I love my new bag, it was personalised and shipped within a business day. Simi was fantastic at calling me and checking that I had not made any mistakes in the engraving request she was organising (I... Ver más
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Consulta las opiniones de los clientes
I dealt with Simiran and have never experienced such excellent customer service! I asked lots of questions, and nothing was ever too much trouble. We ended up buying three Briggs & Riley cases fr... Ver más
I ordered a Samsonite suitcase at a great price the other day. Only thing was when I checked the dimensions it was probably a bit too big. Oops: I got in touch immediately and they replied instantl... Ver más
La empresa ha respondido
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de equipajes
- también en la categoría
- Tienda de bolsos y equipaje
Escrito por la empresa
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Información de contacto
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, Reino Unido
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4,8
Excelente
4 mil opiniones
No consta que haya invitado a opinar recientemente
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Easy to order,was kept upto date on the…
Easy to order,was kept upto date on the progress of order,arrived quickly,packed well
12 de abril de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Sheila,
Thank you so much for your amazing review.
We are genuinely grateful for your wonderful feedback! It's always a pleasure to serve customers like you. We look forward to exceeding your expectations in the future.
Kind regards
Case Luggage
Perfect Service
After a slight issue with one of our new CF cases, Case luggage delt with it politely efficiently and quickly. What great service from start to finish, highly recommended we wouldn’t go anywhere else for luggage now.
1 de mayo de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Neal,
Thank you for your glowing review!
We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
It’s a bit small
It’s a bit small, can’t fit as much in as my previous case although outside dimensions are the same
7 de mayo de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Vicki,
Thank you for sharing your feedback with us. We appreciate your input regarding the size of the case. It's unfortunate to hear that it doesn't accommodate your items as well as your previous one, despite having the same external dimensions. Your experience is valuable to us, and we'll certainly take it into consideration for future improvements.
If you have a moment, we'd be grateful if you could share your thoughts in a product review on Lipscore. Your review helps other customers make informed decisions, and it provides us with valuable insights to enhance our products further.
Thank you again for choosing our product, and we hope to have the opportunity to serve you better in the future.
Case Luggage
Respuesta de Case Luggage
Dear BC,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Great service and good quality product.
12 de abril de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Mr Gillan,
Thank you for your wonderful feedback!
We are pleased you are happy with your order and the service provided.
If there’s anything we can do to improve our service, please let us know!
Kind regards
Case Luggage
Love my Ted baker suitcase the floral
Love my Ted baker suitcase the floral
Design is lovely and it’s sturdy very quick delivery too
1 de mayo de 2024
Respuesta de Case Luggage
Dear Tracy,
Thank you for choosing Case Luggage, we truly appreciate your kind words and look forward to welcoming you again in the future!
Kind regards
Case Luggage
Excellent service and products thank you
30 de abril de 2024
Respuesta de Case Luggage
Dear Lindsey,
Thank you for the fantastic review!
We loved being of service to you and hope we can assist you again soon.
Kind regards
Case Luggage
Great website
I got the suitcase I wanted at a great price. Plus it arrived super fast. Thank you.
29 de abril de 2024
Respuesta de Case Luggage
Dear Angela,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Quick and easy to order best price on…
Quick and easy to order best price on the market and quick delivery, really impressed
29 de abril de 2024
Respuesta de Case Luggage
Dear Jill,
Many thanks for the 5-star rating.
If there’s anything we can do to improve our service , please let us know!
Kind regards
Case Luggage
Excellent all round
I cannot say anything wrong about my order. Ordering process, delivery and item top notch. Thank you
30 de abril de 2024
Respuesta de Case Luggage
Dear Carole,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon.
Cheers!
Case Luggage
Fabulous service and communications…
Fabulous service and communications selling amazing quality products. Thank yii
29 de abril de 2024
Respuesta de Case Luggage
Dear Lee,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Respuesta de Case Luggage
Dear Patricia,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
Fantastic service
Fantastic service. Really impressed. Order suitcase which firstly was excellent price. Then delivery time frame excellent. More importantly I wasn’t sure if one of my delivery updates via text was legitimate as didn’t recognise the reference. The customer service team were extremely helpful, efficient and put my mind at rest. Haven’t had on line customer service so accessible like that for a long time. Highly recommend doing business with this company.
28 de abril de 2024
Respuesta de Case Luggage
Dear Sarah.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
I hope to welcome you back to Case Luggage soon.
Case Luggage
5 Stars Customer Service
Once again fantastic Customer Service. Highly recommended, you will not be disappointed. Many thanks again x
26 de abril de 2024
Respuesta de Case Luggage
Dear Catherine,
Thank you so much for your kind words and recommendation! We truly appreciate your feedback and are thrilled to hear that you are satisfied with our customer service.
If you ever need assistance in the future, please don't hesitate to reach out.
Many thanks again!
Case Luggage
Tumi Garment trifold
Had a very good experience in terminal 4.
I come just to buy a Tumi just in case Tote, and the young gentleman with beard spotted I had 2 suits in my hand, he quickly advice me the to have a look into the Tumi Garment Trifold.
I loved the idea of the bag and bought it, is something I was considering for quite wile but never come across to a such product.
23 de abril de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Noiri,
Thank you for taking the time to share your positive experience at Terminal 4 with us! We're delighted to hear that our team member was attentive and helpful in recommending the Tumi Garment Trifold to complement your purchase.
It's wonderful to know that you found exactly what you were looking for and that our team member's suggestion resonated with you. We strive to provide personalized service to all our customers, and we're glad to hear that our efforts made a difference during your visit.
We appreciate your kind words and hope you enjoy your new Tumi Garment Trifold. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
Case Luggage
Purchased the wrong suitcase.
Purchased the wrong suitcase.. the dealing of the return was outstanding from start to finish.
2 de abril de 2024
Respuesta de Case Luggage
Dear Richard
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Poor service. Complete garbage
Very poor service and will never buy or use this again.
Bought my suitcase from Harvey Nichols and Case luggage being their agent to dispatch the goods. The suitcase was damaged within a single use and i had returned this to HN. This was later sent back to case luggage for assessment. As this is faulty they claim since is used they are unable to refund anything. Even it is sent back to them. Staff is very unprofessional and has an attitude that they are not bother to service you as you are not important. As junior staff couldn’t and didn't bother with it, this was escalated to their manager which made no difference at all. They kept stating they need to examine the product and is right for them to take however long it needs. Months and months has passed and is now more than a year. Heard hot a single word from them. £250 is gone and this is how they rip customers off.
19 de abril de 2023
Opinión espontánea
Respuesta de Case Luggage
Dear Andy,
I'm genuinely sorry for the inconvenience you've encountered with our service. We deeply value customer feedback and are committed to improving our services based on your insights.
I recognize your concerns about the suitcase's condition and the extended delay in addressing this matter. Your feedback is important to us, and we aim to enhance our customer experience moving forward.
Thank you for sharing your experience, and we look forward to the chance to serve you better in the future.
Case Luggage
Good experience
Excellent customer services. Problem (With delivery, which otherwise would have been very quick) was very quickly and efficiently dealt with.
Definately use again.
5 de abril de 2024
Respuesta de Case Luggage
Dear Joanne,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon.
Cheers!
Case Luggage
Great customer service, Simiran is a keeper!
Great customer service! I had my bag replaced and the process was very convenient!! It made me feel I made the right decision buying a Samsonite bag in the past, and now I know I will continue being their customer in the future. The assistant in charge of helping me, has been a great factor in determining this. Simiran went above and beyond assisting me with all the delivery. Thank You again for everything.
16 de abril de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Steve,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our customer service and that the replacement process was convenient for you.
I'll be sure to pass your appreciation on to Simiran and the rest of our team. Your satisfaction is our top priority, and we're glad to hear that Simiran went above and beyond to assist you.
Thank you once again for choosing Case Luggage.
Kind Regards
Case Luggage
Ordered a Samsonite cabin case to match…
Ordered a Samsonite cabin case to match a previously purchased suitcase. As it was an older model it was good to see that Case had it and at a reasonable price too! Two things to improve is tracking/update as you asked for a review before the case turned up. The second is the SLA on delivery the case just turned up with no real warning. I'm Happy the site is genuine and my suitcase arrived!
5 de abril de 2024
Respuesta de Case Luggage
Dear Veronica,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
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