The service was excellent. I also greatly appreciated the fairness of our salesman, Joel Mpoyi, qui a pris le temps de nous expliquer la contradiction concernant la nouvelle loi québécoise pour la gar... Ver más
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79 Boulevard de la Gappe, Unit C6, J8T0B5 Gatineau, QC, CA
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The service was excellent. I also greatly appreciated the fairness of our salesman, Joel Mpoyi, qui a pris le temps de nous expliquer la contradiction concernant la nouvelle loi québécoise pour la gar... Ver más
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Very happy with products (Fridge and dishwasher). Samantha gave us insight into various brands while letting us know the pros and cons. She gave us the space and time we needed to compare. No pressure... Ver más
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just a brief detail. The water hose were install criss cross. But no big issue, when notice, we uncrossed them ourselves. The machine functions super great. we really like it.\ the workers were c... Ver más
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I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... Ver más
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Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Canadá
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L'accueil du personnel, bien aimable, la qualité du service offert ainsi que le prix acceptable des électros au regard de la concurrence ont fait toute la différence.
The seller was helpful and gave me done great price ! Delivery was on time.
Le vendeur a été très professionnel, a répondu à toutes mes questions, très bon service à la clientèle, livraison rapide
First time at CAS and very impress. The representative was very knowledgable and listened to my needs. I would definetily recommend without hesitation.
Excellent service de Francis Madore-Lachapelle.
Très professionnel, compétent et attentif.
Le gars a la réception pour ramasser mon lave vaisselle perdu ben raide en plus du gars de l office lui non plus savait quoi faire pourtant mon lave vaisselle était payer au complet donc au bout de 40 minutes d attentes et investigation sur moi j ai décider de mettre fin à la vente et de me faire rembourser le 1000$ je vous dit que c est vraiment pas le fun pour Samantha à Gatineau qui a perdue cette vente non mais vraiment un service pourris a l entrepôt d Ottawa
Denis clement

Respuesta de Canadian Appliance Source - Gatineau
Très bon service à la clientèle, l'agent a été en mesure de nous aider avec nos disponibilités pour l'horaire de livraison et les différents mode de paiements !
Service rapide et courtois. Disponibilité de l'appareil incroyable, c'Est notre 2e expérience en moins de 4 mois...
Professional and courteous personnel.
Provided advice and responded to every questions.
Doing your research ahead of time, provides an opportunity to sit with the sales representative, to create a more personal experience.
There was no high pressure sales approach. I appreciated the attempt by the sales representative to arrive at a more satisfactory lower price than online.
We had a great experience from ordering to delivery! I was able to confirm next-day delivery would be available for our fridge before ordering and was given a code to lower the delivery fee. Delivery was within the window and the live-tracking was a very helpful feature. Would definitely order from here again!
La personne qui m'a aidé dans mon achat a été très gentille et m'a bien conseillé.
I was given wrong information at the store about the delivery schedule. I asked to take the old frig at the store, but the delivery people did not have that instruction on the order. I asked them to at least to but the old frig in the garage, the junior guy said yes but the senior guy did not even respond, they went outside got in their truck and left. 2 things happen here, the sale rep at the store screwed the order and the delivery guys were rude and obviously did not about me the client stuck with the old frig. My wife and I are both senior citizen.

Respuesta de Canadian Appliance Source - Gatineau
My machine his new and does not work, I am waiting for thé repair man to get a new part and try to rectify the situation.

Respuesta de Canadian Appliance Source - Gatineau
Très belle expérience avec cette nouvelle compagnie pour nous.
Très bons services de livraison des deux livreurs polis, souriant.
Je recommande cette compagnie
Canadian Appliance Source.
Merci!
Une semaine avant notre déplacement au commerce de Laval, nous obtenons au téléphone la confirmation que la livraison est possible chez nous (103 km).
Nous nous rendons et le vendeur alors que nous nous rendons nous attire loins des produits que l’on regarde (appareils déballés). Au final nous choisissons un appareil déballé qui comble nos besoins et devant son bureau il nous apprend que la livraison ne peut se faire à notre adresse contrairement à ce qu’une représentante nous avait dit la semaine précédente. Il vérifie si la livraison peut se faite à partir d’Ottawa et la réponse est non puisqu’ils n’ont pas le modèle choisi. De retour à notre domicile, nous faisons des appels à Ottawa et on apprend qu’il y a un commerce à Gatineau et qu’ils ont notre choix et qu’ils peuvent faire la livraison. Nous procédons à l’achat. Dix minutes après le paiement le vendeur de Laval nous informe au téléphone qu’il peut faire transférer son frigo à Ottawa pour qu’eux fasse la livraison à notre domicile. Alors pourquoi faire simple quand on peut faire compliqué?

Respuesta de Canadian Appliance Source - Gatineau
Bought washer and dryer. Washer delivered defective. Motor burnt. Contacted CAS. They will not replace and insist we deal with the manufacturer, who took two weeks to get a technician to our house. Diagnosed the problem. Needs to replace motor which will take an additional three weeks. No reply from CAS on my last plea for them to simply replace the unit with one that works. Terrible client service. Avoid.

Respuesta de Canadian Appliance Source - Gatineau
Nous avons été très satisfait du service lors de la vente et lors de la livraison.
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