The Co-operative Bank Opiniones 17.238

Very happy with customer service at the Coop Bank.
They are very helpful and pleasant

Rubbish bank, there app is always down, the app updated and locked me out of my account for some reason and the phone line to unlock the account is closed until the next day, so I can't access my online banking until tomorrow, not to mention you have to wait on the line for 30 minutes to get through to someone, I've had nothing but problems with the co op, one of my friends has said the same thing, I'm definitely changing my bank tomorrow, and transferring all my funds over, awful banking service.

Excellent customer service and support.
Prompt and helpful service.
All staff were kind, knowledgeable and supportive

Advisor was very friendly in a professional manner, dealt with my transaction quickly and efficiently. Everything discussed in a private room.
Branch was clean and well maintained.

Had an appointment with Sian Tilley. I always ask to see Sian - she knows me and has a great understanding of my financial situation. She gave me excellent advice and always wants to make sure my money is working for me. My son attended with me and he was very impressed with Sian’s professionalism.

Made a appointment to discuss the options for my account.Had a brilliant experience Lewis Williams for very helpful told us in a way they we both understood and made us feel at ease. We would give the advice a 10.

Excellent just walk in found them very helpful, customer service was fantastic and the advisor I saw was really helpful and helped me with my reason for being there

I have been with the Cooperative bank for over 25 years, and whilst it has always been a straightforward and trustworthy bank, in the last week it has been outstanding! I was stupid enough, despite being a bright and intelligent person, to fall for a sophisticated scam, which left me virtually penniless. I called the bank, not with any real hope left in my breast, but they listened professionally, understood what had happened and outlined what they could do for me. Initially I thought it was a slim chance of any real help, but within an hour or so of the fraud department being passed the issue they called me and told me that if there was no change to my situation in the next 7 days they would refund/reimburse me the full amount on the 8th day. To say I was delighted and relieved is not enough to express my emotions. They were absolutely brilliant and I shed a tear or two at their kindness on the face of what I thought was completely my fault, but as they pointed out, really wasn't. Professional, kind, understanding and ,in my book, brilliant service.

The staff at the Oldham branch were careful and polite about what my request was.

Information was given in a concise and calm way to ease understanding. Very friendly and work in discussions which made me feel at ease.

App is so easy to use and does exactly what i need

Always takes a long time to contact the bank by phone. Then there are numerous options to go through before you get to speak to a person. We are not using online banking due to the issue around fraud. Used to have local branches you could call into or at least phone directly!

After making the call to the cooperative bank to discuss my savings options. Suky from the Romford branch explained all my options going forward. The customer service was excellent

I got booked in for a video call at the Bristol Branch, super convenient. Zak was very helpful!

Only open 4 days a week & on those days the bank is open only from 10 to 2pm.

It's self defeating for a bank to reduce its opening hours and days open.

Frustrated account holders will close accounts and go elsewhere.

A Co-operative Bank should Cooperate with its members and those account holders - not ignoring them!!

Very considerate operating a video call online consultation for a new account set up.

Banking allways going down . This time after being locked out , nothing to do with me. .advised to delete app then reinstall . Great all done then wants all your memorable passwords favourite this and that . Great miles from home all written down can’t use my app .so much for digital banking load of rubbish

Always very helpful and a pleasure to deal with! Best Personal Banker for Co-op there is!