I love my new bag, it was personalised and shipped within a business day. Simi was fantastic at calling me and checking that I had not made any mistakes in the engraving request she was organising (I... Ver más
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Consulta las opiniones de los clientes
I dealt with Simiran and have never experienced such excellent customer service! I asked lots of questions, and nothing was ever too much trouble. We ended up buying three Briggs & Riley cases fr... Ver más
I ordered a Samsonite suitcase at a great price the other day. Only thing was when I checked the dimensions it was probably a bit too big. Oops: I got in touch immediately and they replied instantl... Ver más
La empresa ha respondido
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de equipajes
- también en la categoría
- Tienda de bolsos y equipaje
Escrito por la empresa
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Información de contacto
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, Reino Unido
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4,8
Excelente
4 mil opiniones
No consta que haya invitado a opinar recientemente
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Respuesta de Case Luggage
Dear Rushmi,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
Respuesta de Case Luggage
Dear Chaudahry,
I sincerely apologise for the inconvenience you've experienced with your refund. I understand your frustration and regret that you felt compelled to leave a 1-star review to get our attention.
Upon investigation, it appears that DPD did not deliver your item. As a result, I have initiated an investigation with them, which may take up to 6 working days to complete. However, as a goodwill gesture, I have processed your refund immediately, bypassing the usual wait time for DPD's investigation.
Please allow up to 14 working days for the refunded amount to reflect in your account.
I hope this resolution addresses your concerns and restores your faith in our service.
Warm regards,
Case Luggage
Fantastic price and product.
Fantastic price and product.
Delivery was free and super fast
5 de abril de 2024
Respuesta de Case Luggage
Dear Clarke,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Respuesta de Case Luggage
Dear Gayle,
Thank you so much for your amazing review.
We are genuinely grateful for your wonderful feedback! It's always a pleasure to serve customers like you. We look forward to exceeding your expectations in the future.
Kind regards
Case Luggage
No complaints, would highly recommend
I would definitely recommend this company to anyone. I had ordered a couple of Ted Baker products and first of all they had the best price out there!! I had ordered on a Sunday and the items came the Wednesday so shipping times are fantastic!! When I opened the boxes the cases were in perfect condition and were packed perfectly, can’t wait to use them when I go on holiday
10 de abril de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Lauren,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon.
Cheers!
Case Luggage
Respuesta de Case Luggage
Dear John,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
The zipper of my bag pack broke and…
The zipper of my bag pack broke and they send me a new one. Very good service!
20 de marzo de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Rebekka,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Happy Traveling!
Case Luggage
Respuesta de Case Luggage
Dear Lynda,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Lovely case for half price
Lovely case for half price. Very happy with my purchase. Great service
30 de marzo de 2024
Respuesta de Case Luggage
Dear Fiona,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
As described arrive in first class time…
As described arrive in first class time I’m well impressed would definitely buy again
4 de abril de 2024
Respuesta de Case Luggage
Dear Lynette,
Many thanks for the 5-star rating.
If there’s anything we can do to improve our service , please let us know!
Kind regards
Case Luggage
Excellent and swift delivery literally the luggage was delivered the next day Thank you very much
Excellent and swift delivery
5 de abril de 2024
Respuesta de Case Luggage
Dear Goodluck,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Amazing products at great prices
Amazing price, site easy to navigate and use.. well package, super fast postage.
Perfect transaction. Great products at a great price, what more do you want 👍
4 de abril de 2024
Respuesta de Case Luggage
Dear Ann,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Quality service from start to finish
Quality service from start to finish. Would definitely use this company again.
5 de abril de 2024
Respuesta de Case Luggage
Dear Fiona,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
I hope to welcome you back to Case Luggage soon.
Case Luggage
Case Luggage has been very efficient…
Case Luggage has been very efficient with dealing with my return of the Roka bag because it was not the colour I expected. The driver from DPD came as expected to collect the returned parcel. I have a Farringdon in burgundy which is perfect for my needs. I may order another colour soon!
THank you Case Luggage.
28 de marzo de 2024
Respuesta de Case Luggage
Dear Gillian,
Thank you for your glowing review!
We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
I purchased a suitcase & it was a…
I purchased a suitcase & it was a little late for delivery so I contacted them & they were fantastic very helpful & my suitcase arrived shortly after highly recommend Case Luggage delighted with the service & my case 🙌🏻☺️👌🏻!!
28 de marzo de 2024
Respuesta de Case Luggage
Dear Rachel,
Thank you for the fantastic review!
We loved being of service to you and hope we can assist you again soon.
Kind regards
Case Luggage
Love products from Case
The item was a gift and the person who it went to was very happy, it is immaculate and came in sturdy packaging
27 de marzo de 2024
Respuesta de Case Luggage
Dear Elaine,
Many thanks for the 5-star rating.
If there’s anything we can do to improve our service , please let us know!
Kind regards
Case Luggage
Respuesta de Case Luggage
Dear Janet,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
Respuesta de Case Luggage
Dear Robert,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Good quality product at a great price
Good quality product at a great price. Very quick delivery and it was free.
2 de abril de 2024
Respuesta de Case Luggage
Dear Lenka,
Thank you for choosing Case Luggage, we truly appreciate your kind words and look forward to welcoming you again in the future!
Kind regards
Case Luggage
Brilliant service
Brilliant service, arrived quickly well packaged.
4 de abril de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Izzy,
Thank you for the fantastic review!
We loved being of service to you and hope we can assist you again soon.
Kind regards
Case Luggage
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