The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The seller never sent the dress and I was still charged the ‘service’ fee even though I never got the dress. By rotation has failed to recognise that the seller did not send the dress after I have con... Ver más
Ordered dress well in advance, lender accepted, dress never arrived. Lender ( Jaz at The Rental Closet) said she’d sent it but had lost the tracking info. Dress never ever arrived and Jaz continued to... Ver más
The dress was so beautiful and so lovely to wear to a wedding. Brilliant communication from Karen throughout - would definitely rent from again!
Información sobre la empresa
- Servicio de alquiler de trajes de gala
- también en la categoría
- Club social
- Servicio de alquiler de disfraces
Escrito por la empresa
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Información de contacto
3 Chandos St, W1G 9DH, London, Reino Unido
- hello@byrotation.com
- www.byrotation.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 65% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Easy uploading and fabulous selection…
Easy uploading and fabulous selection of items to rent ! Can’t wait to start earning

Respuesta de BYROTATION
Not great
Not great. I reached out to the support team after one of my items came back damaged, I never received a reply to my email and no support was given. I give 3 stars because the rest of my experience with this app has been great and I have enjoyed both renting beautiful pieces and being able to share my wardrobe with others.

Respuesta de BYROTATION
Lender couldn’t find dress I had…
Lender couldn’t find dress I had ordered for my daughters wedding, sent a smaller size and different colour - neither were suitable. Both were extremely poor quality I would suggest over cleaned with snags on the front. Communication was poor and a partial refund given. Disappointed is an understatement

Respuesta de BYROTATION
Excellent platform which encourages…
Excellent platform which encourages sharing of great outfits. Easy to navigate and great that it enables sales too! Also gives me great outfit inspo for a special event

Respuesta de BYROTATION
Great experience
Great experience. Able to enjoy luxury items and not pay the high price. Much more sustainable approach to fashion. Especially for special occasions

Respuesta de BYROTATION
Always feel like a princess whenever I…
Always feel like a princess whenever I rent!

Respuesta de BYROTATION
Horrible – didn't receive item
Dress is meant to arrive today, no contact from lender.
Don't know what is going on, but it seems like the app should be better at reminding you that the dress has or hasn't been shipped. Leaving for a wedding on Saturday, will need to go out and buy some random dress now??

Respuesta de BYROTATION
Great service
Great service - the girl I rented the dress of was really lovely and the process was so easy! Would definitely rent again!

Respuesta de BYROTATION
Fantastic service!
Fantastic! First time using this app. Great communication. Lovely item, arrived very quickly. All in all a really great service. Will definately rent again and would recommend to others

Respuesta de BYROTATION
Rented my wedding dress
Rented my wedding dress through By Rotation and it was such a smooth process. The team were super responsive and came back to me on my many questions quickly and efficiently. I was also able to try on my dress at their Mayfair store which was an added bonus! Would highly recommend renting through them.

Respuesta de BYROTATION
Love it! Sustainable way to not overcrowd your wardrobe
I have always had a great experience with ByRotation. The renters are very approachable, items always delivered on time and true to size and just like the images. I find it a very sustainable alternative to constantly purchasing new outfits.

Respuesta de BYROTATION
Amazing experience
Claudia was very professional, made the whole process easy for me and got an absolutely stunning dress! I'd never done this before but it really makes sense ! I ended up wearing a stunning dress and would have paid quite a lot of money but didn't. Thank you very much for this genius idea. Service was second to none! Would highly recommend

Respuesta de BYROTATION
Easy process
Easy process. Dress arrived exact date it was expected. Dress fab quality, got compliments all evening. Arrived in a Reusable sustainable bag with return label already printed. Would def recommend!

Respuesta de BYROTATION
Dirty & unhelpful
The item I received was very dirty and smelly. It could not be worn!
I returned as soon as I could and have been told I cannot have a refund at all.
Won’t use again!

Respuesta de BYROTATION
I never shop for fashion anymore
I never shop for fashion anymore - I've been using By Rotation for the last 5 years, lending out my clothes and bags and using that rental income to rent unique, interesting and new fashion from others on the app. It's been hugely rewarding - financially, socially and morally. It all feels so obvious now, and I'm glad I'm no longer the shopaholic I used to be!

Respuesta de BYROTATION
if byrotation has no lovers then I am dead
been using byrotation for about 3 years now and never had a bad experience! the renters have always been lovely and the process is so smooth, they have saved my last minute fashion dilemmas on numerous occasions and is such an easy way to do your part in consuming less
will rave about this company till my dying breath, if byrotation has no lovers left then I am dead

Respuesta de BYROTATION
Worst app ever
Worst app ever. I downloaded the app so I could be more sustainable as I love to buy clothing. I tried renting a dress for my friends hen trip to Paris, I paid up two weeks ahead of the event and assumed everything was finalised, only to receive a message 5 days before my trip to state that the ‘request had expired’ it seems the renter has to accept the request and she didn’t- even though she had been active on the app constantly. I tried again, same dress with 2 different renters and the same thing happened- expired requests! I have just bought the dress myself from the actual brand now which cost me £175 fingers crossed it arrives with the next day delivery. And now I have yet another piece of clothing in my overflowing wardrobe. It is gorgeous though. The concept is such a great idea, it’s just such a shame it’s dreadful/has time wasters on it

Respuesta de BYROTATION
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







