Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... Ver más
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Consulta las opiniones de los clientes
As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper m... Ver más
Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March.... Ver más
Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwas... Ver más
Información sobre la empresa
Sobre Canadian Appliance Source - Regina
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
4023 Rochdale Blvd, Unit E3, S4X4P7, Regina, SK, Canadá
- 3062056685
4,4
Excelente
268 opiniones
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Great deal.
I went to CAS in Regina and was able to see the type of refrigerator we had chosen online…..not exactly the same model, but close enough to see what the inside actually looked like. Mayank was very helpful in showing me what I wanted and no pressure to look at something else, They had stock in our area and I was able to get one quickly……Most other stores here had no stock for 4-6 weeks. I was happy to be able to get the refrigerator we wanted instead of settling for something else. I was also offered a better deal over other retailers. Happily, it was delivered yesterday and is working great…even have a few ice cubes already!!
31 de julio de 2023
The service was very fast and delivery…
The service was very fast and delivery was quick and careful. One thing, the description on the website included some features that weren’t on the fridge we got.
4 de agosto de 2023
It was quick and swaty was very…
It was quick and swaty was very knowledgeable. We love our dishwasher. The only thing we can complain about was the delivery which should have been between 5 and 9 pm and it arrived at 2am...
21 de julio de 2023
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I was told my induction cooktop would…
I was told my induction cooktop would be in Calgary on July 25th and I would be able to pick it up from Regina on August 5th but I got a phone call today saying it should be in Regina on August 13th. Waiting now to see if it gets here then or not.
22 de julio de 2023
Respuesta de Canadian Appliance Source - Regina
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note that at the time of purchase, our Sales Team has been advised to give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
As per our records, we can see that your cooktop is in transit and the delivery is booked for August 2nd, 2023.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Trust Worthy people.
The people were professional and kind. They listened to understand and not just to make a sale. A comfortable place to deal.
18 de julio de 2023
Rep was helpful in finding me the…
Rep was helpful in finding me the fridge I needed. Would have preferred to have it delivered but live on a farm
10 de julio de 2023
Our sales person had to recalculate the…
Our sales person had to recalculate the price three times before we think we got the correct amount. Other wise we would have probably given him a five
19 de julio de 2023
Friendly knowledgeable service
20 de julio de 2023
I shop online
I shop online, and the staff who helped me was extremely knowledgeable and friendly and his name was Mr. Zoheb Baradea, he is more patient to answer all of my questions. As well as the delivery guys, though I’m not around that time, they are more helpful and friendly and the delivery was earlier than I thought.
Thanks for your service well done indeed.
16 de julio de 2023
Amazing 🤩
Honestly ! Amazing
From the time of purchase to the time of delivery …
No delays, straightforward, great communication… right on time, great follow up and the drivers were amazing, super helpful.
14 de julio de 2023
Professional and friendly staff
Professional and friendly staff. Excellent installation job of the stacked washer/dryer system.
My tenant is happy so I am happy!
13 de julio de 2023
Great online communication re
Great online communication re: delivery, which happened on time. Very courteous salesmen, who were very helpful.
17 de julio de 2023
Washer move
The guys moved the washer in really well and removed our old one.
The only thing to mention is that they left cardboard on the lawn, and a piece of styrofoam and plastic strapping on the street .., not great for the environment.
Thank you!
Jackie
9 de julio de 2023
Seeking dishwasher
Contact was by phone. Very professional assistance; answered all my questions to my satisfaction in a very courteous manner.
10 de julio de 2023
Very helpful staff
After searching pricing online for the exact model I wanted, they had the best price. After discovering the long wait time, I was able to switch to a slightly different model, and the rep was able to get my fridge on the truck for the very next day (even though I phoned late). Excellent service provided which prevented me from losing an entire fridge full of food.
15 de mayo de 2023
Easy Delivery Experience
Friendly and knowledgeable delivery guys, and flawless communication on delivery time.
29 de junio de 2023
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