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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Ver más

Valorada con 1 estrellas sobre 5

The seller never sent the dress and I was still charged the ‘service’ fee even though I never got the dress. By rotation has failed to recognise that the seller did not send the dress after I have con... Ver más

Valorada con 1 estrellas sobre 5

Ordered dress well in advance, lender accepted, dress never arrived. Lender ( Jaz at The Rental Closet) said she’d sent it but had lost the tracking info. Dress never ever arrived and Jaz continued to... Ver más

Valorada con 5 estrellas sobre 5

The dress was so beautiful and so lovely to wear to a wedding. Brilliant communication from Karen throughout - would definitely rent from again!

Información sobre la empresa

  1. Servicio de alquiler de trajes de gala
  2. también en la categoría
  3. Club social
  4. Servicio de alquiler de disfraces

Escrito por la empresa

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

854 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 65% de las opiniones negativas

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3,9

Todas las opiniones

(854)

110 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Not great

Not great. I reached out to the support team after one of my items came back damaged, I never received a reply to my email and no support was given. I give 3 stars because the rest of my experience with this app has been great and I have enjoyed both renting beautiful pieces and being able to share my wardrobe with others.

27 de mayo de 2025
Opinión espontánea
Logotipo de BYROTATION

Respuesta de BYROTATION

Hi Regan,
We are sorry to hear there was no reply to your email. Our customer service team prides themselves on responses within 24 hours, so it's unlikely your email reached the correct inbox. Despite this we're very glad you enjoyed wearing the rentals! For future, you can contact our team at help@byrotation.com

Valorada con 1 estrellas sobre 5

Lender couldn’t find dress I had…

Lender couldn’t find dress I had ordered for my daughters wedding, sent a smaller size and different colour - neither were suitable. Both were extremely poor quality I would suggest over cleaned with snags on the front. Communication was poor and a partial refund given. Disappointed is an understatement

16 de mayo de 2025
Opinión espontánea
Logotipo de BYROTATION

Respuesta de BYROTATION

Hi there, we are so sorry to hear the item arrived in an unexpected condition. You can check out our Top Lender's section on the website, where we have highlighted our most experienced and trusted user's on the app. Hope this helps for your next renting experience!

Valorada con 5 estrellas sobre 5

Excellent platform which encourages…

Excellent platform which encourages sharing of great outfits. Easy to navigate and great that it enables sales too! Also gives me great outfit inspo for a special event

17 de mayo de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback!

Valorada con 5 estrellas sobre 5

Great experience

Great experience. Able to enjoy luxury items and not pay the high price. Much more sustainable approach to fashion. Especially for special occasions

17 de mayo de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback, renting is better for the planet!

Valorada con 1 estrellas sobre 5

Horrible – didn't receive item

Dress is meant to arrive today, no contact from lender.

Don't know what is going on, but it seems like the app should be better at reminding you that the dress has or hasn't been shipped. Leaving for a wedding on Saturday, will need to go out and buy some random dress now??

14 de mayo de 2025
Opinión espontánea
Logotipo de BYROTATION

Respuesta de BYROTATION

Sorry to hear your dress didn't arrive on time. We send timely reminders to Lenders so we'd be happy to look into this further and see what went wrong. Please share your rental reference with the team - help@byrotation.com

Valorada con 5 estrellas sobre 5

Great service

Great service - the girl I rented the dress of was really lovely and the process was so easy! Would definitely rent again!

10 de mayo de 2025
Opinión espontánea
Logotipo de BYROTATION

Respuesta de BYROTATION

Thanks for sharing your experience Georgia!

Valorada con 5 estrellas sobre 5

Fantastic service!

Fantastic! First time using this app. Great communication. Lovely item, arrived very quickly. All in all a really great service. Will definately rent again and would recommend to others

8 de mayo de 2025
Opinión espontánea
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Respuesta de BYROTATION

Great to hear the service was good! Thanks for sharing your experience

Valorada con 5 estrellas sobre 5

Rented my wedding dress

Rented my wedding dress through By Rotation and it was such a smooth process. The team were super responsive and came back to me on my many questions quickly and efficiently. I was also able to try on my dress at their Mayfair store which was an added bonus! Would highly recommend renting through them.

3 de mayo de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback Lorraine

Valorada con 5 estrellas sobre 5

Love it! Sustainable way to not overcrowd your wardrobe

I have always had a great experience with ByRotation. The renters are very approachable, items always delivered on time and true to size and just like the images. I find it a very sustainable alternative to constantly purchasing new outfits.

5 de mayo de 2025
Opinión espontánea
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Respuesta de BYROTATION

It's great to hear you've had a wonderful renting experience Cathy

Valorada con 5 estrellas sobre 5

Amazing experience

Claudia was very professional, made the whole process easy for me and got an absolutely stunning dress! I'd never done this before but it really makes sense ! I ended up wearing a stunning dress and would have paid quite a lot of money but didn't. Thank you very much for this genius idea. Service was second to none! Would highly recommend

3 de mayo de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback Lucy!

Valorada con 5 estrellas sobre 5

Easy process

Easy process. Dress arrived exact date it was expected. Dress fab quality, got compliments all evening. Arrived in a Reusable sustainable bag with return label already printed. Would def recommend!

23 de abril de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback Olivia! It's great to hear how easy the return was

Valorada con 1 estrellas sobre 5

Dirty & unhelpful

The item I received was very dirty and smelly. It could not be worn!
I returned as soon as I could and have been told I cannot have a refund at all.
Won’t use again!

23 de abril de 2025
Opinión espontánea
Logotipo de BYROTATION

Respuesta de BYROTATION

Hi Sophie,

Thanks for your message. We are so sorry to understand your item arrived in poor condition. We noticed your ticket was still open with our support team. If you could please respond to our questions, we'd be very happy to look into this further.

Thanks, Team BR

Valorada con 5 estrellas sobre 5

I never shop for fashion anymore

I never shop for fashion anymore - I've been using By Rotation for the last 5 years, lending out my clothes and bags and using that rental income to rent unique, interesting and new fashion from others on the app. It's been hugely rewarding - financially, socially and morally. It all feels so obvious now, and I'm glad I'm no longer the shopaholic I used to be!

7 de abril de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your wonderful review Esha! Great to hear you are an early adopter and By Rotation has helped to curb your shopping habits.

Valorada con 5 estrellas sobre 5

if byrotation has no lovers then I am dead

been using byrotation for about 3 years now and never had a bad experience! the renters have always been lovely and the process is so smooth, they have saved my last minute fashion dilemmas on numerous occasions and is such an easy way to do your part in consuming less

will rave about this company till my dying breath, if byrotation has no lovers left then I am dead

11 de abril de 2025
Opinión espontánea
Logotipo de BYROTATION

Respuesta de BYROTATION

Thanks for your lovely feedback! We are so pleased to hear that By Rotation has helped you consume less

Valorada con 1 estrellas sobre 5

Worst app ever

Worst app ever. I downloaded the app so I could be more sustainable as I love to buy clothing. I tried renting a dress for my friends hen trip to Paris, I paid up two weeks ahead of the event and assumed everything was finalised, only to receive a message 5 days before my trip to state that the ‘request had expired’ it seems the renter has to accept the request and she didn’t- even though she had been active on the app constantly. I tried again, same dress with 2 different renters and the same thing happened- expired requests! I have just bought the dress myself from the actual brand now which cost me £175 fingers crossed it arrives with the next day delivery. And now I have yet another piece of clothing in my overflowing wardrobe. It is gorgeous though. The concept is such a great idea, it’s just such a shame it’s dreadful/has time wasters on it

10 de abril de 2025
Opinión espontánea
Logotipo de BYROTATION

Respuesta de BYROTATION

We’re really sorry to hear about your experience, especially ahead of a special trip. It’s incredibly frustrating when requests expire, and we know how disappointing that must’ve been. While we’re working to improve the process and encourage more reliable responses from lenders, it’s clear we fell short here.

Please reach out to our team at help@byrotation.com, we’d love to make this right and offer a gesture of goodwill. Thanks again for your feedback, it helps us do better.

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