Started well with a quick dispatch but the item received had a European 2-pin plug instead of the UK 3-pin plug I ordered. Care Lamps have not responded to my emails, calls, voicemail, online form sub... Ver más
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Consulta las opiniones de los clientes
Customer engagement from Ian abmisal . Plug type not stated clearly 3pin or 2pin instead requests land mass...Should be clearer Ian solution €5 credit The parcel thrown by courier over 2m Gate a... Ver más
La empresa ha respondido
AVOID - SCAMMERS Received the lamp but wanted to refund as no longer required. Submitted the returns form online and no response - over a month ago now. Will be doing a charge back via the bank. N... Ver más
Brilliant !! Initially purchased to relieve my cats arthritis and the improvements incredible!! Avoided all the nasty meds from the vets, and she’s able to climb the stairs again :D While primarily i... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Red Light Therapy | UVB Phototherapy | Since 2014 The UK's leading provider of light therapy solutions We bring affordable solutions to the masses
Información de contacto
Care Lamps, International House, 24 Holborn Viaduct, EC1A 2BN, London, Reino Unido
- 02081446939
- sales@carelamps.com
- www.carelamps.com
2,0
Malo
169 opiniones
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A good buy
A suitable size for me, not too big. Seems to work well, happy with purchase from Carelamps.
26 de mayo de 2020
Opinión espontánea
It’s making a difference
I bought this at the beginning of the year. On reflection I wish I’d bought the full size. I’m very happy with my purchase as it’s really well made and great value for money. The only reason I haven’t given it a five star is I would have liked a timer on it instead of me having to use my mobile phone.
26 de mayo de 2020
Opinión espontánea
Respuesta de Care Lamps
Hi Liz, thank you for your review of our product. Although we would love to hear your thoughts on the service you have received.
If you can, please leave a product review on our website!
Service was ok
The delivery was prompt but had to return lamp.refund was given. The lamp was fine but not the item I wanted as it wasn’t infrared.Didn’t receive a reply concerning re order of different lamp but managed to find same lamp cheaper on amazon. The Care lamp is made in China and that’s where the amazon one came from.
26 de mayo de 2020
Opinión espontánea
Respuesta de Care Lamps
Hi Amanda, thank you for taking the time to write your feedback we really appreciate it. With regard to no reply, I have just been through our email history and can see that your original message was sent on the 15th of May asking for more details which we replied to 2 hours later. You placed an order (thank you!) the same day and the product was with you on the 16th May.
You then emailed us on the 16th May at 11:29. It turns out you ordered the wrong product. We had a few emails back and forth with our last email to you being at 12.24 on the 16th May to which you didn't reply. We appreciate your business and are sorry that you ordered the incorrect product (The model you actually wanted was not in stock and not available for sale).
With regards to finding our product cheaper on Amazon, we are the only sellers of the Care Lamps range on amazon and the prices are never lower on Amazon.
We wish you kind regards and good luck on your red light journey.
Fantastic service and products ✔️
Fantastic service and products.
Answers all your concerns with professional advice.
Service is second to none.
Super fast delivery.
Great after sales service.
If they sold cars You wouldn’t need another garage..
Highly recommended 👍
26 de mayo de 2020
Opinión espontánea
Respuesta de Care Lamps
Hi Chris, thank you for your excellent feedback. We really appreciate it.
Respuesta de Care Lamps
Thank you Robert, we really appreciate your business and feedback.
Excellent service & really quick…
Excellent service & really quick delivery. The owner Ian is extremely courteous and kindly spent time answering my questions over the phone. He then emailed me detailed information that helped a lot with my decision.
I placed the order on Saturday and received it today - a Monday bank holiday! The panel is well made, works perfectly & comes with equipment to hang it with, as well as eye protection.
He offers a 30 day guarantee and a multiple year warrantee which is very reassuring. I’m glad I made the decision to buy from this company and am looking forward to using the lights.
25 de mayo de 2020
Opinión espontánea
Respuesta de Care Lamps
Thanks, Ellie. We really appreciate your feedback!
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