Chipotle Mexican Grill Opiniones 

I took my son for his regular rice, chicken, and cheese burrito at the Chipotle location on Rt 59(Sutten Rd.), and the whole place seemed different. For one, thewhole crew was totally flipped from majority latino and black, to 99% young white kids. Not making it a race thing, but it was a surprise. Now, usually the burrito is a nice size and my son only needs 1. But, this kid made the burrito and it was tiny. It was so small that I had to order a second so my boy would get full. I was so disappointed.

Besides extremely rude staff, the commerical is horridly annoying with that yup and nope crap.They are loosing customers and I shall never try them again.

So this was my first visit ever to Chipotle. I told this to the server and told her I just wanted a small nacho while waiting for some prescriptions to be filled. She pulled out a big paper boat like bowl. I asked for something much smaller and was to k d this was the smallest. I chose some rice and beans... she had to go somewhere else because everything that was in front of me was dried up and almost empty. I told her I wasn't interested in a protein and she continued to tell me the proteins I could choose from. They all looked dried up and nasty. I had her stir up the steak and said to put a little of that toward the side. I asked her 2 times to reduce the amount on her scoop before adding. Then sauces and pico and finally cheese...I skipped the brown guacamole. Food taste texture review: seasonings were good in rice and beans though the rice was undercooked (plastic like texture). The steak was disgusting and even my dog turned up her nose. It was powdery and gave off a liver like aftertaste....YUCK!!!! The warm food was not even warm. Not even room temp. The cold ingredients were not particularly cold. Everything was the same temp like at the end of a picnic when you just know you were gonna getvsick from eating it. (Thank God I didnt). The large chip bag I bought with it (Remember I went in wanting nachos) ...they were crisp and tasted good but saw smaller than the free chips that come with every carry out from my local Mexican restaurant. The food was fair. Way too much food as I never wanted a meal. For over 15.00 with no drink my small nachos snack turned into a non pleasant experience. I wont be going back to Chipotle....EVER.

Terrible online service with charging. Chipotle charged my bank account FOUR times (and yes I only clicked “Submit Order” once). They charged my account over $200 and the order didn’t even go through! I tried catting with the chatbot “Pepper” (how creatively stupid) on the Chipotle website. TOTAL FAIL. “Pepper” couldn’t solve my problem then redirected me to a human rep who never even answered, even after 10 minutes of me typing “hello? Is there anyone there?” Etc. Ultimately I called and got a Chipotle human on the phone who said the charges would be reversed in a “few hours” and to “try a different card next time.” I was stunned that he had the audacity to turn this back on me and make this fiasco seem like my fault. Now I am waiting at the Sarasota Chipotle on Fruitville, and the line is out the door for this goy slop. 20 minutes waiting and only halfway to the front.

The doordash driver stole my food, taking a picture of a different restaurant's order sitting at the office door. I contacted customer support on the site, and the robot just said customer support was notified. When I requested a refund the request was rejected, saying "we unfortunately can't provide refunds for every experience that isn't satisfactory" and the conversation was automatically ended.

Poor respect for sociopolitics in the branding environment. Fraudulent practices with the market they are in isn't normal or cool. Branded "mexican" is a bad reflection of the ingredients used, systems relied upon, and relationships with key American personnel.

They would not cancel or refund an order placed online.

I will never place and order with such an inflexible company. I had to call my credit card company to void this order.

Last two times I placed an order for pickup they lost my order and I had to wait to receive the order. I will never purchase any further from this company again in my lifetime.

Ironically the dictionary word of the year for 25' was SLOP. AKA-Chipotle is just that. Shocked that this POS franchise entity has a business model that is based on providing the likes of a "burrito bowl" w/zero tortilla nor nacho chips that is basically elementary school cafeteria lukewarm tasteless slop in a bowl of various items that is inedible AND a friggin' $13. I admit I was in town in a hurry near the nearby Costco on my way to a comedy gig & needed just a bit of food to satiate my belly. Their tripe is barely food-it is total garbage. How this company remains in business is a cosmic mystery-total junk in every way. Avoid at all costs.

Overall Chipotle service, quality, and staff has gone completely downhill. Regardless of the restaurant I walk into, it is dirty, staff is inattentive, if ordering catering, it is near impossible unless 26 hours in advance and if you are able to order it, rarely ready on time, or you are ignored when trying to pick it up. This experience is systemic - I travel multiple states and the experience is consistent among varied locations. I refuse to order chipotle for my customers ever again, and will not go personally. Thousands of dollars of revenue the company clearly has no interest in - not to mention the word of mouth on how bad the service is. Had to tell the phone system the toilet was clogged so it would transfer me to speak with the restaurant - ridiculous!

I made a pickup order 10 minutes before arriving at the restaurant so it would be ready on time. When I got there, I went to the pickup counter, but my food was not there. I then went to the front counter and waited another 10 minutes until a worker finally asked what I needed. I told them the name on the order, and they proceeded to throw the food into the bag and hand it to me. By the time I received my food, it was cold and damaged. I am very unsatisfied, especially since Chipotle is on the pricier side, and I had to deal with disrespectful workers. If you don’t want to work at Chipotle, then don’t! I do not recommend going to the Chipotle in Greensburg off Route 30 it is truly a waste of time and money.

There was a hair in my bowl it was gross 1 star

Not a good experience. Way too much salt. High risk eating your food regularly.

Many American‑style fast‑casual chains like Chipotle do use higher sodium and sugar levels than what’s typical in the UK. That’s partly because:

• Recipes are standardised across countries, so the UK often inherits US formulations.
• Salt and sugar are used to boost flavour and shelf stability in large‑scale operations.
• Drinks and sides are a major profit centre, so heavily seasoned food can indirectly drive sales.

I’ve been a customer at Chipotle for years, mainly at the Tottenham Court Road and Google Street locations. Unfortunately, the experience has gone steadily downhill, and this latest visit will be my last.

The biggest issue is the excessive salt. I’ve been raising this concern since 2025, and nothing has changed. Whether it’s the vegetarian rice bowl I usually order or, in this case, the chicken bowl I tried, the salt levels are overwhelming. It’s not just a matter of taste — it genuinely feels unhealthy. My watch even flagged unusually high sodium intake after eating there with high blood pressure.

It’s disappointing to see yet another American chain relying on high salt and sugar. It feels like customers are being pushed toward buying more drinks just to cope with the seasoning. It’s widely known how unhealthy this style of food can be, but I had hoped Chipotle would be different.

I’ve given them multiple chances. I even overlooked the change in the vegetarian option, which used to include red peppers but now only comes with green peppers and onions. But the salt issue is the final straw. A single meal shouldn’t feel like it’s putting you at risk of a stroke or heart problems, especially when guidelines warn against consuming more than 5g of sodium per day — and this meal was clearly far above that.

London has plenty of places to eat, and my health matters. Chipotle is tasty, but the risks simply aren’t worth it anymore.

I binned my food today. What a waste.

This is what ai told me when i asked about salt in food here

Chipotle meals often hit 1,500–2,500 mg of sodium in a single bowl.
For context:

• NHS recommends no more than 2,300 mg per day
• Many Chipotle bowls exceed that in one go

I ordered a burrito bowl through their website for delivery. They added salsa to my bowl which I did not order and cannot eat because I am allergic to tomatoes.I sent a request on their website for a app reward for a free meal since I was unable to eat the one I ordered. They gave me a reward for a free side of guac which I don't ever eat or order and told me that was the best they could do.

Bowls getting smaller, food quality is not the same, and the nerves to raise prices again. I will never eat at Chipotle again, I hope they go out of business soon.

Better than 7-11

To those people who complain about small portions or missing items, chipotle makes it right infront of you, so stop staring at your phone and watch closely how they are making your bowl or burrito ! Geez. Your to blame. Tip: You can ask for more of anything except meat at no charge so don't pay if you're not satisfied with it. Stand up for yourself!

Service was horrible...if you have any question about something..they look at you like your STUPID..NOT..senior or veteran friendly

I’ve been going to the Chipotle at Midtown in Tuscaloosa, AL for over 10 years—hundreds of visits. I’ve also traveled across the U.S. and eaten at many other Chipotle locations, and I can confidently say this is consistently the worst one I’ve ever experienced.

The issues are widespread and persistent:
• Unfriendly, disengaged staff who show little interest in helping customers.
• Frequent order mistakes, both in-store and through pickup.
• Customer support (Pepper Chat) has now told me I can no longer be compensated because there have been “too many issues”—which says more about their consistency in messing up than it does about me.

Most recently, they put two completely wrong burrito bowls—for other customers—in my bag instead of my actual, customized premium order. Even with clear evidence (receipts, labels, photos), Chipotle refused to fix the issue and offered only dismissive, copy-paste responses.

After so many years of loyalty, it’s incredibly disappointing to see how far this location has declined. It’s in urgent need of management changes, staff training, and a quality control overhaul. If you care about accurate orders or basic customer service, I recommend avoiding this location.

Lots of salt on chicken and beef . These days chipotle grill is very bad . My son vomited because of salt . We ate in LA .never go again. If you guys are eating these food future will be Headache or some other health issues for sure.

I just used their app to order for the 2nd time. Both orders were botched. The employees in the store said they couldn't do anything about app errors and that I should call the 800 number. I called that number and the rep couldn't (or wouldn't?) do anything either. The food is good but they know nothing about customer service.