Charities Aid Foundation Opiniones 

242
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC.... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Website difficult to use. Sign in seems to have got harder and more confusing Why is my CAF giving account mixed up with CAF banking? Your list of possible accounts is confusing - American Do... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even ban... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ever since being introduced to CAF by Midland Bank plc in 1979 and subsequently continued my employment with HSBC I have contributed to a number of Charities. I have found CAF to be the most effecti... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Caridad

Sobre Charities Aid Foundation

Escrito por la empresa

CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.

To leave a review about CAF Bank, please visit their separate Trustpilot page.

Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

242 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(242)

121 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The software is easy to use

The software is easy to use. When I phone up the staff sort out my problem. My only quibble is sometimes finding the right charity can be a bit iffy. Maybe showing them in size order would help.

24 de junio de 2026
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Respuesta de Charities Aid Foundation

Mr C Bumstead,

We're so glad you find our software easy to use and appreciate our staff's support. We value your feedback regarding charity visibility and will explore options like size ordering to improve this.

Valorada con 5 estrellas sobre 5

An excellent way to manage your donations

I've been a subscriber to CAF for a long time. I make regular donations to several charities and they handle it all, including collecting the Gift Aid. They do this well and their system operates smoothly. I'm very happy to continue using them.

24 de junio de 2026
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Respuesta de Charities Aid Foundation

Paul G,

We are so pleased to hear you've had such a positive and smooth experience with our services over the years. Thank you for your continued trust and support.

Valorada con 5 estrellas sobre 5

A well-run organisation

This is a well-run organisation with good customer service. I've had an account for twenty years, paying in monthly by standing order from my bank, which benefits from the government's gift aid tax back scheme. It's easy to keep track of and make donations, both regular (by standing orders going out) and one-off payments. I wonder if CAF will ever go mad and have an app?

24 de junio de 2026
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Respuesta de Charities Aid Foundation

MAHNL,

We are so pleased to hear about your positive experience and long-standing relationship with us. We truly appreciate your kind words about our customer service and the ease of making donations. We are always exploring new ways to enhance our services, and we value your suggestion regarding an app.

Valorada con 5 estrellas sobre 5

Charity and convenience

It is very helpful to be able to make occasional charitable donations securely online (this, from an 'oldster' with a CAF voucher book from c,1985!).

10 de junio de 2026
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Respuesta de Charities Aid Foundation

Ian Miles,

We're so glad to hear you find our online donation process secure and helpful. Thank you for your kind words and positive feedback!

Valorada con 4 estrellas sobre 5

Helpful organisation to support charities

It's helpful to be able to set up standing orders to support a variety of charities. My only regret is that it's difficult to support charities internationally.

24 de junio de 2026
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Respuesta de Charities Aid Foundation

Elizabeth Welch,

We appreciate your feedback regarding the ease of setting up standing orders for charities. We understand your desire to support international organisations and are always looking for ways to improve our processes.

Valorada con 5 estrellas sobre 5

No lroblems

17 de junio de 2026
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Respuesta de Charities Aid Foundation

Thanks for your feedback Helen

Valorada con 5 estrellas sobre 5

straightforward

straightforward, efficient and accurate.
in particular, the details recorded in the charities listing helped distinguish between several sinilarly named organisations.

18 de junio de 2026
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Respuesta de Charities Aid Foundation

Thank you for your positive rating. We appreciate you taking the time to share this.

Valorada con 5 estrellas sobre 5

Easy to donate.

16 de junio de 2026
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Respuesta de Charities Aid Foundation

Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.

Valorada con 2 estrellas sobre 5

Let down in customer service

Difficult to reach donate service on telephone. NO automatic confirmation of donations received. NO complete account statement being sent upon request. The voucher system was easy, safe and reliable. The new system utterly inconvenient for customer.

17 de junio de 2026
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Respuesta de Charities Aid Foundation

We are sorry to hear about that your experience was not a positive one and we apologise for any frustration caused. If you would like to discuss this matter further, please contact us at enquiries@cafonline.org or call us on 03000 123 000 so we can work to resolve this for you.

Valorada con 5 estrellas sobre 5

Extremely happy

Very happy with the website and it’s working. Have had smooth responses. Updates have been appreciated and monthly reminder about donations have helped in keeping the accuracy of account.

23 de junio de 2026
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Respuesta de Charities Aid Foundation

Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.

Valorada con 3 estrellas sobre 5

No easy way to download transactions

I wanted to update the records in my accounting package with the transactions in my CAF account. This proved non-trivial as I didn't find a way of download a CSV file but had to copy and paste monthly data from the web site. That site kept on timing out, too.

23 de junio de 2026
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Respuesta de Charities Aid Foundation

Thank you for your feedback. If you would like to share more about your experience, we would value hearing from you. Please contact us at enquiries@cafonline.org or call us on 03000 123 000.

Valorada con 3 estrellas sobre 5

The charges are quite expensive

The charges are quite expensive, and I am unaware of an equivalent organisation to compare it with.

20 de junio de 2026
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Respuesta de Charities Aid Foundation

Thank you for your feedback. If you would like to share more about your experience, we would value hearing from you. Please contact us at enquiries@cafonline.org or call us on 03000 123 000.

Valorada con 5 estrellas sobre 5

Quick and simple way to make donations…

Quick and simple way to make donations and keep track of favourite charities

21 de junio de 2026
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Respuesta de Charities Aid Foundation

Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.

Valorada con 3 estrellas sobre 5

Slowness in approving share gifts…

Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in both cases weeks after the funds had actually been sent.

19 de febrero de 2026
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Respuesta de Charities Aid Foundation

Thank you for taking the time to share your feedback. Someone will contact you shortly to discuss this.

Valorada con 4 estrellas sobre 5

Easy to use

It makes the giving process really easy, and also reporting to HMRC.
I just wish it were cheaper.

22 de junio de 2026
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Respuesta de Charities Aid Foundation

Thank you for your positive rating. We appreciate you taking the time to share this.

Valorada con 5 estrellas sobre 5

Efficient charitable giving

Efficient and low cost way of supporting charities with Gift Aid sorted

23 de junio de 2026
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Respuesta de Charities Aid Foundation

Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.

Valorada con 5 estrellas sobre 5

I have used my CAF account for years…

I have used my CAF account for years now. I find it a safe, easy way to make charitable donations with just a few clicks.

23 de junio de 2026
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Respuesta de Charities Aid Foundation

Thank you for your positive rating. We appreciate you taking the time to share this.

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