First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Ver más
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First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Ver más
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Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... Ver más
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Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.
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We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... Ver más
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Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canadá
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On entering the store we were left to browse for a while which is what we wanted to do.
Eventually Naveed Afzal came and helped answerering our questions. It was a good experience and 2 purchases were made. It didn't take long. Delivery was made next working day and at the time stated. The two delivery guys were very friendly and careful moving g the appliances in and out of the house. Prices were good.

Respuesta de Canadian Appliance Source - Markham
The Salesperson didn’t provide enough information about product and just tried to sell something.

Respuesta de Canadian Appliance Source - Markham
Helpful staff and quick response to questions! Very knowledgeable and just great to deal with

Respuesta de Canadian Appliance Source - Markham
Joseph was excellent to work with. He focused on our needs and was able to provide a great options.

Respuesta de Canadian Appliance Source - Markham
Upon arrival at CAS, Markham we were pleasantly greeted by Naveed Afzal.
We found Naveed listened to us, was very knowledgeable & provided options for us to consider.
Naveed also explained in detail today's pricing, instant rebates, credit card negotiated discount, 4 year extended warranty & that our selection qualified for free delivery, old appliance removal & water line connection.
Also, delivery was on time and Richard & his helper were very pleasant, insured drop mats covered our flooring, set up was completed in an efficient & timely mannerprior mother removing all packing materials.

Respuesta de Canadian Appliance Source - Markham
We had warm welcome and great shopping experience with Naveed. He was very polite and respectful to us as a customer. Delivery was on time and they also did a great job. So finally a happy customer.

Respuesta de Canadian Appliance Source - Markham

Respuesta de Canadian Appliance Source - Markham
I give this a super five-star review!
Nina Zhang (Canadian Appliance Source - CAS) 8261 Woodbine Ave, Markham, ON L3R 8Z5 helped me find a dishwasher of a special size. (Because my customer's condo unit has a very low ceiling, dishwashers bought from other appliance stores wouldn't fit.) Nina Zhang was very professional and patient, and helped me find the GE-GDT225SSLSS (only 32.5 inches high, and the mounting brackets can be installed on the side of the dishwasher) from a large selection of models. This perfectly solved my customer's problem. A special thank you to Nina Zhang for her help! 5-star review!

Respuesta de Canadian Appliance Source - Markham
Great prices, quick and effifient delivery. Knowledgeable salesteam.

Respuesta de Canadian Appliance Source - Markham

Respuesta de Canadian Appliance Source - Markham
The sales are patient and professional, and the installation is quick.

Respuesta de Canadian Appliance Source - Markham
Called Saijay about the appliances interested. He' s knowledgeable and willing to take the time to go through details. We had a fair negotiation, the purchasing and delivery went well. Thanks.

Respuesta de Canadian Appliance Source - Markham
Paz Vyapoory was very helpful and courteous with respect to the delivery of my order.
Thank you Paz, CAS is fortunate to have an employee as good as you.
I called Customer Service to check on the warranty for our microwave and was assisted by Rayan Seepersand at Customer service.
Rayan was polite, courteous, knowledgeable and professional. From my call display Rayan was able to look up my purchases and warranty information and provide us with the information we needed. I highly recommend CAS and appreciated working with Rayan.
Ryan Seepersand was very helpful in providing information on how to resolve issue I had with my appliance. He gave me a step by step instruction on how to fill out the the return form. He was very helpful.
Bought a refrigerator a couple days ago, in store experience was great. After sales absolute garbage. I reported all the issues I have way before the 48hrs and also sent a copy to the sales person. CALLED EVERYDAY AND SENT NUMEROUS EMAILS, ALL I GET 'WE DIDN'T HEAR FROM MANUFACTURER". Then I got an email saying if I want a faster resolution I should contact the manufacturer. I did and they said they NEVER received any report on this issue and CAS should've taken care of this when I reported within 48hrs. Not sure who is lying. Also the delivery people, they were in such a rush to sign the delivery slip that you have no time to check anything whilst they're around. WILL NEVER BUY ANYTHING FROM CAS NOR RECOMMEND THEM. On this reply from CAS, just to clarify. I MADE THE APPOINTMENT WTH MANUFACTURER AFTER I WAS TOLD BY CAS IF I WANT A FASTER RESOLUTION. Also I never AGREED TO USE UNIT AS IS, I HAVE THE EMAIL WHERE I WAS TOLD TO CONTINUE USING IT BY CAS. Just want to make one thing clear, when CAS DELIVER YOUR STUFF AND THE DRIVER IS GONE, YOUR'RE AT THE MERCY OF WHAT YOU GOT. THAT 48hrs nonsense to report stuff is a SHAM. I asked the manufacturer twice and I was told within that 48hrs CAS WAS SUPPOSE TO REPLACE THE UNIT. To date, I received this refrigerator on 19th July, 2025 and NEVER GOT WATER OR ICE. All I got was water all over my kitchen the first night FROM THE LEAKING FILTER. PATHETIC.

Respuesta de Canadian Appliance Source - Markham
Was really delighted to work with Treshna on a small issue with an optional ice maker. She was very understanding and was able to quickly resolve the problem to my complete satisfaction! A real thumbs up to Treshna! 👍
I'll have to say that CAS is a very responsive company, from beginning to end. From Sales to Delivery, someone is always there is assist you. I had to call Pre-delivery customer service a few times to schedule my fridge drop-off, and I got Yudish Rajaysur a couple of times. He was nothing short of professional & tried to help as best he could, without sparing any details. He made sure my reschedule time was updated in their system properly. I'd totally recommend him as an exemplary employee ! 😊
I am making a point of posting this review on Trustpilot as the platform was instrumental in us choosing an appliance vendor that worked out very well for us.
Based on our experience over this past week, I highly recommend CAS for a seamless experience when purchasing appliances. We did do a lot of homework in advance and had tentatively selected a specific bottom-door refrigerator and an upright freezer before going to the store. Our salesperson, Harry Kainth, did an excellent job in discussing alternatives but ultimately, we ended up with what we had pre-selected. From there he patiently led us through the paperwork and answered all our questions related to delivery and installation. Our purchase was made on a Sunday and delivery was scheduled for Wednesday. The company called us the evening before to confirm and the next day we could track the delivery by projected half hour time slots and the number of stops remaining prior to ours. This was especially important as we were dealing with the transfer of frozen food from old appliances to the new. The two delivery gentlemen were friendly, respectful and efficient. Overall an excellent experience.
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