Excellent service both at the retail level and with delivery. Product arrived on time and placed exactly where I wanted it. Also, got a decent discount on the price which is always appreciated. I... Ver más
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Consulta las opiniones de los clientes
Salesperson was knowledgeable and helped me choose my oven with all of the specifications I needed in mind. Delivery service was on time and efficient. Installation was very smooth and installers were... Ver más
Easy to place an order . Delivery was fast and installation was efficiently done. Both sales agent Naved and delivery guys where easy to deal with and provided very satisfactory sevice.
La empresa ha respondido
My wife and I picked a freezer, expecting from our store discussions that it would include bottom drawers...which we wanted. We realized there had been a misunderstanding, the freezer arrived... Ver más
Información sobre la empresa
Sobre Canadian Appliance Source - Etobicoke
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
158 North Queen St, C1, M9C1A8, Toronto, ON, Canadá
- 4378360531
4,5
Excelente
3 mil opiniones
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Respuesta de Canadian Appliance Source - Etobicoke
Dear Lubawe Demilu,
We’re sorry to hear about your experience with our delivery team. This is not the level of service we expect to provide, and we understand how frustrating this must have been.
Your feedback is important to us and will be shared with the appropriate team to ensure it is addressed. We are committed to maintaining a professional and respectful experience for all customers.
If you would like to provide more details please reach out to our customer service team, we would be happy to look into this further.
Sincerely,
CAS
Knowledgeable and attentive sales…
Knowledgeable and attentive sales person. Selection. Delivery.
15 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Michael,
Thank you for your feedback! We’re glad to hear that our salesperson was knowledgeable and attentive, and that you were pleased with our selection and delivery.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Totally professional salesman
Totally professional salesman. I think his name was Naved. Great price, great selection, and great service. The whole delivery and instalation was flawless. I highly recommend.
8 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Robert,
Thank you so much for your wonderful review! We’re thrilled to hear that Naved provided professional and attentive service, and that you were happy with our pricing, selection, and flawless delivery and installation.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Nothing special
Nothing special. Just people made their job well. Delivery made in time. Old dishwashing machine is took out.
7 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Alexander,
Thank you for sharing your experience! We’re glad to hear that our team completed the job efficiently, delivered on time, and took care of removing your old dishwasher.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
The entire purchase and delivery…
The entire purchase and delivery process was very smooth. Hitesh Gulati very professionally explained the advantages and disadvantages of all the brands and helped us make the right choice.
14 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Tetyana,
Thank you for your wonderful review! We’re thrilled to hear that Hitesh Gulati provided professional guidance and helped you make the right choice, making your entire purchase and delivery process smooth and stress-free.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to assist them as well!
CAS
Respuesta de Canadian Appliance Source - Etobicoke
Hi Franco,
We appreciate your feedback and are so glad that our sales representative was knowledgeable and efficient during your visit. Thank you!
CAS
Changing an order that I had done wrong
Irealized Thursday evening that I may have ordered the wrong size refrigerator. I went into the store then next day to check and did find I had not ordered the right size. My account manager was on a day off so the staff helped me make the correct purchase and found they had stock so the order could still be delivered the next day on time. Great service very helpful staff. Best experience I have had purchasing what I wanted. Thank you Roger and support staff. We will be back. Delivery service was just as helpful called 7 minutes before delivery and we were ready in out in 10 minutes.
12 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi David,
Thank you so much for sharing your experience! We’re thrilled to hear that Roger and our support staff were able to help you correct your order quickly and efficiently, ensuring your new refrigerator arrived on time. It’s wonderful to know that our delivery team made the process seamless as well.
We truly appreciate your business with CAS and are so glad we could make this your best appliance-purchasing experience. We look forward to serving you again in the future—please feel free to recommend us to your family and friends, we’d be happy to help them too!
CAS
The sales team was helpful and…
The sales team was helpful and responsive. And the delivery team was exceptional. Initially we didn’t think that the fridge would fit through the door but they made it work.
3 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Stacy,
Thank you for your wonderful feedback! We’re delighted to hear that both our sales team and delivery team provided helpful and responsive service. It’s great to know our delivery team was able to make your fridge fit smoothly—even when it seemed tricky.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Respuesta de Canadian Appliance Source - Etobicoke
Hi,
We're glad you enjoyed your experience. It's great to know our service was helpful from the start through the installation.
CAS
Sales person Tim Turingia excellent
Sales person Tim Turingia excellent, clarified info I got from website perfectly. Delivery staff excellent.
4 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi,
Thank you for your kind review! We’re thrilled to hear that Tim Turingia provided clear guidance and that our delivery staff exceeded your expectations.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Had what we wanted at a good price.
8 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Paul,
We're happy to hear that you found what you wanted at a price that pleased you. Thank you for your feedback!
CAS
I’ve purchased many appliances from…
I’ve purchased many appliances from here. All experiences have been good.
3 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Michelle,
We're happy to hear that you've consistently had positive experiences with our appliances. Thank you for sharing your valued feedback with us!
CAS
Tim is an excellent representative for…
Tim is an excellent representative for Canadian Appliances. He has an excellent attitude and was
very helpful in helping me selecting the right appliances for my laundry.
10 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Elizabeth,
Thank you for sharing your experience! We’re delighted to hear that Tim provided such helpful service and assisted you in selecting the right appliances for your laundry. His positive attitude and dedication to helping customers are qualities we truly value. We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Quick efficient accommodating service
9 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Kristopher,
We appreciate your kind words! It's great to know our service was quick, efficient, and accommodating for you. Thank you for your feedback!
CAS
Returning clients.
Returning clients.
Fast and efficient, everything was done up to our expectations.
Will definitely recommend their services.
9 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Natalya,
Thank you for being a returning customer and for sharing your experience! We’re delighted to hear that everything was handled quickly and efficiently and met your expectations. Your continued trust means a lot to us. We truly appreciate your business with CAS and look forward to serving you again in the future. Thank you as well for recommending us—we’d be happy to welcome your family and friends anytime!
CAS
Respuesta de Canadian Appliance Source - Etobicoke
Hi,
Thank you for choosing CAS — we truly appreciate your business. Hearing that you found the best sales team, the best selection, the best prices, and the fastest delivery means a lot to us. We’re grateful for the chance to serve you and would be happy to help again anytime. If your family or friends are looking for appliances, we’d love for you to send them our way. Your support helps us continue doing what we do best.
CAS
All was great
All was great. However installer did not level the washer. Huebsch install spec calls for leveling front legs. Thanks.
2 de marzo de 2026
Overall very efficient
Overall very efficient . The sales person disappeared after we placed the order but your service staff were able to fill the gap and arrange delivery
1 de marzo de 2026
Great sales and service!
Excellent all around with Tim being very helpful at the Etobicoke store!
1 de marzo de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Rahul,
Thank you for your kind words! We're thrilled to hear that Tim provided excellent assistance at our Etobicoke store and made your experience a positive one.
We truly appreciate your business with Canadian Appliance Source and look forward to helping you again in the future. Please feel free to share your experience with family and friends who may be looking for appliances!
CAS
Respuesta de Canadian Appliance Source - Etobicoke
Hi Jarod,
Thank you for your feedback! We're glad to hear that your delivery went smoothly.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to recommend us to family and friends for their appliance needs!
CAS
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