Carscene Opiniones 

Recently purchased a vehicle from Carscene which developed a few issues shortly after purchase. The team there have been fantastic at getting these sorted for me, taking the car back until everything was rectified and providing a vehicle for me to use in the meantime. Communication was good throughout purchase and when addressing issues, can't fault them at all and would definitely look to return.

I have been a customer of Carscene for many years and have always had a great experience with them. Throughout that time I’ve bought several cars for myself, as well as cars for my children and grandchildren, and the level of service has consistently been excellent.

The staff are friendly, knowledgeable, and always willing to help, making the whole process straightforward and stress-free. Every car we’ve purchased has been well presented and reliable, which is why we continue to return to Carscene whenever someone in the family needs a new car.

It’s reassuring to deal with a company that values its customers and provides such dependable service year after year. I would happily recommend Carscene to friends and family.

I don’t normally leave reviews, but I felt like I wanted to for Carscene, as some of the reviews I have read have been a bit mixed.

I bought a new car from Ross at Carscene at the beginning of the year, it was a pretty straightforward experience, which was important for me as I’ve only ever bought a couple of cars before.

After a month or two of ownership, a scratchy noise started coming from one wheel. Carscene got the car back in to their garage fairly quickly and identified a brake pad had slipped. They changed both pads and new discs with no quibbling and no charge.

Later, after six months of ownership, my engine light came on - it was an oxygen sensor, so nothing too serious.
Again, Carscene got me in quite quickly and sorted it for me.
I had purchased extended warranty from them when buying the car, and they also dealt with this element of it, so again no charge for me and paperwork or anything!

I would happily purchase from these guys again - thanks!

⭐☆☆☆☆
My experience with Carscene has been nothing short of disappointing.

I purchased a 2016 VW Tiguan for around £10,000 after it was advertised as having a full service history. Although the service book contains ten stamps, I later discovered there was no documentary evidence that the cambelt and water pump had ever been replaced, nor any evidence of the Haldex system ever being serviced. These are significant maintenance items on this vehicle and are exactly the sort of history buyers rely upon when purchasing a used car.

Within two weeks of purchase I arranged my own inspection with a respected independent VAG specialist. Their report identified numerous issues with the vehicle, many of which were not apparent at the time of purchase.

When I raised these concerns with Carscene, they were initially dismissed. It was only after my finance company became involved that the dealership agreed to carry out repairs. Unfortunately, not all of the agreed work was completed and I also discovered further damage after the vehicle was returned. Responsibility for this was denied.

Before buying the vehicle I specifically asked whether it was fitted with an AdBlue system because I wanted to avoid purchasing an AdBlue-equipped diesel. I was told it was not. This information was incorrect, and the vehicle is now off the road with a serious AdBlue fault that I have been advised could cost more than £2,000 to repair.

The matter has now been ongoing for months. I have involved Trading Standards and my complaint regarding the finance company's handling of the case is currently with the Financial Ombudsman Service.

In response to Carscene's reply: this is not "buyer's remorse". If that were the case, I would not be paying thousands of pounds from my own pocket to put the vehicle into the condition it should have been in when sold. I also dispute the suggestion that I was aggressive towards staff. I was understandably frustrated after discovering multiple issues with a vehicle that had only recently been purchased, but I remained there to discuss those issues and collect my vehicle.

Carscene also refers to an independent inspection arranged by the finance company. This was a basic inspection and should not be confused with the detailed inspection I commissioned from a VAG specialist, which identified numerous defects. They are not comparable.

I have retained the inspection reports, correspondence, photographs and supporting documentation relating to this matter. My review reflects my genuine experience and is based on evidence that I am happy to provide to the relevant authorities.
My advice would simply be: save yourself the stress and buy elsewhere.

I bought a BMW from CarScene, and had a great experience. I went with my dad as never had been to a car dealership before, so didn’t know what to expect! Everyone was lovely and super helpful, also not making me feel pressured at all to buy a car. I did end up buying one and they were super transparent & helpful with everything, including giving me a fresh MOT & service, warranty and breakdown cover all included in the price of the car. They also managed to get everything done earlier for me to pick up asap! Super helpful & would definitely recommend! Would 100% return when buying a new car. Thank you!

This is my 2nd purchased car at Carscene and everytime I purchase a car off of them I am overly impressed with there customer service and care and attention in each and every car. Kevin was outstanding ! Car was super clean and drives like brand new. This is the only place to buy a car which is at an affordable price and reliable !!

Would I use this Garage again definitely not!
I brought a Volvo xc40. Lovely car. Within 2 days I noticed it was smoking bad at times. They took it back to check it. Was told nothing wrong with it and it never smoked when they had it. I had my mechanic I use, do a Full check on the car as it was still smoking, he found a few faults and I was advised to send it back. Kevin the owner of the garage wanted the chance to put it right? So I gave him benefit of the doubt. They did send it to a Volvo Garage and had a valve done which they said was the cause of the smoking.The add blue injector which had some crystallisation round it which my mechanic had taken a photo of. Came back on the report from the Volvo garage as being clean and not leaking ? .They also never done the spring like they were supposed to as said they missed it on the report I sent them. I asked Kevin to speak to my mechanic as I know nothing about cars. When my mechanic gave him his opinion what he thought the problem was and said about the crystallisation on the injector and that he had a photo. Kevin turned very nasty on the telephone and used very unpleasant language towards him even calling him a c**t very unprofessional. I then rang Kevin to speak to him myself. He got cross at me on the phone kept saying my mechanic called him a liar and that my mechanic was wrong about everything. He also accused me of having mental health problems because I was upset about the car. After spending nearly £20,000 on a car, I think I have a right to be upset when it’s not working properly. I then messaged Ross who initially sold me the car who was pleasant and helpful. so it was booked to go back to have the spring done. In the meantime, I noticed it was still smoking at times . So with the promise to have it looked at again to find the fault off it went back for a third time. It turned out it was a faulty turbo which funny enough is what my mechanic had said all along. They still claim that the ad blue injector is all clean and not leaking time will tell. They did get a new turbo put on it. I have the car back now and is working fine so far 🤞🏼. I was not impressed to find out that they put in a warranty claim. Which was approved. Warranty I took out and paid for!. When I challenged this, I was told that this was the route they told me they would take. which is not true as I would not have authorised that as why should I pay to have a car fixed which was sold to me faulty. When I rang the warranty company to complain I was told it was done as a goodwill gesture. goodwill to who? basically I ended up paying to fix a car what I bought faulty. I’m now led to believe that they kept stalling me until they could claim on my warranty knowing that I had a faulty turbo all along. I will say that Ross was helpful and polite in getting it sorted.shame I can’t say the same about Kevin. Looking at other reviews, I’m sure Kevin will have a reply trying to justify everything. But everything I have put in this review is the truth. The excitement I felt about getting a new car has been totally ruined.

I would like to just thank Kevin and the Carscene team for the great experience I had buying my new Jeep, from start to finish they could not have done more to make the purchase top notch.
Being new to the area I had no idea who to trust and happily my new neighbours have been buying cars from them for years so recommended them to me.
Thanks again, I will definitely see you next time.

Please avoid Carscene At all cost.
They might have “great deal” tags on AutoTrader, but it’s not worth it.

I bought a 2019 Honda Civic from them last week and travelled all the way from Leeds, really excited as it was my first car. Unfortunately, the experience went downhill almost immediately.

On the drive back on the motorway, I started hearing a scratching noise, it turned out the undertray had fallen off due to loose or missing screws. This happened less than an hour after leaving the dealership.

When I called Carscene, they dismissed it as a “common issue” and told me to get it fixed myself as it was a “minor issue” and only needed to out screws back in despite the fact I had literally just bought the car from them. I had to scramble to find a mechanic over the Easter weekend and ended up getting a temporary fix just to make the car safe to drive.

I called them back the next day, explained that the repair was only temporary and that the part would need replacing. They said they would call me back and never did.

Overall, terrible experience. I’d strongly recommend paying a bit more and buying from a more reliable dealer. O

My daughter bought a car from Car Scene recently and had to make a 30 mile return journey 3 times to get issuws resolved. Car tracking/ balance out causing shaking over 60mph ,rear wiper not working heater not working and despite these being minor issues and not mechsnical could all have been avoided had the company have completed a proper expection of the vehicle before selling it!! BUT the reason she and i have given a low rated review was the manner she was spoken to by the manager Kevin who was aggressively dismissive and rude. These issues were fixed purely because of the accommodating efforts of another staff member Luke who seemed embarrassed by his boss and his attitude towards her.
After finally getting her local garage to inspect the vehicle another more dangerous issue was flagged. Both rear tyres were degraded by a deep crack tween tread that was down to thread!! So she raised this issue and was given some bull explanation that she must have done it herself either by a pot hole or ramp..she only drove the car for 2 weeks and only on major roads so that is very unlikely. This manager has been so unprofessional and i would strongly urge people to AVOID at all costs doing any business with him . Rude little Man!

Fantastic company. Ross was extremely helpful throughout the process of purchasing the car. Would certainly recommend.

Great car buying experience, stress free, friendly showroom. Car seems good I have been driving for a week or so and I’m really happy with it.
I would definitely use again many thanks

Warm & friendly staff, made you feel comfortable from the offset and no sales pressure

Quite honestly I don’t know where to begin ! The service we received from Luke was tip top from beginning to end. We cannot fault either him or Carscene. He was able to tell us all we needed to know about the car we were interested in for our son, was very knowledgeable and helpful on the test drive making sure that we had sufficient time and exposure to good roads to make an informed decision on the performance of the car, noting any faults that may have been apparent. Happily there were none ! Within a few days the car was ready for collection and apart from a full service we were impressed that they put a full years MOT in even though it was only 5 months into the year, this included any work needed for advisories.
My son has now driven the car lots of times and is very happy with it, it drives very well and he is delighted with it.
I wouldn’t hesitate to use Carscene again and recommend them to family and friends. It would be a privilege to put more business their way.

I purchased a Mini Countryman from Carscene and was informed that the vehicle had been serviced and had a full service history (held digitally).
Within 10 miles of driving the car home, it began shaking. It was identified that the wheels had been replaced but not balanced. To their credit, Carscene corrected this issue.
I then had to return again due to the rear wiper washer not functioning, which was also repaired.
Shortly afterwards, further issues became apparent. The cabin heating was not reaching temperature and the engine cooling fan was continuing to run after the engine was switched off. I arranged for the vehicle to be independently inspected. The inspection identified multiple mechanical concerns, including a thermostat fault and a coolant leak. I also observed oil contamination around the engine area, residue under the oil cap and coolant contaminated with oil.
Given the number and seriousness of the faults identified so soon after purchase, I lost confidence in the vehicle. I contacted Carscene to exercise my short-term right to reject the car under the Consumer Rights Act 2015, as I was within 30 days of purchase and the vehicle was not of satisfactory quality.
During a phone call to discuss this, I was informed that refunds were not available as more than 14 days had passed. I was not able to fully explain the situation during that call as Kevin was speaking over us and not giving us a chance to explain.
I have since returned the vehicle and formally requested a refund in writing under my statutory rights. I am currently awaiting resolution, which they have 14 days to do so.

Prospective buyers may wish to arrange an independent inspection and ensure all documentation and servicing details are clearly verified before completing a purchase

Today we bought a beautiful Mazda car immaculate condition, leading up to our collection one of the team rang us to say that they found a electrical fault at the MOT. They advised us that we could delay our pickup date so they could correct the fault or we could collect and book in at another time , this would not affect the use of the vehicle and was absolutely legal , we were so reassured that they are a honest and professional garage. ...this is rare !! We collected today 24/01/26 and the gentleman was professional and we felt this is a decent and respectful company we will absolutely recommend based on our experience, thankyou so much carscene and keep it up its a rarity

If I could give them 0 stars, then I would.
Thought I'd treat myself to a nice Jaguar as part of my mid-life crisis and saw these guys had a nice example for sale...Oh how wrong I was.
After only 2 days of owning the car, I could hear a rattle coming from the front suspension, coupled with a vibration from the exhaust at certain rpm. That very evening driving home from work, an engine management light also popped up. I phoned the dealership and reported the problems. I was told to bring the car in so they could take a look.
A couple of days later I received the car back, the engine management light was gone, a faulty Ad Blue sensor was to blame and was 'replaced'. The exhaust was fitted with new mounts as they had perished which was the cause of the vibration. Unfortunately they were still unable to source the cause of the rattle coming from the front end and so just decided to "grease everything" and return the car to me. Obviously that cured nothing.
So, I return the car to them for a second time. After a couple more days, the car comes back to me with a new drop link fitted, which I was assured was the cure!
I jump in the car later that day and yes you guessed it, the suspension was STILL rattling (not forgetting the car was apparently inspected and serviced before purchase)!
The car went back for a 3rd time. After almost a week, I receive a call from a gentleman by the name of Kevin, who said they were all "stumped" and "confused" as they simply could not find any issues with the cars suspension. The conversation turned somewhat sour, at one point Kevin would decide to '"shhhhh" me and became very aggressive and rude. I was then told they were doing this as a 'favour' as they don't actually provide the warranty (no accountability for selling me the faulty car in the first place).
Being fairly mechanically minded I knew something wasn't right so decided to pay to have the car inspected independently. Sure enough, after no less than an hour of the garage having the car, they phoned me to inform me my N/S front spring was completely broken at the top and had been for some time!
I decided to contact the finance company to inform them of all of this and request a refund, as the dealership clearly weren't trustworthy and neither was the car. The complaint was processed and the refund was granted.
The car was then inspected again by another independent company on behalf of the finance company, who found not only the broken spring which had been like that for some time, but their report went on to say that the Ad Blue warning system had been tampered with and was faulty (after being told they fixed it). There was also a cooling issue with the engine, all of which were confirmed to have been there since the day of purchase, so the car was a complete lemon.
In a recent email, they admitted to finding these problems since the car was returned, if they'd actually bothered to inspect the car properly and do their job, all this could've been avoided.
This went on for months, draining my money and my time having to find alternate transport for the months the car was sat outside my house unusable. Absolute rogue traders, shouldn't be operating as a business in my opinion, selling faulty cars knowingly and then trying to cover it up is just shameful. I'd be embarrassed if that's how I earned my wage. Either they knew all of this and just thought screw it he'll never know, or they all need some serious training! Poor vehicles, poor technicians, poor attitude and customer service. Please don't give your hard earned cash to these cowboys!

In the end I did not buy a car from Carscene, but this was no reflection on Kevin or the company.
It's not easy to buy a used performance car, especially remotely, there being a number of potential pitfalls. Kevin answered all questions in detail, provided extra requested photos and went that extra mile to provide as much info as possible.
The only reason I did not purchase was that a local car, whose history I knew, came on the market in a private sale.

Carscene seem to have bizarre business model for a company that sells cars. Half day opening on Saturday, closed on Sunday and you cant even go on site without an appointment, so we never got to have any experience except on the phone. They were polite enough but when offering a price on our car they said they work on 'real information, not computer generated info' and then proceeded to make an offer when they hadn't even seen the car, they didn't seem to get the irony of this. I would never advise anyone to use, or not use someone, as every experience is different but my overriding feeling was that the business is very much run for their convenience, not their customers. People want to deal with companies who make the experience easy not who put roadblocks in the way.

Great service from start to finish, even replying to messages on a Sunday! Hassle free and no pressure on me to purchase! Thanks a lot guys! Tom