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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Ver más

Valorada con 1 estrellas sobre 5

The seller never sent the dress and I was still charged the ‘service’ fee even though I never got the dress. By rotation has failed to recognise that the seller did not send the dress after I have con... Ver más

Valorada con 1 estrellas sobre 5

Ordered dress well in advance, lender accepted, dress never arrived. Lender ( Jaz at The Rental Closet) said she’d sent it but had lost the tracking info. Dress never ever arrived and Jaz continued to... Ver más

Valorada con 5 estrellas sobre 5

The dress was so beautiful and so lovely to wear to a wedding. Brilliant communication from Karen throughout - would definitely rent from again!

Información sobre la empresa

  1. Servicio de alquiler de trajes de gala
  2. también en la categoría
  3. Club social
  4. Servicio de alquiler de disfraces

Escrito por la empresa

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

854 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 65% de las opiniones negativas

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3,9

Todas las opiniones

(854)

110 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great dress

Great dress, arrived on time beautifully packaged. Thanks so much

25 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

We appreciate your feedback, thank you Carol!

Valorada con 4 estrellas sobre 5

I've been loving ByRotation!

I've been loving ByRotation – it's genuinely changed the way I approach my wardrobe. I used to buy outfits, wear them once, then let them gather dust in my closet. Now, I rent them out instead. It’s such a smart, sustainable way to give clothes a second life and make some money back in the process. The app is easy to use, the community is great, and it just makes sense if you're into fashion but also want to be more conscious. Highly recommend!

27 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback Bibiana, we love to hear that your wardrobe is making money instead of gathering dust!

Valorada con 1 estrellas sobre 5

DO NOT RENT TO @ESTAB AKA EIMEAR…

DO NOT RENT TO ESTAB AKA EIMEAR STANTON.

**RAT & BOA dress destroyed**

I had no response when dress was sent, no thank you or polite acknowledgement. Late sending the item back then was rude and didn’t even apologise. Wouldn’t provide proof of postage and stopped replying when asked for it.

My £200 Rat & Boa dress then came back absolutely DESTROYED. What should have been a simple £33.15 rental has now left me £248.15 down. I’ve had absolutely no response from her. She didn’t even have the decency to message me about the damage.

So far By Rotation have asked for everything from pictures, videos, receipts, notes from tailors to say it’s damaged beyond repair and I’ve still not been compensated.

20 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback! We're sorry to hear this happened to your rental. It can a while for the team to investigate issues of this nature, so we appreciate your patience and understanding.

It's great to see the team were able to fully resolve this for you and replace the dress.

Valorada con 4 estrellas sobre 5

I had a difficult experience with a…

I had a difficult experience with a seller on here. Do NOT rent from Barana1. I rented a dress for an important event 3 months in advance of the day. When it came to the day, the seller never sent the item. They never responded to any of my messages and also totally ignored the communication from ByRotation.

However, ByRotation themselves were extremely helpful. They issued me with a full refund after the lender did not communicate with them for over 24 hours. I was really impressed with their attentiveness and how quickly they said they would issue me with a full refund. Berry was very helpful.

23 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

We're sorry to hear your rental didn't quite go to plan. It's great to hear the team resolved this quickly for you!

Valorada con 5 estrellas sobre 5

Super convenient

Super convenient, lovely collection available to rent , I absolutely love adore the idea of being able to rent and rent out cloths. Store was in very convenient location so I could go easy

21 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

We appreciate your feedback, thank you!

Valorada con 5 estrellas sobre 5

Amazing seller!

Such a lovely seller. Allowed me to try the dress on before. It was posted on time and communication was amazing!! Would definitely recommend!! X

21 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for recommending By Rotation!

Valorada con 5 estrellas sobre 5

Easy and affordable

Such an easy way to rent an outfit. Great communication with renter.

19 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

We love how easy it is to rent too! Thanks for your feedback

Valorada con 5 estrellas sobre 5

Fabulous day at Ascot

It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing

19 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback!

Valorada con 5 estrellas sobre 5

Helping gain small income from this…

Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.

12 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thank you for your feedback on our quick support!

Valorada con 5 estrellas sobre 5

As ever

As ever, a seamless process!

11 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks so much for your feedback!

Valorada con 1 estrellas sobre 5

AVOID AT ALL COSTS


AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!

Let me know if you'd like any changes!

10 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thank you for your feedback, and we're truly sorry to hear about your experience.

We take situations like this very seriously, and we understand how frustrating it must have been not to receive the item you rented. We expect all lenders on our platform to uphold a high standard of communication and reliability, and we’ll be reviewing this case further with the lender.

Regarding reviews, we understand your concern. Currently, if an order is cancelled and refunded, the system does not allow a review to be left, a policy we are actively re-evaluating to ensure transparency and accountability across our community.

We really appreciate you bringing this to our attention and will use it to help improve both our policies and platform.

Valorada con 5 estrellas sobre 5

Brilliant experience renting out a…

Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.

28 de mayo de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback Lucy! Renting is a fantastic way to wear something you can't buy anymore and we're so glad you found a special piece for your wedding.

Valorada con 5 estrellas sobre 5

By rotation is super easy to use for…

By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!

7 de junio de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback Zena, we agree it's a fantastic was to make extra income!

Valorada con 5 estrellas sobre 5

Brilliant app and experience!

All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!

30 de mayo de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback Jane!

Valorada con 5 estrellas sobre 5

The app is really easy to use

The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!

22 de mayo de 2025
Opinión espontánea
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Respuesta de BYROTATION

Thanks for your feedback Lydia!

Valorada con 1 estrellas sobre 5

Shocking customer service experience , hacked on their app

I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.

21 de mayo de 2025
Opinión espontánea
Logotipo de BYROTATION

Respuesta de BYROTATION

Thank you for taking the time to leave a review. We’re sorry to hear about your experience.

While we have robust security measures in place, we recognise that scams are becoming increasingly sophisticated. To help protect our users, we display prominent warnings in the app advising against following external links, and we add an additional alert if a link is clicked.

We’re genuinely sorry you felt our service did not meet your expectations. We’ll be reviewing your case thoroughly to identify any areas where we can improve and strengthen our support going forward.

Thank you again for your feedback, it’s important to us as we work to better protect and support our users.

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