I had a great experience with CAS, especially thanks to Raeesah. She was very helpful, friendly, and professional when I needed to make a change to my fridge order. She made the process simple and s... Ver más
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Consulta las opiniones de los clientes
Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
La empresa ha respondido
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... Ver más
La empresa ha respondido
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Calgary South
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canadá
- 4034569681
4,7
Excelente
2 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I called the day I purchased my washer…
I called the day I purchased my washer and drier. Was put in the call back cue and no one ever called me back
7 de marzo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Was great experience and I wish I tried…
Was great experience and I wish I tried this company sooner. Fast and efficient
6 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Jessica,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and that our service was fast and efficient. It means a lot to us that you chose CAS, and we’re so glad we could deliver for you.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to share your experience with family and friends—we’d be happy to assist them as well!
CAS
Respuesta de Canadian Appliance Source - Calgary South
Bonjour Sarah,
Merci beaucoup pour votre commentaire! Nous sommes ravis d’apprendre que vous avez reçu un service rapide et que Sonia Clair a su bien vous aider. Nous ne manquerons pas de lui transmettre vos bons mots.
Nous apprécions sincèrement votre confiance envers CAS et espérons avoir le plaisir de vous servir à nouveau bientôt. N’hésitez pas à recommander nos services à votre famille et vos amis — ce sera un plaisir de les aider également!
CAS
Great service
Great service, quick ordering with current promos applied, trackable/live delivery service; quick and respectful delivery staff! Better than Trail Appliances! We will use them again.
5 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Brittany,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a smooth experience—from quick ordering and applying current promotions to tracking your delivery in real time. It’s also great to know our delivery team made a positive impression with their professionalism and respect.
We truly appreciate your business with CAS and your kind words. We’re glad to have earned your trust and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to assist them as well!
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hi Jason,
We're happy to hear that we provided quick, honest help. Thank you for your positive feedback; we appreciate it.
CAS
Excellent customer service from agent
Excellent customer service from agent, Arwyn Bheekhoo! Prompt reply to my phone call. Very polite response and quick resolution to my issue. Thank you!
16 de marzo de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Calgary South
Hi Wanda,
Thank you for sharing your kind feedback! We’re delighted to hear that Arwyn Bheekhoo provided prompt, polite, and helpful service and was able to resolve your issue quickly. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Amazing service and always on time.
4 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Marygold,
We appreciate your feedback and are so happy to know that you received amazing and punctual service. Thank you for your business!
CAS
Nitin Vatwani (CAS) was very helpful in…
Nitin Vatwani (CAS) was very helpful in assisting us with the selection of our new Frigidaire electric range oven. He is very knowledgeable and provided relevant information on the technical aspects of the product that convinced us of our decision. Thank you.
3 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi John,
Thank you for sharing your experience! We’re so glad to hear that Nitin Vatwani was able to assist you with the selection of your new Frigidaire electric range and provide helpful, knowledgeable guidance along the way. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Sales person was knowledgeable and…
Sales person was knowledgeable and delivery was extremely smooth and quick.
Overall, Awesome!!
10 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Randy,
Thank you for sharing your feedback! We’re delighted to hear that our sales team provided knowledgeable assistance and that your delivery experience was smooth and quick. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Should have gone to Trail Appliances
I didn't realize when I received an additional 10% discount (to match what Trail was giving me) that it cancel "installment" of fridge.
I tried Canadian Appliance (big mistake) and I will return to Trail Appliance now.
2 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Dear Jodi Gibson,
Thank you for sharing your feedback. We are sorry to hear that your experience was less than satisfactory.
Regarding your inquiry about installation, our free fridge installation and water connection service (a $179.00 value) is available to customers who purchase items at the advertised online price.
Since your purchase included additional discounts, this specific offer is no longer valid.
We apologize for any inconvenience this may cause.
Thank you kindly,
CAS
Respuesta de Canadian Appliance Source - Calgary South
Dear Olha Maruniak,
Thank you for your feedback. We see that your LG appliances were delivered on March 7th.
We would appreciate learning more about how we can improve our customer service.
You are welcome to contact our After-Sales Team at Aftersales@caslp.ca to provide any additional details or suggestions for our future reference.
Sincerely,
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hello Dawn,
Thank you so much for the kind words about our customer service! We take great pride in supporting our customers throughout their journey, and we're thrilled you had a positive experience.
We appreciate your business and hope to see you again soon.
Cheers,
CAS
Worst service ever
Not the best service, installation service they offer is the worst. People they work with are not competent and cannot install appliances properly. The sales managers are not responsive. After selling the product they do not pick up the phone, do not respond mails and not care about the client. Would not use them again and do not recommend to anyone!
27 de febrero de 2026
Respuesta de Canadian Appliance Source - Calgary South
Dear Olga Prus,
Thank you for sharing your feedback regarding your experience with Canadian Appliance Source.
We are sorry to hear that our service did not meet your expectations.
Our records indicate that your JennAir cooktop and LG dishwasher were delivered on March 1st.
Regarding the installation of these appliances, please note that CAS does not provide installation services for cooktops or dishwashers.
While we can recommend third-party installation companies for dishwashers, we do not see this service included in your current order.
If you require further assistance or would like to provide additional details regarding your experience, please reach out to our team at Aftersales@caslp.ca.
Sincerely,
CAS
Great service!
I'm so appreciate with Nitin's helped. Quick, straitht-forward, understanding.
4 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hello John,
We're happy to hear that Nitin was able to assist you quickly and clearly while understanding your needs. It's great to know the process felt straightforward and stress-free.
We truly appreciate you choosing to work with us and hope your experience with your new appliance continues to be positive.
Best regards,
CAS
Courteous efficient delivery
Courteous efficient delivery. Respectful and considerate removing shoes etc. I watched the install and it was professionally done.
I definitely was pleased and would recommend them.
4 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi,
Thank you for your feedback! We're thrilled to hear that our delivery team was courteous, efficient, and respectful, and that the installation was completed professionally. We're so glad you’re pleased with your experience and would recommend us.
We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Ordered dual fuel range online via…
Ordered dual fuel range online via chat.
Payment, warranty - Smooth process, and very flexible with pricing and discounts; competitive and fair
Delivery scheduling - smooth
Delivery - smooth; guys were great!
Installation scheduling - smooth
Installation - smooth; installer was running behind, but install was smooth and tidy
4 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi,
Thank you for your detailed feedback! We're thrilled to hear that your online purchase of the dual fuel range was smooth at every step—from payment and warranty to delivery and installation. It's wonderful that our team provided fair pricing and that both the delivery and installation teams handled everything efficiently.
We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Good old fashioned service !!!
When calling , got anything I wanted to know answered. Remembered me when I called back. Mariya walked us through the ordering of our stove , and let us know when it would be delivered . The driver was an 1 1/2 hours away and called to give us the time they would arrive . We were treated very well and would recommend you to our friends and family. Good old fashioned service!!!!
2 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Delvin,
Thank you for sharing your experience! It's fantastic to hear that Mariya remembered you, answered all your questions, and made the ordering process easy, while our delivery team ensured a smooth and timely arrival.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you shared your experience with family and friends.
CAS
Divider was very helpful easy to deal…
Divider was very helpful easy to deal with answered all our questions.
27 de febrero de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Eileen,
Thank you for your kind review! We're very pleased that Divider was approachable, informative, and helpful throughout your experience with CAS.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Le préposé à répondu clairement à tous…
Le préposé à répondu clairement à tous mes questions et m’a patiemment dirigé au bon endroit pour recevoir le service auquel j’avais droit en me donnant tout ce que j’avais besoin un gros merci M Arwin
5 de marzo de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Calgary South
Bonjour Dominique,
Merci pour votre commentaire ! Nous sommes très heureux que M. Arwin ait pu vous aider avec patience et clarté, en s’assurant que vous receviez tout ce dont vous aviez besoin.
Nous vous remercions pour votre fidélité et espérons vous aider à nouveau à l’avenir. N’hésitez pas à recommander CAS à vos amis et famille !
CAS
The service and advice was excellent in…
The service and advice was excellent in the showroom. Amandir was very knowledgeable and suggested a perfect
option for me. Communication was great and he did everything to help me get my appliance before I went away. The delivery was efficient, and right on time. I would not hesitate to purchase my next appliance here!
1 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Joanne,
Thank you so much for your thoughtful review! We’re thrilled to hear that you had such a positive experience in our showroom. It’s wonderful to know that Amandir’s knowledge and recommendations helped you find the perfect appliance for your needs. We’re also glad that his communication and efforts ensured you received your appliance before your trip. It’s great to hear the delivery team was efficient and right on time as well. We truly appreciate your kind words and look forward to helping you again with your next appliance purchase!
CAS
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