Canadian Appliance Source - Markham Opiniones 

2285
TrustScore: 4.5 sobre 5

4,7

8261 Woodbine Ave., Unit 3, L3R8Z5 Markham, ON, CA


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de electrodomésticos

Sobre Canadian Appliance Source - Markham

Escrito por la empresa

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Información de contacto

  • 8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canadá

  • 9054757530

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(2285)

7521 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional Customer Service…

I received exceptional customer service from Paz Vyapoory in helping me pay for my appliances and arrange delivery. I really appreciated his patience and the time he took guiding me through the process.

I would also like to acknowledge the phenomenal service of Naveed Afzal who helped us understand the appliance options and features. He was extremely knowledgeable and professional. He did not pressure us for a sale which we appreciated. He remained available for follow up questions and negotiating our appliance purchase price after we had presented a few competitors promotions. I would highly recommend these gentleman and this store for appliance purchases. We had a very disappointing experience with a sales rep in the Scarborough store and left upset and unsatisfied. Try this location of CAS for a completely satisfying experiences. Please recognize and reward these gentleman for their incredible customer service!

26 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great After Sales Team

The after sales department (Paul and Treshna) were amazing! They took care of our defective appliances quickly and did a thorough job making sure we received replacement items in a timely manner.

17 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top Notch Service and Sales Experience

It was a pleasure connecting with Kien at the markham CAS and Treshna from after sales for the purchase of my Bosch dishwasher.  Treshna and Kien were especially helpful with my post install junction box return, answering all my emails and contacting me by phone to make sure everything was smooth. Overall a very pleasant first experience with CAS end to end and will shop there again for the wide selection of appliance models.

4 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Paz was polite and precise.

Paz called me on Thursday to advise me that the product I ordered was ready for delivery as early as Saturday (2 days away) or the week after if I was not ready to take delivery. I had to contact my wife before I could confirm any date. He left me his contact phone no. with extension and advised that I could call back after I could confirm a date for delivery. Paz advised that if he was not available to pick up my call, I should leave him a message to return my call. I called back to book a delivery time and luckily I got Paz on the phone immediately and he quickly confirmed the booking and advise me the process. Paz was polite and precise during our communication. I hope that the delivery personnel are as efficient and effective on Saturday.

9 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Brand new bar fridge - excessive noises upon plugging it in. Based on the fact that I plugged it in no return?

Last Friday, we purchased a Cavavin refrigerator from Canadian Appliance Source in Markham. I was instructed to wait 24 hours before plugging it in, which I did. However, upon plugging it in, it started making excessive noises. I returned to the store on Monday and informed the representative Andrew Lee about my experience, expressing my desire to exchange it for an upgrade. The representative questioned whether I had plugged it in, to which I responded affirmatively, explaining that I wouldn't have known about the noises otherwise. Despite this, the representative advised against mentioning it, suggesting that it might affect the return process negatively.

Later in the week, a service technician came to inspect the refrigerator and claimed that the noise was normal for that unit, advising me to let it run for 24 hours, promising it would improve. Unfortunately, it did not.

Subsequently, I filled out an online return claim, only to have it rejected within 30 minutes due to the fact that I had plugged in the unit. I'm feeling incredibly frustrated and deceived by this experience. As a senior, I'm completely beside myself with what has transpired.

19 de abril de 2024
Opinión espontánea
Logotipo de Canadian Appliance Source - Markham

Respuesta de Canadian Appliance Source - Markham

Dear Customer,
Thank you for providing your feedback. We regret to hear about the issues you are experiencing with your appliance. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty. We can see that you are in communication with our After Sales Team and one of our senior agent is assisting you with your case.
CAS

Valorada con 1 estrellas sobre 5

Friged damaged on arrival

I purchased a refrigerator from the Canadian Appliance Centre on 17 March, with a scheduled delivery of 18 March. The appliance delivered was damaged in freight, and per the instructions of our Sales Associate, we refused to take delivery. The company would not expedite a replacement until the 20th, in the meantime we lost most of our food to spoilage. I asked for some compensation to offset my loss, but my request went unanswered.

17 de marzo de 2024
Opinión espontánea
Logotipo de Canadian Appliance Source - Markham

Respuesta de Canadian Appliance Source - Markham

Dear Todd,

We want to take a moment and address your concerns.

We are not in the business of selling damaged items. However at times damaged units are delivered not intentionally. We are in the business of handling big and bulky merchandise which at times may be damaged somewhere in the process from production to consumer home. Why this is unfortunate, it is not deliberate. At your request on delivery, the item was refused, to reschedule another one. The soonest available date we had was on March 20. We're sorry that two days was a long wait for a replacement product. On delivery we had offered both a door replacement or compensation to keep the product, so you wouldn't be without, but the offers were rejected.

Unfortunately, we are unable to offer compensation for food spoilage based on the information provided.

CAS

Valorada con 5 estrellas sobre 5

Thank you

Wayne worked very hard to get me the approval for the exchange of GE Vent Hood with to Broan Vent hood . The exchange was necessary as the GE Vent was not the right one for my new renovated Kitchen. I hope to pick it up in a couple of days
Thanks Wayne. You are great.

6 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

lots of stock

lots of stock. easy to order, good to return.
Johnny Wang helps me to choose the right model to fit the special size.
Then personal reasons, need to return it.
Sid responded to my return require in one day.

16 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our sales rep Nina Zhang was excellent

Our sales rep Nina Zhang was excellent! She was very patient and efficient in answering our questions, even a few days after visiting the store.
Our appliance delivery went very smoothly and was timely. We were kept informed of the arrival time by phone and were able to track the schedule online. Very happy overall with everything and would definitely return and recommend Canadian Appliance to friends and family.

10 de septiembre de 2023

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