tins of Sadolin Superdec in Grey-blue ( after seeing a free colour chart from Crown) I was nervous after reading the negative reviews but can only say my experience has been perf... Ver más

Valorada con 5 estrellas sobre 5

Terrific. Cracking service. Came exactly as ordered and delivery time spot on.Prices very competitive. Will absolutely use again. My local diy store has lost my business. Well done fellas much appreci... Ver más

Información sobre la empresa

  1. Diseñador de interiores

Escrito por la empresa

We Mix and sell paint across the UK, Ireland and beyond. sepcialising in Crown, Sadolin and Sandtex


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,5

Todas las opiniones

(92)

3 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

First class service and product

What a great experience from this splendid company. Not only did they have the paint I was looking for (was proving almost impossible to track down elsewhere) but it was delivered the next day and went on like a dream. I ordered two Crown Indulgence emulsions. They look great on and the equipment cleaned up quickly and easily. Would definitely recommend and I’ll definitely come back when I need anything similar.

6 de diciembre de 2023
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Such positive reviews are great to hear. happy to help and we are glad your decorating has went to plan and everything looks good

Valorada con 5 estrellas sobre 5

First rate customer service.

First of all the customer service was excellent .
I will definitely be ordering again Richard was extremely helpful with my order keeping in touch via email thank you for such good customer service.
Very prompt delivery
I can't say anything more but thank you .

31 de agosto de 2023
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Very happy to help and also happy to hear from a happy customer. Look forward to welcoming you back as a returning customer

Valorada con 1 estrellas sobre 5

Terrible

They do not make it clear that the paint is mixed and therefore there refund policy is invalid. It should be clearly stated. Absolutely no help and support from customer service and we have now spent €500 on paint that is a pure waste. STAY CLEAR

2 de septiembre de 2023
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Extremely unfair review. We have mixed and delivered exactly what the customer has ordered. The customer has missed off the product page the details we have not made clear, on the product page it states that there are only 4 pre mixed colours and over 300 mixed colours, we also have a product disclaimer on every page of the website that each of our coloured paints are mixed as per your order. The main Superdec page also states that there is only 4 pre mixed colours and 300 mixed. Our terms and conditions are comprehensive and detail that we do not accept returns on mixed paint. All of this was missed by my customer who has left this review and because she has changed her mind on the colour we are now an unreasonable company that people need to stay clear of. We as a company are very happy to help customers through the decision making process or to offer advise or even post out physical charts for their consultation.

Valorada con 5 estrellas sobre 5

Customer service was great

Customer service was great, they went out of their way to help me with the paint I required. Delivery was very quick. Being disabled I find it hard going to shops for paint, now I’ve found this site I will be using their services again.

1 de septiembre de 2023
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Thank you for your kind words, we are more than happy to help in any way we can.

Valorada con 5 estrellas sobre 5

Friendly and reliable small business

I was kept well informed on the status and progress of my order, the delivery was quick and on-time, the items were well packaged, and the colour match of the paint was great. There was a slight packing error with one of the items in my order, but the team responded quickly and professionally, resolving the issue effectively and with very little hassle. I'll definitely be using them again for any paint materials I might need in the future.

25 de mayo de 2023
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

I am glad we could help and you were happy with our service. look forward to having you back as a customer.

Valorada con 5 estrellas sobre 5

Top marks

Needed a durable version of a particular colour of crown paint. This was the only place I could find it.... quality of product, packaging & delivery were all spot on. Very pleased 👍

17 de abril de 2023
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Glad we could provide the product you needed and everything went as planned in regards to delivery.

Valorada con 5 estrellas sobre 5

Ordered from these guys last week

Ordered from these guys last week. Everything came when expected and the paint was exactly what we had picked. Highly recommend them and we'll definitely be using their service in the future.

10 de mayo de 2023
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Thank you for your kind words and we look forward to having you back as a returning customer.

Valorada con 3 estrellas sobre 5

Buypaintsonline

I discussed the situation regarding the paint delivery (I purchased it in February) with Buypaintsonline. It’s been agreed that the paint will be delivered.

Just to clarify regarding the emails I received from your company on 4 May (confirming an order I did not place) and 9 May (follow-up email about my purchase experience) - I did not understand the purpose of these emails.
Please delete my email from your bulk emailing list.

17 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant Service at a Brilliant Price

Ordered 3 tins of bespoke paint for delivery and arrived in 3 days even with a bank holiday. Brilliant price. Very well packed. Just wish other companies could be this good. Would recommend any day Thanks

13 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service, Great price 👍

Was a bit dubious about buying paint online, however the price was excellent compared to local companies, delivery was great considering the time of year and the strike issues going on. Both tins arrived in great condition. The only concern was that fedx just left them on the doorstep, as they were a day later than scheduled, which wasn't buypaintsonline fault. Would highly recommend and would definitely purchase from them again.

22 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered paint that was temporarily…

I ordered paint that was temporarily out of stock. So i asked if i could choose a similar colour that was in stock. They agreed and the paint called Golden Cream arrived 2 days later. Staff were curteous and helpful.

23 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rang recently as wasn't sure about…

Rang recently as wasn't sure about what I needed, the person on the phone was very helpful. They couldn't help enough and also helped me through every stage of ordering as I had never ordered with them before. The paint turned out great and I'm very happy with everything. The service was excellent and I will definitely be using use again.

12 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrendous company to deal with!

Horrendous company to deal with, DO NOT order from these people, from the start absolutely unhelpful, I called 5 minutes after placing the order and was told I could not change the order because it was already mixed, Really? 5 minutes later?, so I had to pay for another order over the phone, to top up the previous order, paid for next day delivery, ONE week later nothing, no refund offered for courier cost unless I write an email, why don't take the complaint there while I am talking to them?
I will definitely wont be ordering from this company again.
Updated review regarding the company answer, of course you don't have an email, I am complaining about why my complaint couldn't be taking care there and then, I called your company 3 times in total, all this calls for just one order, Congratulations about preparing an order within minutes of me clicking to proceed with the sale online, its incredible... I am not slating your company, I am describing my experience, or could you please explain to me why an order placed on the 8th of June has not been received? and looking at the several other reviews complaining about the same issue I would call my complaint hardly a one off.

14 de junio de 2022
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Unfortunately when the customer called the paint was made even if it was only a short period of time.
However we do not offer 1 day delivery, it is not something we have ever been able to do and this part of teh review is false.
We have as a company promtly made and got the order ready for dispatch,
I have checked our calls records and can only see 2 calls, 1 to inform us that the customer has ordered the wrong colour and the 2nd to say the delivery is late.
The delivery is late and in all situations we as for any issues to be emailed so that all issues can be documented, when calling you may be connected to our retail store who can prove technical support only. As in this case the customer was advised to email and someone would look into this and get back to you. Unfortunately in this case the customer has refused to communicate via email with our store and has instead vented her frustration on trust pilot and accusing us of not offering a refund for the courier costs but she was talking to a member of staff who did not have the autority to agree to that but who did point them in the direction of the way to request one but again this was not taken up and no email or communication was recieved by us only notification of a 1 star review for bad customer services when she has not availed of the customer service available to her.

Valorada con 5 estrellas sobre 5

Happy Customer

Great Service. Ordered 2 tins Sandolin Superdec Satin before 11 am on 11/04 & received order today, 13/04 in perfect condition. Emails & texts received regarding when delivery would be. Would definitely use agai

13 de abril de 2022
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Thank you very much for the fantastic review, always happy to hear from happy customers

Valorada con 5 estrellas sobre 5

Replaced after damage

When the paint arrived I opened the sealed bag that the paint comes in and there was red paint all over my hands the tin was damaged by the lid so the paint was leaking out. I reported this by email but received no response this was done on the day the paint arrived.So I then went onto the buypaintsonline website and filled in the form name address and information about the leaking paint NO RESPONSE if anyone from the company is interested in any way my order number was #136842 in my first email there was an attatchment with pictures of the damaged tin The original email was not received by the company for some reason although the address was correct. Buypaintsonline did then make contact after this post and replaced the paint immediatly.It seems that Fed X damaged the package and repacked the paint that was leaking.

22 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and competitive pricing

Richard and Jimmy were fantastic in dealing with my order, there were courier issues, but these guys sorted it expediently and I am 100% satisfied. I got my product and the price is very competitive in an age of rising costs.
I will use their services again.

22 de marzo de 2022
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Thank you Gary for your review it is very appreciated

Valorada con 5 estrellas sobre 5

Can’t praise this company enough

Can’t praise this company enough, I don’t normally do reviews but was so impressed. I decorated some rooms in the house last year with Crown period emulsion paint. Living in an old house, certain repairs need doing yearly and I was gutted to discover that Crown have stopped making this paint just a few months after me decorating. I was worried I would have to totally redecorate but Searched on line and found the shade and make I needed on buypaintsonline. It came very quickly and it was a perfect match so I didn’t even need to paint a whole wall but could get away with just painting over the patches. Very competitive pricing too. They saved me a lot of work. Thank you.

28 de febrero de 2022
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

Thank you soo much for your kind words and we are happy that we were able to supply the paint to you that allowed you to get your project completed

Valorada con 2 estrellas sobre 5

Easy to order and paint a good quality…

Easy to order and paint a good quality however I was guaranteed 2 working days delivery, it took 4 with no offer of refund on postage. Disappointed.

24 de febrero de 2022
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

review is incorrect as we have checked and the last mesasage sent to the customer was offering a refund on shipping costs but we never recieved a reply to this message to see if they were happy to accept

Valorada con 1 estrellas sobre 5

False delivery promise

The paint was ordered on 07th Jan with delivery charge of £5 for 2 business days delivery. Today is 19th Jan but still waiting for the delivery! Have to follow for the update but no satisfactory answers provided

19 de enero de 2022
Opinión espontánea
Logotipo de BuyPaints&InteriorsOnline

Respuesta de BuyPaints&InteriorsOnline

This item left on the next business day which was 11th Jan, delivery was completed on the 14th which resulted in delivery being 1 day late not 2 weeks as detailed in the review

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más