Hamperwell Ltd Opiniones 

4155
•
TrustScore: 1.5 sobre 5

1,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I would give zero if I could - wish I had read the reviews before ordering. One month after the requested date the package finally arrived. Presentation is absolutely pants - no effort made with the... Ver más

Valorada con 1 estrellas sobre 5

Cant add anything that hasn't already been said but wouldn't use them again. Terrible (well complete lack of) customer service. They clearly never look at their emails or just ignore them. Product was... Ver más

Valorada con 1 estrellas sobre 5

After three emails and no reaction, neither to social media, adding review here. Is in relation to Order #275894: The 3kg Hamperwell mix arrived almost two weeks ago, and I must say I am extre... Ver más

Valorada con 1 estrellas sobre 5

Hamperwell publishes reviews purportedly made on JudgeMe. However, Hamperwell does not exist on that review website. Hamperwell has no phone number, and doesn’t respond to any emails sent to them. T... Ver más

Información sobre la empresa

  1. Tienda de regalos
  2. Tienda de golosinas

Escrito por la empresa

The UK’s No. 1 Gift Bouquet Company


Información de contacto

1,5

Muy malo

TrustScore: 1.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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1,5

Todas las opiniones

(4155)

32 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

50/50 experience 🤷‍♂️

50/50 experience 🤷‍♂️
- gift nice, well worth the money 👍
- customer service 👎 only email mon-fri
-delivery company they using 👎 👎

Overall will think twice before ordering next time, as really should consider have telephone customer service & definitely change courier company (if I know is APC will not purchase , already left negative review on APC , as this is not the first time courier company let me down-liars, take 2/4 days to deliver instead of nx day-no customer service).

19 de septiembre de 2021
Opinión espontánea
Logotipo de Hamperwell Ltd

Respuesta de Hamperwell Ltd

Hi Harry,

I’m sorry to hear that you have had a bad experience with APC. We do offer DPD as an alternative option on the website for just £1 extra (it costs us a lot more than this…).

In terms of our customer service department, we can employ an extra member of staff to sit and answer emails on a Saturday and Sunday, but this will involve us raising the prices of our Bouquet gifts. We don’t personally feel that this is warranted at this time, given that we get less than 20 emails through over the weekend.

Valorada con 5 estrellas sobre 5

Husband loved his gift😍

Ordered the kinder bouquet for my partner and he was speechless. He absolutley loved his gift😍 Everything was nicely packed and i was shocked on how fast the delivery came. I will definitely be ordering from here again, my new place to order bouquets. Great for any occasion❣ thankyou for excellent service!💯

1 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Customer Service - AVOID

Order arrived damaged, emailed customer service who weren’t helpful at all, didn’t even bother to apologise or look into what happened. Ordered the gift as a 21st Birthday present so I was extremely disappointed. AVOID this company, after looking at the other reviews I can see that others have had the similar issue.

17 de mayo de 2021
Logotipo de Hamperwell Ltd

Respuesta de Hamperwell Ltd

Your order was from August 2020 and you contacted us about it last week, almost 10 months after ordering it. Unfortunately there is nothing that we can do when you have had the item for 10 months already...

Valorada con 1 estrellas sobre 5

Don’t order from Celebrate Gifts

I would strongly advise ordering through Amazon and not direct from Celebrate Gifts. If your delivery is messed up ( My Mother’s Day gift arrived 3 days late - very upset Mum ) all they do is take no responsibility and offer - eventually - the delivery charge back! Amazon would refund the lot and it wouldn’t take SIX weeks.

3 de mayo de 2021
Valorada con 5 estrellas sobre 5

The gift was amazingly presented

The gift was amazingly presented. The box it is delivered in is beautiful.
The customer services team was amazing when I had to call them because somehow I had managed to put the postcode wrong on the order.
But they changed it for me without issue.

And my mum was delighted with her gift that suited her tastes perfectly. Would use again for sure.

8 de abril de 2021
Valorada con 5 estrellas sobre 5

Great company

Found this company while looking for a special gift. Excellent choice, great prices and fantastic service. Will definitely be using them again.

1 de abril de 2021
Valorada con 5 estrellas sobre 5

Perfect!

The bouquet was really appreciated by a friend who has been working long hours. I would highly recommend. Perfect.

1 de abril de 2021

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