Excellent service both at the retail level and with delivery. Product arrived on time and placed exactly where I wanted it. Also, got a decent discount on the price which is always appreciated. I... Ver más
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Excellent service both at the retail level and with delivery. Product arrived on time and placed exactly where I wanted it. Also, got a decent discount on the price which is always appreciated. I... Ver más
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Salesperson was knowledgeable and helped me choose my oven with all of the specifications I needed in mind. Delivery service was on time and efficient. Installation was very smooth and installers were... Ver más
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Easy to place an order . Delivery was fast and installation was efficiently done. Both sales agent Naved and delivery guys where easy to deal with and provided very satisfactory sevice.
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My wife and I picked a freezer, expecting from our store discussions that it would include bottom drawers...which we wanted. We realized there had been a misunderstanding, the freezer arrived... Ver más
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
158 North Queen St, C1, M9C1A8, Toronto, ON, Canadá
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No issues whatsoever throughout the process. We arrived already knowing what we wanted to order so, little time spent at the store. The salesman was very polite and helpful and handled the order quickly and efficiently. Delivery was 2 days later and was handled exceptionally well.

Respuesta de Canadian Appliance Source - Etobicoke
I called CAS and spoke with Yudish Rajaysur concerning a problem I was having with my Monogram Range. He immediately directed me to the appropriate person to speak with in order to get the problem resolved.
Excellent customer service! Very personable and professional. A credit to CAS!

Respuesta de Canadian Appliance Source - Etobicoke
RaEesah was very helpful in updating my upcoming delivery to include haulaway.

Respuesta de Canadian Appliance Source - Etobicoke
We had delays in our kitchen installation and had to reschedule our appliance delivery twice. Both times the communication was excellent and we were able to arrange it for our schedule. Thank you!

Respuesta de Canadian Appliance Source - Etobicoke
Vidisha Danoo is very helpful. She was calm, patient, answered all my questions, and provided all the information I needed to track my order. Thank you!
Fantastic Service from Mr. Paz Vyapoory.
I had a last minute conflict of schedule with delivery and needed to reschedule. Mr. Vyapoory was very efficient and professional to accommodate my request although it was last minute. I have purchased a number of times in the past from CAS and I will keep purchasing from this group every time one of my unit has needs for appliances.
Christian
Great pricing & options; excellent installation & delivery options (very helpful service from Aisha to change delivery date)
Yudish Rajaysur from Delivery was very polite and helpful. Many Thanks
A. Phillips
Today Aisha answered my call. She quickly and efficiently arranged for a post installation service call to level our newly delivered W/D centre. Delivery too had been efficient and the moving team was careful around furniture and doorways. I look forward to using our new W/D.
I recently had a frustrating experience with Canadian Appliance Sources (CAS) in Etobicoke, ON. Initially, I was hopeful after purchasing a fridge, and I was informed that it would be delivered in two weeks. Unfortunately, as that timeframe passed, I was told to wait over a month for delivery.
Feeling disappointed, I decided to cancel my order, which led to a further nine-day wait for my refund. Given this experience, I strongly advise others to think twice before choosing CAS for their appliance needs.

Respuesta de Canadian Appliance Source - Etobicoke
Nishta Nunkoo was extremely helpful in resolving my issue
I purchased 6 appliances from CAS for my new home. Samin was very helpful advising me with my options. Also answered my call promptly when I made changes to my choices.
I was having difficulty paying my acct online I reached Manousha who was very helpful in assisting me to complete my payment and confirm my delivery date.
Sonia Clair looked after me to schedule my delivery. Great service, clear explanation of what to expect. Thank you very much for making this easy.
AT
I had two interactions with your customer service staff. It makes a difference when you talk to one who will totally shut you off even if you are trying to ask for help. This rep cannot and will not try to help you, in one way or another. She is limited to the training given to her and would not budge to even let me speak with her supervisor. I will not give this person's name just because I am nice. It was useless talking with her. I called again and was happy to find another staff who totally listened to me. I will write a separate review for her and give her a stellar review because she deserves it.

Respuesta de Canadian Appliance Source - Etobicoke
Nishta was very helpful and efficient in helping me complete my ordrer and schedule deliver (and take away of my old fridge).
Excellent service with telephone representative Paz! I called to move-up my pickup date and time and it was no trouble at all!!! Anyway, If Paz, and his phenomenal service is a reflection of the whole organization, I look forward to picking up my appliance later today! Thank you CAS for exceeding my expectations so far!
Vidya was excellent
detailed and quick response to questions
Delivery organized for tomorrow
Served by Abhishek Rungloll regarding an appliance exchange. He was super courteous in initiating a file for us. Very helpful individual. A nice experience!
Paz was a kind voice who helped solve a frustrating return/exchange of our range. He was very professional and knowledgeable about the issue.
Thank you also to Treshna, who helped with financial concerns.
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