Chiltern Oak Furniture Opiniones 

2221
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Really disappointing experience. I went in to buy a 6-seater set priced at £999, only to be told that two chairs were missing. The staff offered a £200 discount, which we declined as we wanted the f... Ver más

Valorada con 5 estrellas sobre 5

Ordered round oak table & 4 chairs. Very impressed with quality & comfort of chairs. Customer Sales person was pleasant & helpful, so I decided to replace my 6 dining chairs on second visit having se... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered 2 separate items from here and unfortunately both have arrived damaged, dirty and with rough edges along with being poorly put together. Does unfortunately feel like this company receives the... Ver más

Valorada con 5 estrellas sobre 5

Purchased two Hampshire Cream / Ivory Painted Oak bedside cabinets on line. They were delivered the next day. Arrving well packaged and all in good order. Very happy with the cabinet, great qualit... Ver más

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Accesorios para muebles
  4. Tienda de mobiliario para salones
  5. Tienda de sofás

Escrito por la empresa

First of all, welcome to Chiltern Oak, what took you so long? Actually it doesn’t matter, what matters is that you’re here now and with a bit of luck this will be the start of a wonderful, fulfilling relationship between the two of us. We'd love it if you took a couple of minutes to find out a bit more about us, who we are, why we do what we do and why we're confident you're going to love us. If you want to learn more, just pick up the phone, our guys would love to chat to you. Here at Chiltern Oak we’re a family-run business from Peterborough. An online-only business since 2014, in March 2022 we opened our first physical retail store in Irthlingborough, Northamptonshire. Irthlingborough, a rural town on the banks of the River Nene, just a stones throw from the picturesque market town of Higham Ferrers and historic Finedon, is the perfect first location for us. It’s an area that doesn’t just aspire to rural, country living, the kind of lifestyle we have always sought to promote. It lives and breathes it. We understand that homes are for living. From drawers that cut out the clutter, to TV units that tame wires gone wild, our furniture leaves you with more time to kick back and relax after a long walk or home cooked Sunday roast. Our ranges help elevate homes to new levels of beautiful and practical. You’re in safe hands when you’re choosing Chiltern Oak. We know quality never goes out of fashion. That’s why our furniture is crafted with care from premium materials and hand-picked by specialists. We’re experts, not salespeople. That means our caring customer services team are on hand to help you find the final piece of the puzzle to your home, not a show home. Plus, we’ll deliver straight to your door, free of charge, with a hassle-free returns policy if something's not quite right.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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2,9

Todas las opiniones

(2221)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS FIRM

DO NOT BUY FROM THIS FIRM. We ordered a dressing table and stool, nothing happened for weeks, we then got a text announcing delivery the same day that did not happen. Upon emailing we were given a new date for delivery and that also did not happen. Given the prices they charge this company should be avoided for lousy service. Cannot comment on quality because item was not even delivered.

28 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Damaged item - unacceptable collection time

I wish I'd read these reviews before ordering from this company. Like others my furniture arrived damaged, paint was uneven, different colour to what was shown on the website and it was uneven.
It took two days to arrive but almost two weeks later I'm awaiting collection, and the company have my money. Fair enough if I'd changed my mind, but this is a damaged item and I think it's poor that I have to wait for so long before my refund is issued so I can buy something else.

10 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

There was an issue with the box being damaged in transit (this was despite being very well-packaged). this was resolved quickly and professionally by Daria and I wouldn't hesitate to us again or recommend. Great customer service.

7 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not worth money and overpriced

Not worth money and overpriced, builders ( or actually drivers how customer service call them) they send can’t build nothing. I’ve been buying furnitures from them in the past and always end up unsatisfied. Very expensive but not that good quality in my opinion you better of buying somewhere else but definitely don’t use with build up option. Customer service very poor, long waiting for replying and no help at all. One to avoid!

31 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Both bedside tables were really damaged…

Both bedside tables were really damaged even though they were well packed, So they must of been packed like that so says alot about their company. Why pack it up, it’s now wasted my time and their time , they have sat in my hall for 2 weeks , and now it’ll be another 2 weeks for a refund , what a joke of a company. After waiting 2 weeks to get them collected they showed turned up at 5.55am knocking on My door, with 3 children asleep and a dog going crazy. The Delivery men were very apologetic and didn’t even want to knock themselves as they said it was so early but this was the time they were told, what sort of company works like that. You get what you pay for is all I can say. Stick to the known companies.

31 de enero de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Order arrived damaged

Order arrived damaged, been waiting for 3 weeks now for them to collect the damaged furniture but not really getting anywhere with it unfortunately. Just got a big bit of furniture sat in the house taking up space. Looking at other reviews it seems I’m not the only one with this experience.

2 stars as initial delivery was quick (around 7 days)

29 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very smart bench.

We were pleased with our bench that we have in our laundry room. Lots of spaces underneath to tuck your shoes in etc. It’s nice enough to have in your hall, as it has a very nice padded cushion to sit on.
From ordering to delivery, no problems.
How refreshing is that!!

8 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Lovely Dresser Tops…

I am really happy with the two dresser tops I ordered.

One of the dresser tops was damaged on arrival but I was extremely impressed with the customer service provided. I was offered either a replacement or refund and the replacement I requested was delivered within a few days.

I would recommend this company.

18 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sold me faulty goods that had been…

Sold me faulty goods that had been clearly returned because they were damaged. Only realised the problem when I put it together. Offered 20% discount then said it only covered certain items greatly reducing the amount I received.

20 de enero de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Online table and chairs purchase

i purchased the table and chairs online. The price competitive, the webpage was very infomative and reassuring with accurate measurements and photos. Finance was clear too.

19 de enero de 2023
Valorada con 1 estrellas sobre 5

Terrible checkout process

I tried to order online, website crashed so order didn't go through but my money was taken. Spoke to a lady on the phone who said apologised and said the money would go back in. In all fairness it did go back in the next day.
Tried to order for the 2nd time and its happened again!!
How do i make an order?!

19 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

From order to delivery, everything went smoothly. Lovely made furniture which has continued to look as lovely as the day it came out the boxes.

17 de enero de 2024
Valorada con 5 estrellas sobre 5

Great experience and great furniture at a reasonable price

I purchased two Hampshire Cream / Ivory Painted Oak bedside cabinets on line. They were delivered the next day. Arrving well packaged and all in good order. Very happy with the cabinet, great quality for the price compared with other online retailers. Very happy and worth 5 stars. thank you Chiltern Oak Store

23 de agosto de 2023

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