Bonjour, Tel que mentionné, Tristan Boilard Laliberté a fait un excellent travail ainsi que son collègue Michel Mercier. Rapide, efficace et très bien conseillé lors des achats. Sans pression ni... Ver más
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Bonjour, Tel que mentionné, Tristan Boilard Laliberté a fait un excellent travail ainsi que son collègue Michel Mercier. Rapide, efficace et très bien conseillé lors des achats. Sans pression ni... Ver más
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J'ai fais mon achat avec la représentante Oumou Thiouck et je suis très satisfait de ses services. Son aide précieuse, son professionnalisme et sa bienveillance ont fait toute la différence, je l’appr... Ver más
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Vous devriez mettre vos messages en français ou au moins bilingues! Le vendeur n’avait aucun intérêt à répondre à mes questions, j’ai dû moi-même regarder le livret d’instruction pour avoir la réponse... Ver más
Le vendeur a été cordial avec moi et a répondu à toutes mes questions de façon claire et précise. Les livreurs ont respecté leur rendez-vous malgré la mauvaise température. Ils étaient très respectue... Ver más
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Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canadá
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Très bonne expérience en général. Livraison rapide et selon l'estimé.
Très bon service de mon vendeur et bon prix et
également pour la livraison, les livreurs très gentil et efficace
Je recommande à tous
Purchase was made online. Phillip was more than helpful and patient with me. Delivery was on time…removal and hookup of new washer was flawless and quick. I am extremely pleased with the service that I received!
We found the men delivering our appliances to be diligent, cautious, checking all was clear, and brought two appliances with great competence, no errors, and all was in place in a very short time. They were polite and connected with us in excellence rapport. My husband and I highly recommend them for their great connection with us and they cared about usl
Great prices, great service, a lot of choice and inventory and next day shipping is a charm !
J’ai pas reçu ma commande et personne n’as crue bon d’appeler alors que j’ai libéré ma matinée de travail à cause de la livraison!

Respuesta de Canadian Appliance Source - Longueuil
Making the choice was easy, planning the delivery was easy, getting the appliance was efficent .
Excellent service ,
Luis Cartagena , amazing guy . Answer all my questions
Purchase was a breeze. Delivery rescheduled twice. No explanation. Many calls. Still without the appliances I purchased. Took two days off work for the deliveries that never happened. Also had to reschedule plumber twice with cost. Never will I recommend!

Respuesta de Canadian Appliance Source - Longueuil
It was easy ordering online. Pick-up was easy and organized.
Not a good experience. I was not conveyed the information correctly. No call back or not even anyone helped with the order. Disappointed at together.
Liars I called them again today and they are claiming that it won’t be available for pickup until next week Tuesday. Tristan the sales agent has not contacted me after multiple messages left. Customer service is the worst. Very disappointed and dissatisfied.

Respuesta de Canadian Appliance Source - Longueuil
The installation company which I am told is a sister company, takes a lot of private credit card information on phone violating PCI regulations. This payment method makes customer verify uncomfortable.
Great service, and professional advice from my agent. All was done remotely.
L'expérience globale fut excellente, sauf que le réfrigérateur a été livré à 20:00 le soir, ce qui est un peu tard. De plus, nous avions de la visite pour le souper, ce qui n'était pas l'idéal.
Great service and perfect appliance, Thank you
Great product advice. Delivery/Installation team were on-time, friendly and knowledgeable.
Il y a une puck sur ma laveuse neuve qui était caché par un ruban blanc.
Je l’ai vu que quand je l’ai enlevé .

Respuesta de Canadian Appliance Source - Longueuil
"without prejudices"
The vendor lie to us, we ask the vendor that the door of the refrigerator to open on the wright side (you called it door swing reversal) and the vendor SWEAR that it will be done BEFORE deliver which was ABSOLUTELY FALSE. We got the refrigerator with the door opening on the WRONG side. Service wanted to charge us when it was already included in the invoice, they corrected after. CAS send people to reverse the door and did not have the write tools (I had to lend tools crazy enough) it took almost 2 hours when it should had take half an hour ( worst service ever) gang of incompetent. In two words all the problems because of the vendor was incompetent and lie to us. Notwithstanding any terms and conditions and privacy policy of the Trustpilot's.

Respuesta de Canadian Appliance Source - Longueuil
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