The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Ver más
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Consulta las opiniones de los clientes
The seller never sent the dress and I was still charged the ‘service’ fee even though I never got the dress. By rotation has failed to recognise that the seller did not send the dress after I have con... Ver más
Ordered dress well in advance, lender accepted, dress never arrived. Lender ( Jaz at The Rental Closet) said she’d sent it but had lost the tracking info. Dress never ever arrived and Jaz continued to... Ver más
The dress was so beautiful and so lovely to wear to a wedding. Brilliant communication from Karen throughout - would definitely rent from again!
Información sobre la empresa
- Servicio de alquiler de trajes de gala
- también en la categoría
- Club social
- Servicio de alquiler de disfraces
Escrito por la empresa
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Información de contacto
3 Chandos St, W1G 9DH, London, Reino Unido
- hello@byrotation.com
- www.byrotation.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 65% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Great dress
Great dress, arrived on time beautifully packaged. Thanks so much

Respuesta de BYROTATION
I've been loving ByRotation!
I've been loving ByRotation – it's genuinely changed the way I approach my wardrobe. I used to buy outfits, wear them once, then let them gather dust in my closet. Now, I rent them out instead. It’s such a smart, sustainable way to give clothes a second life and make some money back in the process. The app is easy to use, the community is great, and it just makes sense if you're into fashion but also want to be more conscious. Highly recommend!

Respuesta de BYROTATION
DO NOT RENT TO @ESTAB AKA EIMEAR…
DO NOT RENT TO ESTAB AKA EIMEAR STANTON.
**RAT & BOA dress destroyed**
I had no response when dress was sent, no thank you or polite acknowledgement. Late sending the item back then was rude and didn’t even apologise. Wouldn’t provide proof of postage and stopped replying when asked for it.
My £200 Rat & Boa dress then came back absolutely DESTROYED. What should have been a simple £33.15 rental has now left me £248.15 down. I’ve had absolutely no response from her. She didn’t even have the decency to message me about the damage.
So far By Rotation have asked for everything from pictures, videos, receipts, notes from tailors to say it’s damaged beyond repair and I’ve still not been compensated.

Respuesta de BYROTATION
I had a difficult experience with a…
I had a difficult experience with a seller on here. Do NOT rent from Barana1. I rented a dress for an important event 3 months in advance of the day. When it came to the day, the seller never sent the item. They never responded to any of my messages and also totally ignored the communication from ByRotation.
However, ByRotation themselves were extremely helpful. They issued me with a full refund after the lender did not communicate with them for over 24 hours. I was really impressed with their attentiveness and how quickly they said they would issue me with a full refund. Berry was very helpful.

Respuesta de BYROTATION
Super convenient
Super convenient, lovely collection available to rent , I absolutely love adore the idea of being able to rent and rent out cloths. Store was in very convenient location so I could go easy

Respuesta de BYROTATION
Amazing seller!
Such a lovely seller. Allowed me to try the dress on before. It was posted on time and communication was amazing!! Would definitely recommend!! X

Respuesta de BYROTATION
Easy and affordable
Such an easy way to rent an outfit. Great communication with renter.

Respuesta de BYROTATION
Excellent service and will definitely…
Excellent service and will definitely use again, thank you!

Respuesta de BYROTATION
Fabulous day at Ascot
It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing

Respuesta de BYROTATION
Helping gain small income from this…
Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.

Respuesta de BYROTATION
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!
Let me know if you'd like any changes!

Respuesta de BYROTATION
Brilliant experience renting out a…
Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.

Respuesta de BYROTATION
By rotation is super easy to use for…
By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!

Respuesta de BYROTATION
First time using a hire service and…
First time using a hire service and would definitely do it again

Respuesta de BYROTATION
Brilliant app and experience!
All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!

Respuesta de BYROTATION
The app is really easy to use
The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!

Respuesta de BYROTATION
Shocking customer service experience , hacked on their app
I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.

Respuesta de BYROTATION
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