John Charcol Opiniones 

1549
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I needed a fairly specialist product, a Joint Borrower Sole Proprietor (JBSP) Buy to Let Mortgage. John Charcol was recommended by a friend who'd used them for their JBSP mortgage, and I'm glad fo... Ver más

Valorada con 5 estrellas sobre 5

This is the second time we have used John Charcol to arrange funding to develop our home as the first experience left us with a positive and lasting impression! I always judge a company by ho... Ver más

Valorada con 5 estrellas sobre 5

Great to have such a range of choice, efficient process and speed of execution. Rebecca has been there to hold our hand every step of the way, and we really appreciate the outcome.

Valorada con 5 estrellas sobre 5

We have used John Charcol twice to organise mortgages, on both occasions the service and advice have been excellent and secured advantageous rates for us. Nicole is very knowledgeable and thorough, s... Ver más

Información sobre la empresa

  1. Corredor hipotecario

Escrito por la empresa

John Charcol is the original independent mortgage broker, with 50 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
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1 estrella

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4,9

Todas las opiniones

(1549)

265 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Remortgage

We have been working with Chris Lally for many years for all of our mortgage needs. Chris has always provided excellent advice and delivered. Thank you Chris for our latest remortgage deal! I cannot recommend Chris highly enough.

8 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service throughout the…

Excellent service throughout the process of re-mortgaging my rental property. Friendly and efficient staff. Phone calls always answered and emails always replied to. I am very happy to recommend John Charcol as a mortgage broker.

5 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Andrew at John Charcol was great to…

Andrew at John Charcol was great to work with. Applying for a mortgage was more complicated due to the combination of being a limited company and a salary worker. The process was handled efficiently with no issues at all. Any queries were answered immediately. I was recommended Andrew by colleagues and I intend to do the same.

3 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shout out to Louise Keating

I am writing to express my sincere gratitude to Louise Keating for her exceptional assistance with my recent remortgage. My situation was particularly complex, but Louise consistently went above and beyond to navigate the challenges. Her dedication was evident in her willingness to answer my many questions and proactively find solutions, even working on her days off to ensure a successful outcome. I am incredibly grateful for her outstanding support.

2 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kristy was amazing start to finish

Kristy was amazing start to finish - she went above and beyond for my remortgage and I couldn't be happier with her service. Second time using John Charcol and will use in future

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Seamless Mortgage Experience with Alvin and Katherine at John Charcol

I had a fantastic experience working with Alvin and Katherine at John Charcol for my mortgage. From start to finish, the process was seamless and incredibly efficient. They demonstrated deep market knowledge and a clear understanding of the lending landscape, which made me feel confident in my financial decisions. They were proactive in communication, transparent about every step, and secured me a competitive rate that I’m very happy with. I highly recommend Alvin and Katherine, and the team at John Charcol to anyone looking for knowledgeable and reliable mortgage professionals!

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rebecca went above and beyond for us to…

Rebecca went above and beyond for us to secure a remortgage and an extra loan. We tried other companies before John Charcol but they couldn't help us , we wish we would've came to them first, we could've saved a lot of time and money

26 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service

Olly Driscoll and Jenny Burvill-Crane were exceptional from start to finish.
They helped us secure our mortgage in record time and with an excellent rate.
Having worked with a few advisers previously, I can confirm Olly is the best of the best. Would recommend him to anyone! And with Jenny’s amazing support, they make a formidable team together.

Thank you!

22 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional mortgage service form John Charcol and the Team

We've just completed our mortgage with John Charcol and the service we received was excellent. Kathryn has been exceptional: she clearly explained our options and the process, and helped us choose the best product for us. She kept us updated throughout the process and responded quickly to all our questions. A huge thank you to Kathryn and to the whole John Charcol team!

24 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

John Charcol made us lose money

John Charcol were to arrange a mortgage loan and they encouraged me to take out a bridging loan. They charged me fees for both their services and assured us that the loan would go through but they failed us. We spent money on: lawyer, architect, arranging of planning permission and application for usage change for premise, interest on personal loan we had to take out for start-up costs, and Castle Trust bridging loan cost that the broker lined up for us to meet part of the purchase cost, broker fee, surveyor cost for assured property etc. Lost a lot of money but they stopped returning our calls and emails.
I would not trust their services.

22 de mayo de 2025
Opinión espontánea
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Respuesta de John Charcol

Hi Olivia,

We’re sorry to hear that your experience with us did not meet your expectations. We always aim to provide expert advice and support for our clients, so it’s disappointing to learn that you felt let down on this occasion.

We take feedback like this very seriously and would welcome the chance to understand more about your case. If you could contact our Complaints Officer at complaints@johncharcol.co.uk or call us directly, we will investigate promptly and keep you updated throughout the process.

Robyn @ John Charcol

Valorada con 5 estrellas sobre 5

Excellent service - highly recommend

From start to finish Charlotte looked after us completely, as first time buyers she made us feel completely at ease and answered any questions we had at any point. She kept us updated throughout the process and went out of her way at all times to help us. Excellent service! Thank you!

11 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very impressed

I don't know what the rest of the team at John Charcol is like, but Tom Hale was superb in getting a much better rate than I was being offered elsewhere and in navigating the process smoothly. Moving house is often very stressful, and my mortgage requirements as a 62 year old were complex, but Tom made it happen.

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful support

We have recently remortgaged our personal residential property through John Charcol, who were recommended by a property colleague.
This is a process which has taken well over 18 months from start to finish, throughout which we have worked with one broker – Keri.
Due to our unusual circumstances, several lenders did not wish to provide us with a mortgage, but through persistence & determination, Keri ultimately found us a choice of lenders & recommended one whose terms matched our requirements & we went with.
However, the lender’s recommended conveyancing solicitors who we chose to work with for ‘simplicity’s’ sake turned out to be far from on the ball, resulting in them twice having to call off completion of our remortgage, the day before it was due, because of unresolved issues which they should have foreseen weeks beforehand.
Keri kept applying pressure on the conveyancers and reassuring us that the mortgage offer was not at risk through the unnecessary delays.
On the whole we both feel that we probably would not have been successful in our remortgage had it not been for Keri’s doggedness and absolute determination.
Her continued positivity and support for us has been incredible, and she has always been a pleasure to speak with.
Without her confidence that she could enable us to cross that line, we may well have floundered.
Many, many thanks to Keri, & John Charcol.
Roman & Jenny

9 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ezra and Fiona excellent service!

Ezra and Fiona provided an excellent service, getting ahead of the market as rates started to increase and locking in a good rate early! Easy to deal with and efficient process! Thanks for the help!

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent work, well done once again

this must be my 5th mortgage deals carried out with john charcol. Not only pains free, but also saved small fortune. I have always worked with the called April Wang. Very professional and polite lady works hard to get the best deal. Will be using their services again, hopefully by then BOE will starts dropping the rate again.

2 de marzo de 2026
Opinión espontánea

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