Poor After-Sales Support and Refusal to Reimburse Costs
I purchased a car from Chevron Motors and unfortunately, my experience has been extremely disappointing. The vehicle developed a serious fault within hours of purchase, and despite following the dealership’s instructions to process all warranty work through the RAC and their authorised garages, I have been left out of pocket for multiple repair and diagnostic costs.
Although the dealer has now offered to assist with repairs, this offer came far too late — after the work had already been completed under the process they originally advised. Despite providing full documentation and invoices, the dealership has refused to reimburse even the modest costs incurred, related to resolving the issue.
While the fault appears improved after repeated interventions by Ford, they are unsure if the matter is completely resolved. The lack of accountability from Chevron Motors has been deeply disappointing. This experience has caused unnecessary stress, expense, and inconvenience.








