Ordered Monday morning, arrived Tuesday morning. Could only be improved if they'd hand delivered and fitted them for me! Good range of products but searching through thousands of sprockets for a non s... Ver más
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Consulta las opiniones de los clientes
I had an unusual request: sprockets and chains for a Scouting project. These folks were brilliant, not only finding the right product but also supporting the Scouts (which is a charity). Lovely human... Ver más
La empresa ha respondido
The online purchase was intuitive and easy. Shipping time was also fast, considering that this came from the UK and was delivered to the Philippines. The price is also fair. Will definitely purchase m... Ver más
First class service, quick, efficient. Had a chat with Matthew Rice who helped me select the right rear sprocket for my Bonny and then helped me through payment process as I was struggling. Highly rec... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de motocicletas
- Concesionario de motocicletas
- Tienda de equipamiento y accesorios para motos
- Tienda de repuestos de motocicletas
- Taller de reparación de motocicletas
Escrito por la empresa
Chains and Sprockets, founded in 2011, is a leading online retailer of motorcycle parts and maintenance essentials. We supply riders across the UK with premium chains, sprockets, filters, brake pads, clutch kits, and tools from trusted brands including RK, DID, JT, Renthal, Hiflofiltro, and EBC. Whether you’re a weekend rider, workshop professional, or motorsport enthusiast, we provide reliable products and expert support to keep your bike performing at its best. As the retail arm of Urban Moto Distribution, we also offer trade accounts and B2B solutions for garages and service centres nationwide. Visit our website or contact our team for fast delivery and expert advice.
Información de contacto
Monarch House, Long Leys Road, LN1 1DT, Lincoln, Reino Unido
- 01522589461
- general@urbanmoto.co.uk
- www.chainsandsprockets.co.uk
4,7
Excelente
897 opiniones
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14tooth sprocket.
Ordered on 27/2/26 now 7/3/26 have not received goods.
Tracking number unable to clarify as Royal Mail states “This is a 1st or second class untracked service.”
Trustpilot wants a review of ‘how did we do’
27 de febrero de 2026
Respuesta de Chains and Sprockets
Hi Steve,
Thank you for your review.
I’ve taken a look into your order and here’s what we found:
Your order was placed on 27/02 and dispatched the same day via Royal Mail 1st Class. This service only scans parcels upon delivery, so it’s normal for Royal Mail to show “untracked service” with no tracking updates. It appears the parcel hasn’t arrived yet, and we’re really sorry for the delay.
If you could please contact us at general@urbanmoto.co.uk, we’ll be happy to resolve this for you straight away — whether that’s resending the item or arranging a refund.
We appreciate you bringing this to our attention and we’re here to help get it sorted as quickly as possible.
Many thanks,
Team Chains & Sprockets
Respuesta de Chains and Sprockets
Hi Paul,
Thank you for taking the time to leave this 5-star review; we're happy to hear you're pleased with both out delivery service and the item.
Many thanks,
Team Chains & Sprockets
Respuesta de Chains and Sprockets
Hi Nigel,
Thank you for taking the time to leave this - happy riding.
Many thanks,
Team Chains & Sprockets
Respuesta de Chains and Sprockets
Hi Dave,
Thank you for taking the time to leave this positive 5-star review. Happy riding, and we hope to be able to serve you again soon.
Many thanks,
Team Chains & Sprockets
QUICK DELIVERY
QUICK DELIVERY, good price, easy to find the part you want, never thought i'd find an "o" ring chain for my little old XL125, but there it was. 😀😀
1 de febrero de 2026
Respuesta de Chains and Sprockets
Hi John,
Thank you for this very positive review; we're pleased to hear that we could help you locate this part.
Many thanks,
Team Chains & Sprockets
Very good service
26 de enero de 2026
Respuesta de Chains and Sprockets
Hi there,
Thank you for your 5-star review.
Many thanks,
Team Chains & Sprockets
Respuesta de Chains and Sprockets
Hi Hal,
It's great to hear that you're happy with your sprocket, and thank you for leaving us such positive feedback.
Many thanks,
Team Chains & Sprockets
Late delivery
I’m giving this three stars as my delivery is going to be late despite ordering before 12pm for next day delivery this is now not being delivered till Saturday
14 de enero de 2026
Opinión espontánea
Respuesta de Chains and Sprockets
Hi Jayson,
Thank you for taking the time to leave your feedback, and we’re sorry for the inconvenience caused with your delivery.
We can see that next day delivery was selected at checkout, however the parcel was mistakenly dispatched on a 48‑hour service. As soon as this was brought to our attention, we refunded the full cost of the next day shipping.
We appreciate your understanding and hope this experience doesn’t put you off shopping with us again. Your feedback has been shared with our warehouse department to help prevent this from happening in the future.
Many thanks,
Team Chains & Sprockets
Respuesta de Chains and Sprockets
Hi,
Thank you for leaving this great review about our fast and efficient service — we appreciate it.
Many thanks,
Team Chains & Sprockets
FAST DELIVERY
29 de diciembre de 2025
Respuesta de Chains and Sprockets
Hi Gary,
Thank you for leaving this 5-star review, and we're happy to hear you're pleased with the fast delivery.
Many thanks,
Team Chains & Sprockets
Fantastic price bought more than needed…
Fantastic price bought more than needed but they are ready for next year service
1 de enero de 2026
Respuesta de Chains and Sprockets
Hi Christopher,
Thank you for leaving this great review. We're pleased to hear you're happy with your order.
Many thanks,
Team Chains & Sprockets
Super quick delivery, good prices.
Ordered Monday morning, arrived Tuesday morning. Could only be improved if they'd hand delivered and fitted them for me! Good range of products but searching through thousands of sprockets for a non standard application took some time, but I found what I wanted and service top notch.
24 de noviembre de 2025
Great service and delivery time !
3 de noviembre de 2025
Excellent
Very good, quick delivery, postage included, good price, great items.
1 de noviembre de 2025
Correct parts delivered promptly
Correct parts delivered promptly, good product at a reasonable price.
29 de septiembre de 2025
Recommended place to get your chains and sprockets
It was efficient and its my second time ordering from them
26 de septiembre de 2025
Good product,good price,swift delivery
30 de septiembre de 2025
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