Order never arrived. Emailed 3 times. Never responded. Took the money and ran. Scam company - do not order from them.
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Consulta las opiniones de los clientes
I do appreciate that Calissa took many effort to ship my products I ordered to Germany. There were many problems while shipping, Calissa team helped me to change another trustworthy shipping company a... Ver más
I ordered a number of products all of which were of great quality. The calm balm with lavender has benefited my elderly father not only with a moisture barrier but the benefits of lavender helps kee... Ver más
Unfortunately my eyebrow powder arrived broken & crumbled in its packaging. Nothing else in the box was broken & it was well packaged so I’m assuming it was broken before it left the warehouse but was... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de belleza
- también en la categoría
- Proveedor de productos de belleza
- Tienda de productos capilares
- Tienda de salud y belleza
Información proporcionada por diversas fuentes externas
Looking for a beauty fix in a flash? You've come to the right place. We believe in beauty made easy and fabulous made fuss-free. Welcome to Calissa. Your beauty. Your way.
Información de contacto
Reino Unido
- 03300 883765
- help@calissa.com
- www.calissa.com
3,1
Medio
479 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fantastic service with quick postage to
Fantastic service with quick postage to Australia. Love my new hair brushes and will definitely buy from you again. Many thanks.
29 de enero de 2021
Great experience
Excellent price, fast shipping and will definitely order again! I loved the extras I got with my order. Thank you.
29 de enero de 2021
Thrilled with my purchase
Really happy with my purchase. Would definately order from calissa again!
29 de enero de 2021
Excellent price and customer service
29 de enero de 2021
item has not been delivered
29 de enero de 2021
Respuesta de Calissa
Hi Carmen,
I am sorry your order hasn't arrived yet, I've sent you an email to try and fix the situation.
Looking forward to hearing from you,
Kind Regards,
David.
Customer Service.
Good products and service, long delivery time and beware of customs
Update 01.01.21
Calissa refunded the full fees to me.
Over all excellent service!
Thank you for the support.
Update 29.01.21:
Order arrived today after 16 days. The product is excellent, also the Service and Communication.
Be aware, that now you have to pay toll, because of the Brexit.
My first and last order. Postage from China is faster than Calissa‘s logistic Partner Landmark Global.
Still waiting for my parcel, tracking stopped after a few days. Will press charges against this shop.
27 de enero de 2021
Opinión espontánea
Respuesta de Calissa
Hi Michael Hofer,
Thank you for contacting us via TrustPilot, we're very sorry your order hasn't arrive yet.
Your order was dispatched on the 14 Jan with tracking number LE119289176BE which you can follow on https://landmarkglobal.com/en_GB/
We are a UK based company so our delivery estimate for your order is from 21st of Jan to 4th of Feb.
If you click "Full Event History" you can see the latest update is "Arrival from abroad Fri, 22 Jan, 15:21 GMT Germany" which means it's still on it's way to you in the Germany Postal Service.
If, for some reason, your order doesn’t arrive within these dates then please get in touch and we will be happy to find a solution.
We'd be happy to help you out, I've popped you an email to help resolve the issue.
If you could get back to us, we would be happy to fix this problem as quickly as possible.
Looking forward to hearing from you,
David.
Customer Service
Love the product I ordered
Love the product I ordered, I regret not paying for tracking because the product did take more than 30 days to arrive l, but that can be expected from overseas shipping right now.
22 de enero de 2021
Slow delivery but great customer support
When the item I ordered did not arrive within the stated timeframe (I did not pay for tracking), I contacted customer support and they were quick to resend the item, which still arrived late, but got here nonetheless. Great service otherwise, and the product came as expected!
21 de enero de 2021
Best customer service experience ever
Best customer service experience ever! I had purchased some hair products and inputted the incorrect post code on the website so that the parcel was sent to the wrong address. They resent it to me at their own expenses. David really showed how important is the customer for them and also offered an additional 15% discount for future purchases. From now on I will just buy from them, no other websites!
Monica
4 de enero de 2021
Opinión espontánea
Tracking info wasn’t all that accurate…
Tracking info wasn’t all that accurate but order only took about 3 weeks. Product is exactly what I expected and prices are great!
2 de enero de 2021
good assortment of Brand and products
good assortment of Brand and products. Competitive price, good customers service and updates on shipping. Will continue to shop here
22 de diciembre de 2020
Very happy with my product and the fast…
Very happy with my product and the fast and efficient delivery. Thank you
22 de noviembre de 2020
great dispatch and service rendered…
great dispatch and service rendered with beautiful products.
Thank you so much for all this.
Best
Connie
20 de noviembre de 2020
Amazing product really happy with what…
Amazing product really happy with what I ordered and when i had enquires you all really helped with that so thank you!
15 de noviembre de 2020
Transaction au top
Transaction au top, rapide, avec suivi.
Je recommande.
14 de noviembre de 2020
Opinión espontánea
Considering COVID times delivery was…
Considering COVID times delivery was reasonably good.
Happy with my purchase thanks
13 de noviembre de 2020
Would purchase from them again!
Although my package arrived a bit late I think that was simply due to COVID set backs and it only came about a week late which isn’t long anyway. However when it did arrive it was in perfect shape and the brush I got (Denman Brush) works incredibly well. Overall extremely happy with this purchase.
13 de noviembre de 2020
Came really quickly and the products…
Came really quickly and the products are good quality.
13 de noviembre de 2020
Excellent product
Excellent product! Quick ship and very well packed.
Highly recommended!
13 de noviembre de 2020
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