Carelink24 Opiniones 

595
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My equipment arrived promptly Prompt & friendly response when testing Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over a w/end,so your respond... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just contacted the Carelink helpline to ask about a fall my Mum had which did not trigger the alarm. I spoke to Tom who was very helpful in explaining the 6-second rule and gave me some good advice on... Ver más

Valorada con 5 estrellas sobre 5

Kelly the young lady who dealt with me was exceptional. I wanted to upgrade to the new digital system & told her that I had done some research & found a much cheaper product & would go with the other... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

There was many problems on receipt of replacement box which was faulty. However a further replacement was sent with out delay and all went smoothly and security was again on board. The engineer was in... Ver más

Información sobre la empresa

  1. Tienda de equipos de seguridad
  2. Cabina para llamadas de emergencia
  3. Servicio de asistencia médica de emergencia
  4. Servicios de asistencia médica a domicilio

Escrito por la empresa

For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life. Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

595 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,3

Todas las opiniones

(595)

7 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

paperwork

No problems with setting up but had to get my information off the internet, no paperwork sent.

16 de marzo de 2023
Logotipo de Carelink24

Respuesta de Carelink24

Hi Kenneth,

Thank you for taking the time to leave your feedback regarding the Alarm Service today.

I am sorry to hear that you have been dissatisfied with the initial set up process for the Alarm. I can confirm that our New Customer Form is, by default, sent via the internet in order to reduce our environmental impact generally. However, we are able to send a post version of the Form if it is necessary.

I have raised your feedback with the appropriate department for further review.

Many Thanks,

Cordelia

Valorada con 5 estrellas sobre 5

We were impressed with how quick the…

We were impressed with how quick the alarm and key safe were delivered and how uncomplicated it was to set up. We feel more reassured now Mum is wearing a Carelink alarm.

17 de enero de 2023
Logotipo de Carelink24

Respuesta de Carelink24

Hi Liz,

Thank you for your review today.

We are pleased to hear that your experience with the Carelink24 Personal Alarm service has been so positive thus far. I will be sure to share your comments with the appropriate members of staff.

I hope you enjoy the rest of your day.

Many Thanks,

Ash

Valorada con 5 estrellas sobre 5

A fantastic product and service

Delivery was fast, (despite the strikes) setting up the machine to the internet and the phone was a doddle, filling in the information online was simple to understand and straight forward and then hearing the opperators voice say my Dads voice whilst testing was so reasuring, giving us peace of mind. Thank you so much.

28 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Setting up the system was painless and…

Setting up the system was painless and easy and Carelink were very helpful. We had one emergency andthey were prompt and sorted things well. Very pleased with the system and feel more confident when home alone.

9 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks your kit arrived for my…

Thanks your kit arrived for my mother the next day, even with the pre Chruistmas rush on deliveries. Set up instructions were very easy to follow and the 5 test alarm calls were very throrough as we checked pendant/ writs pendant and ranges for both. The staff were all well versed and polite. My mother listened in and was reassured that the activation of the pendnats got a speedy response especially as they receptionsit was clearly not aware that they were test calls only.

28 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Easy set up with compassionate operators

I bought this for my elderly mother and it arrived really quickly, was easy to set up and the telephone team on the red button were caring and compassionate, and when it came to the time we no longer needed the machine they were really helpful and considerate in closing the account.

16 de noviembre de 2022
Valorada con 3 estrellas sobre 5

An unfortunate mishap by.myself

I've only used my Care Link.once which was accidental.and a very kind.lady answered me after .quite a quite a along time some time like 10-15;mins you just unable to..get through to me i.dunno why but there was a lotta background interference but scared me. It worried me as in case it was emergency and had to wait so long. Fortunately as I said it was myself ok and just by accident I pressed the a!arm. But a bad experience. Sorry about my complaint. I've no.idea about the date.

16 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Caring and efficient team who have our…

Caring and efficient team who have our backs if our elderly dad needs help. Thank you

11 de noviembre de 2022
Logotipo de Carelink24

Respuesta de Carelink24

Hi Mrs. MacGregor,

I would like to offer our appreciation for you having taken the time out of your day to provide your feedback on the Carelink24 Personal Alarm Service that we provide you.

I am full well glad to hear that you have had such a positive experience with the Service and would like to let you know that your comments have been shared with our Staff.

I hope you enjoy the rest of your day.

Best Wishes,

Fiora

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