Canadian Appliance Source - Etobicoke Opiniones 

2560
TrustScore: 4.5 sobre 5

4,5

158 North Queen St, C1, M9C1A8 Toronto, ON, CA


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service both at the retail level and with delivery. Product arrived on time and placed exactly where I wanted it. Also, got a decent discount on the price which is always appreciated. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Salesperson was knowledgeable and helped me choose my oven with all of the specifications I needed in mind. Delivery service was on time and efficient. Installation was very smooth and installers were... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to place an order . Delivery was fast and installation was efficiently done. Both sales agent Naved and delivery guys where easy to deal with and provided very satisfactory sevice.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

My wife and I picked a freezer, expecting from our store discussions that it would include bottom drawers...which we wanted. We realized there had been a misunderstanding, the freezer arrived... Ver más


Información sobre la empresa

  1. Tienda de electrodomésticos

Sobre Canadian Appliance Source - Etobicoke

Escrito por la empresa

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Información de contacto

  • 158 North Queen St, C1, M9C1A8, Toronto, ON, Canadá

  • 4378360531

4,5

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(2560)

7994 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

No issues whatsoever throughout the…

No issues whatsoever throughout the process. We arrived already knowing what we wanted to order so, little time spent at the store. The salesman was very polite and helpful and handled the order quickly and efficiently. Delivery was 2 days later and was handled exceptionally well.

25 de febrero de 2026
Logotipo de Canadian Appliance Source - Etobicoke

Respuesta de Canadian Appliance Source - Etobicoke

Hi Susan,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with CAS was smooth from start to finish. It’s great to know that our salesman was polite, helpful, and efficient, and that your delivery was handled exceptionally well just two days later. We truly appreciate your business and look forward to assisting you with future appliance purchases. Please feel free to recommend us to your family and friends!

CAS

Valorada con 5 estrellas sobre 5

Problem Solved!

I called CAS and spoke with Yudish Rajaysur concerning a problem I was having with my Monogram Range. He immediately directed me to the appropriate person to speak with in order to get the problem resolved.
Excellent customer service! Very personable and professional. A credit to CAS!

26 de febrero de 2026
Opinión espontánea
Logotipo de Canadian Appliance Source - Etobicoke

Respuesta de Canadian Appliance Source - Etobicoke

Hi Susan,

Thank you for sharing your experience! We’re delighted that Yudish’s professionalism and personable approach helped guide you to a quick resolution for your Monogram Range. Your satisfaction is our priority, and your support means a lot to CAS. We look forward to helping you with any future appliance needs and hope you’ll recommend us to your family and friends!

CAS

Valorada con 5 estrellas sobre 5

Customer service

RaEesah was very helpful in updating my upcoming delivery to include haulaway.

12 de enero de 2026
Opinión espontánea
Logotipo de Canadian Appliance Source - Etobicoke

Respuesta de Canadian Appliance Source - Etobicoke

Hi Deborah,

We're happy to hear that the update to include haulaway was helpful. Thank you for your positive feedback; we appreciate it.

CAS

Valorada con 5 estrellas sobre 5

Rescheduling was easy

We had delays in our kitchen installation and had to reschedule our appliance delivery twice. Both times the communication was excellent and we were able to arrange it for our schedule. Thank you!

24 de diciembre de 2025
Opinión espontánea
Logotipo de Canadian Appliance Source - Etobicoke

Respuesta de Canadian Appliance Source - Etobicoke

Hi pauline,

Thank you for your kind review! We’re glad to hear that our team communicated clearly and helped you reschedule your appliance delivery smoothly, despite the changes in your kitchen installation.

We truly appreciate your business and are happy we could make the process convenient for you. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!

CAS

Valorada con 5 estrellas sobre 5

Fantastic Service from Mr Vyapoory

Fantastic Service from Mr. Paz Vyapoory.
I had a last minute conflict of schedule with delivery and needed to reschedule. Mr. Vyapoory was very efficient and professional to accommodate my request although it was last minute. I have purchased a number of times in the past from CAS and I will keep purchasing from this group every time one of my unit has needs for appliances.

Christian

24 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good service.

Today Aisha answered my call. She quickly and efficiently arranged for a post installation service call to level our newly delivered W/D centre. Delivery too had been efficient and the moving team was careful around furniture and doorways. I look forward to using our new W/D.

21 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

A frustrating experience…


I recently had a frustrating experience with Canadian Appliance Sources (CAS) in Etobicoke, ON. Initially, I was hopeful after purchasing a fridge, and I was informed that it would be delivered in two weeks. Unfortunately, as that timeframe passed, I was told to wait over a month for delivery.
Feeling disappointed, I decided to cancel my order, which led to a further nine-day wait for my refund. Given this experience, I strongly advise others to think twice before choosing CAS for their appliance needs.

18 de julio de 2025
Opinión espontánea
Logotipo de Canadian Appliance Source - Etobicoke

Respuesta de Canadian Appliance Source - Etobicoke

Dear Customer,

Thank you for taking the time to share your feedback with us.

We sincerely apologize for the inconvenience caused by the manufacturing delays that affected your order.

Our sales team always strives to provide the most accurate information regarding expected timelines and estimated arrivals at the time of purchase.

However, please understand that unforeseen manufacturer delays can occur, and we may not have prior knowledge of such unexpected changes for specific models.

We've noted that your order was canceled and fully refunded on August 6th.

Sincerely,
CAS

Valorada con 5 estrellas sobre 5

positive experience at CAS

I purchased 6 appliances from CAS for my new home. Samin was very helpful advising me with my options. Also answered my call promptly when I made changes to my choices.
I was having difficulty paying my acct online I reached Manousha who was very helpful in assisting me to complete my payment and confirm my delivery date.

2 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Two DIfferent Interactions with Customer Service Agents

I had two interactions with your customer service staff. It makes a difference when you talk to one who will totally shut you off even if you are trying to ask for help. This rep cannot and will not try to help you, in one way or another. She is limited to the training given to her and would not budge to even let me speak with her supervisor. I will not give this person's name just because I am nice. It was useless talking with her. I called again and was happy to find another staff who totally listened to me. I will write a separate review for her and give her a stellar review because she deserves it.

5 de noviembre de 2024
Opinión espontánea
Logotipo de Canadian Appliance Source - Etobicoke

Respuesta de Canadian Appliance Source - Etobicoke

Dear Customer,
Thank you for providing your feedback. We have forwarded your comment to our Senior Management Team to be reviewed with the concern individual and coaching be done accordingly.
CAS

Valorada con 5 estrellas sobre 5

Excellent service with telephone…

Excellent service with telephone representative Paz! I called to move-up my pickup date and time and it was no trouble at all!!! Anyway, If Paz, and his phenomenal service is a reflection of the whole organization, I look forward to picking up my appliance later today! Thank you CAS for exceeding my expectations so far!

25 de septiembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Range exchange/return

Paz was a kind voice who helped solve a frustrating return/exchange of our range. He was very professional and knowledgeable about the issue.
Thank you also to Treshna, who helped with financial concerns.

10 de junio de 2024
Opinión espontánea

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